According to the information of Suzhou Municipal People's Government, the office hours of Suzhou Municipal Affairs Service Center are 9:00- 17:00 on weekdays, and the 24-hour government service hotline is 12345. 12345 "non-emergency rescue service system" is used to help applicants solve difficulties and problems encountered in life and production, and it is a platform for the municipal party Committee and the municipal government to pay attention to people's livelihood and listen to public opinions.
The mayor's public telephone work adheres to the principle of graded responsibility and centralized handling. All districts and counties (autonomous counties, cities) people's governments and municipal government departments should seriously handle the problems reflected by the masses and the matters assigned by the mayor's public telephone duty room, and reply in time.