Station service process
Next, let's take a look at the service process of Zhang Xiuqing Railway Station:
Step 1: Receive passengers.
The first job of Zhang Xiuqing Railway Station is to receive passengers. She always greets every passenger with a smile and asks them about their travel purpose and what they need help with.
Step 2: Provide consulting services.
If passengers have any questions or need help, Zhang Xiuqing Station will provide timely consultation service. She will answer passengers' questions in detail and help them solve their difficulties.
Step 3: Provide navigation services.
For new arrivals, Zhang Xiuqing Station will provide navigation service, telling them how to get to their destination and how to transfer to other means of transportation.
Step 4: Provide ticketing service.
If passengers need to buy tickets, Zhang Xiuqing Station will provide timely ticketing service. She will tell passengers which trains have tickets, how to buy tickets, how to refund tickets and so on.
Step 5: Provide security services.
Zhang Xiuqing Railway Station will provide security services for passengers during boarding. She will remind passengers of safety and tell them how to avoid danger.
Step 6: Provide service feedback.
Before passengers leave the station, Zhang Xiuqing Station will ask about their service experience and provide service feedback. She will listen to passengers' opinions and suggestions and constantly improve the quality of service.