1, you can bring your ID card to the train ticket sales point, the train station ticket window or the self-service ticket machine to inquire about the relevant ticket information.
2. To purchase tickets online, you can log in to the account of the ticket purchaser. If the ticket buyer buys tickets online, you can ask him to tell his account number, then log in to the account number, click "My 12306" and select "Completed Order" to see all the ticket purchase information of the account number.
3. Ask the ticket buyer directly. If you can contact the ticket buyer, it is the most direct to ask the ticket buyer for the ticket purchase information directly. You can ask him to send the train ticket information by SMS, or ask him to send a screenshot of the railway customer service information he received.
If you buy tickets repeatedly, you can change your account to buy tickets for yourself. If there is a conflict, the system will prompt you to buy the train ticket.
5. Call customer service. If you don't understand or operate the train ticket, you can call "12306" to book a customer service phone for consultation.
The Regulations on Railway Safety Management stipulates that:
Article 64? Railway transport enterprises shall, in accordance with the provisions of the the State Council Railway Industry Supervision and Administration Department, implement the train ticket purchase and ticket inspection system in real-name registration system. ?
The implementation of the train ticket purchase and inspection system in real-name registration system, passengers should hold valid identity documents to buy tickets and ride; If the identity information recorded in the ticket is inconsistent with its identity certificate or true identity, the railway transport enterprise has the right to refuse it. ?
Railway transport enterprises should take effective measures to provide convenience for passengers to purchase tickets and ride in real names, and strengthen the protection of passenger identity information. Staff of railway transport enterprises shall not steal or disclose passenger identity information. ?
China Railway 12306- Ticket window to buy tickets.