Where is the most useful complaint about telecommunications?

Complaints are most useful in the Ministry of Industry and Information Technology. MIIT has three government service hotlines: 1232 1 and 1238 1. Among them, 12300 is a special telephone for national telecom users to appeal; 1232 1 is the phone number for reporting bad networks and spam; 1238 1 mainly provides foreign government information services, and is responsible for accepting and handling public inquiries, suggestions and complaints about the relevant work of the Ministry of Industry and Information Technology.

After receiving the complaint, the Ministry of Industry and Information Technology will transfer the complaint to the provincial communication management department. The provincial office will contact its operator, the provincial company, for processing. If the provincial company thinks the requirements are reasonable, it will give the work order to the city company, and the city company will give it to the county company, and the staff in the local business hall will call you.

Pay attention to complaints from the Ministry of Industry and Information Technology

1. Please fill in your name, mobile phone number, email address, mailing address and other communication methods carefully, and don't fill in false information. After the complaint, try to ensure smooth communication.

2. After the complaint (usually one or two days, please wait patiently after this time and don't send the complaint email repeatedly), there will be a phone call at 0 10, so just answer it directly. The staff will generally ask you again, confirm some specific situations and answer truthfully.

3. In another case, the Ministry of Industry and Information Technology does not call you and directly transfers the problem to the complained enterprise.

4. When filling in the information of the complained enterprise, attention should be paid to filling in the enterprise name correctly. It is suggested that you fill in the full name of the complained enterprise.