The mayor's toll-free hotline 12345 enthusiastically helps people solve problems, which has no impact on people's lives. In addition, the complaint of 12345 will be kept confidential and personal information will not be disclosed.
"Regulations on Letters and Visits" Article 9 The people's governments at all levels and the working departments of the people's governments at or above the county level shall announce to the public the mailing address, e-mail address, complaint telephone number, time and place of receiving the letters and visits, ways of inquiring about the progress and results of handling letters and visits and other related matters.
The working departments of the people's governments at all levels and the people's governments at or above the county level shall publish laws, regulations, rules, procedures for handling letters and visits and other related matters that provide convenience for letters and visits at their reception sites or websites.
The function and significance of 12345
1. Consultation on administrative functions, responsibilities, policies, procedures and other public service information.
2 complaints, opinions and suggestions on administrative management, social management and public services.
3, management authority within the scope of non emergency management, service for help.
4, citizens, legal persons and other organizations to endanger the safety of people's lives and property, endanger the safety of public property, affect the economic and social development report.
5. Praise the efficiency and administrative effectiveness of government departments and their staff.