Customer service responsibilities of manual customer service in Yiwu Railway Station:
1, responsible for leading the team, putting forward specific measures to complete the task according to the work layout of the station, and ensuring the quality and quantity of the task.
2, conscientiously implement the rules, orders, instructions, in accordance with the operating standards, check and guide the team to complete the passenger work, properly handle the problems in the class.
3, correctly handle the passenger business problems, reception of visitors, handling passenger complaints.
Job responsibilities of manual customer service in Yiwu Railway Station:
1, familiar with their own business, abide by rules and regulations, execute orders, obey orders, adhere to comprehensive services, pay attention to care, and serve passengers politely.
2. According to the requirements of operating standards, organize passengers to purchase tickets, wait for the bus, enter and leave the station, publicize the common sense of travel, do a good job in security inspection, and be responsible for checking tickets, maintaining the order of getting on and off and answering inquiries.
3. Master the train operation, arrival, departure time and stop platform, display the train direction signs on time, organize passengers to check tickets in an orderly manner, and correctly count the number of people getting on and off.