Information system operation administrator belongs to the primary qualification examination of soft test. According to the information system operation administrator examination outline, the examination contents of each subject are as follows:
Examination Subject 1: Basic Information System (Elementary)
1, Fundamentals of Computer Science
Built-in representation, precision and overflow of binary, decimal and hexadecimal numbers, integers and real numbers
Built-in representations of characters and Chinese characters, and built-in representations of sounds and images.
parity check code
2. Basic knowledge of computer system
2. 1 Basic knowledge of computer hardware
2.2. 1 semiconductor, large-scale integrated circuit and its layered structure
2. 1.3 Types and characteristics of computers
Microcomputer, workstation, server, minicomputer, mainframe computer, supercomputer.
2. 1.4 CPU
Arithmetic unit, controller, common register
CPU performance
2. 1.5 main memory and tutor
storage system
Types and characteristics of main memory
The concept and function of cache
Types and characteristics of auxiliary equipment
The concept of virtual existence
2. 1.6 I/O interface and I/O equipment
Input-output interface concept
Types and characteristics of I/O devices
I/O control mode: interrupt control, DMA.
2. 1.7 power supply equipment, uninterrupted power supply
2.2 Basic knowledge of computer software
Basic knowledge of operating system
Types and functions of operating systems
The architecture of the operating system
Relationship between operating system and hardware platform
Basic concepts of processor management, storage management, equipment management, file management and job management.
Characteristics, installation, configuration and use of common operating systems
Chinese character processing
Graphical user interface and operation method thereof
2.2.2 Hierarchical structure of computer software
2.3 Basic knowledge of computer network
Function, classification, composition and topological structure of computer network
Basic network protocols and standards: OSI/RM, TCP/IP.
Basic knowledge of LAN
Public network equipment, communication equipment, connection method and connection medium thereof
Basic knowledge of network operating system, installation, configuration and use of common network operating systems.
The multi-layer structure of client/server structure and browser/server structure.
Internet basic knowledge
2.4 Basic knowledge of database
Basic concepts of database system
Main functions and characteristics of database management system
Database language (SQL)
Installation, configuration and use of public database management system
2.5 System indicators
Concepts of response time, throughput and job turnaround time
Concepts of reliability (utilization rate, MTBF, MTTR, availability, failure rate), maintainability, expansibility, portability and security.
2.6 Basic knowledge of computer application
Concepts of information management, data processing, aided design, automatic control, scientific calculation, artificial intelligence and remote communication services.
Basic knowledge of multimedia application
3. Basic knowledge of information and information systems
The concept and characteristics of information
The concept of system
Concepts and types of information systems
Processing forms of information system: centralized, decentralized, batch processing, real-time processing and web-based computing.
Public information system
Objectives and tasks of each stage of information system development
General knowledge of information system project management
Common sense of software quality
Intellectual property rights: the main points of copyright law, patent law and computer software protection regulations
Secrecy law, information system security protection regulations
e etiquette
Common sense of distance education, e-commerce and e-government
Common sense of enterprise information resource management
4. Basic knowledge of information system operation and management
Objectives and tasks of system operation management
Relevant personnel of system operation management and their responsibilities
System operation management rules and regulations
Documents related to system operation management and their main contents
Solutions to common system faults and common security problems
System backup and recovery method
Basic concepts of system maintenance
Contents and types of system maintenance work
Characteristics of system maintenance work
Maintainability of the system
Organization and management of system maintenance
Systematic review of basic concepts
5. Basic knowledge of information security
The basic concept of information security and the types of security risks.
Information security policy (protection, backup, redundancy)
Universal security protocol (SET, SSL)
Access control (password, access right), firewall, intrusion detection
Basic knowledge of encryption and decryption
Authentication (digital signature, identity authentication)
Prevention of computer virus and computer crime.
Protection of private information
Disaster prevention and environmental safety
Information security rules and regulations
6. Basic knowledge of standardization
Basic concepts of standardization and standardization organization
Basic concepts of international standards, standards, industry standards and enterprise standards
Basic knowledge of code standards, file format standards, security standards, software development specifications and document standards.
7. Basic knowledge of computer room and information system support system
Power supply system (UPS, multi-channel power supply, power distribution system, etc.). )
Air conditioning system (air quality, temperature and humidity in the machine room)
Ground wire system
Lightning protection system
Fire fighting, access control, monitoring and alarm system
8. Professional English
Correctly read and understand simple English commonly used in computer use
Examination Subject 2: Information System Operation Management (Applied Technology)
1, system operation administrator's support for information system development.
Support 1. 1 for system analysis and design.
Make comments on the data format in the user requirement specification.
Put forward opinions on the operation interface in the external specification of software.
1.2 supports system testing.
Participate in the preparation of test data and design of test cases.
Participate in test implementation: error curve, convergence, method of embedding error, error control chart.
1.3 system conversion
system upgrade
The task of system transformation
System conversion mode
Document management (document consistency, document update program) during system conversion.
System operation in the process of system conversion (job scheduling, data input and output control, operation manual)
Implementation of system transformation (operation preparation, trial operation, version management)
2. System installation and configuration
2. 1 computer environment settings
2.2 LAN installation, connection and configuration
2.3 Intranet and Internet connection
2.4 Installation of Common Operating Systems
Installation process of operating system
Configuration of operating system parameters
Installation and parameter configuration of external devices (driver installation)
Configuration of network operating system parameters
2.5 Installation and configuration of office software, e-mail system, database management system and common tool software.
2.6 Add users, modify user parameters, delete users, and manage the rights of operating system, database system and e-mail system.
3. Information system operation management and maintenance
3. 1 daily operation
Understand and implement the operation process of information system operation.
Conduct daily data processing and data verification according to business requirements.
Perform daily operation on each input/output device in the system according to the operation specification.
Handle common problems according to the operation manual
Write system running log
Report system anomaly
Operation and maintenance of the website
3.2 Management of Information Equipment
Hardware resource management
Software resource management (software library management, version management)
Network resource management
File management (management of manuals, electronic files and operation logs), file management system, modification program and file security protection.
3.3 Data Management and Protection
File management: file organization and directory management.
Data protection management: concurrency control, exclusive control, fault recovery, post-disaster recovery, rolling forward transactions, rolling back transactions, backup and recovery.
Access management (access rights, passwords)
data resource management
3.4 Resource usage status management
Dynamic monitoring of information system resource usage.
Management of storage media, documents and software
user management
3.5 Fault Monitoring and Handling
fault type
Fault prevention strategies: system operation sequence, system monitoring and maintenance mode, disaster prevention countermeasures, UPS and dual treatment.
Treatment of common faults: system fault management (fault treatment measures and recovery processing flow) and emergency treatment (emergency identification, emergency treatment, backup measures and recovery operation).
Recording and reporting of faults
3.6 System maintenance
Software maintenance, hardware maintenance and contract maintenance.
3.7 Safety management
Manage domains, workgroups, user groups and users.
Security Policy and User Role Management
Security management of file volume
Strategies and technologies of system backup and information backup
Prevention of security risks: encryption and decryption (public key and private key), authentication (digital signature, identity authentication and user verification), access management (access rights and passwords), confidential information management (access control and leakage prevention measures), firewall, security protocol (SSL, SET), computer virus prevention, security measures, security measures, intrusion prevention and information backup.
Countermeasures for security risks: killing computer viruses, audit trail, illegal computer access countermeasures, checking IP address and location, fault isolation, fault recovery and data recovery.
4 the use of commonly used software
4. 1 Use of common operating systems
4.2 The use of common office software
The use of word processing software
The use of spreadsheet software
Use of drawing tool software
Use the e-mail system
Use of demonstration software
4.3 The use of common database management systems
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