Sakura range hood service telephone: 400-017-1110.
24-hour customer service hotline of Sakura range hood: 400-017-110.
24-hour manual customer service, offline professional national outlets, personnel service teams in various regions and other exclusive services, the whole maintenance process is standardized and orderly, and the later synchronous tracking inquiry is open and transparent. All teams are professionally trained and certified, and the products and accessories used are directly supplied by the original factory.
(The manufacturer will provide completely free maintenance service during the "Three Guarantees" period of the Sakura range hood.
Service Commitment of Sakura Range Hood
(1) Service Commitment
1. Resolutely implement the Product Quality Law of People's Republic of China (PRC), the Law of People's Republic of China (PRC) on the Protection of Consumers' Rights and Interests, and the Provisions on the Responsibility for Repairing, Replacing and Returning Some Commodities (the new "Three Guarantees" Provisions) to provide consumers with fast services.
2. Set up a service consultation and complaint hotline (working hours: 8:30- 17:30 from Monday to Friday).
3. After the consumer reports for installation and maintenance, make an appointment with the consumer to determine the on-site service time. In principle, after making an appointment, on-site service will be provided within 24 hours in urban areas and within 48 hours in suburban areas (unless the consumer requests another appointment);
According to the relevant requirements of "People's Republic of China (PRC) Consumer Protection Law", "People's Republic of China (PRC) Product Quality Law" and "Provisions on Responsibility for Repair, Replacement and Return of Some Commodities", consumers can enjoy three guarantees after purchasing range hood products according to the following provisions.
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Sakura range hood is free during the three-guarantee period. However, in the following cases, maintenance fees need to be paid:
1, without warranty certificate and valid invoice or valid purchase certificate;
2. The valid certificate is inconsistent with the warranty certificate or has been altered;
3. Damage to consumers due to improper use, maintenance and storage;
4. Damage caused by irresistible natural disasters or harsh use environment;
5. Commodities with shelf life;
Damage caused by installation and maintenance of non-Sakura range hood special service outlets (including installation or disassembly and maintenance by consumers themselves).
Reminders that are not within the scope of free service.
(1) unable to produce the three-guarantee certificate;
② The model of the Three Guarantees Certificate (including the invoice) is inconsistent with or altered from the model of the washing machine for maintenance;
(three) due to improper use, maintenance and storage, so that consumers suffer losses;
(4) Without the permission of our company, repair or bear the losses caused by the disassembly of the three-package repairer;
⑤ After the expiration of the three guarantees, it can still be used after repair;
⑥ Damage caused by force majeure;
⑦ Damage caused by disassembly of non-Sakura range hood service providers; In line with the above situation, if the user agrees to pay the fee, the outlet can provide paid services for the user, and the fee shall be implemented in accordance with the guiding price standard stipulated by Sakura Range Hood Company.
Looking for matters needing attention in home appliance maintenance
First, check the formality through official website.
When consumers choose the maintenance service, whether it is within the warranty period or not, they should buy the service outlets of the brand. Don't trust the so-called "maintenance" found by refrigeration search, because the "Gui Li" maintenance shop often uses the vivid "cottage" website to fool consumers under the banner of "brand". The online 400 phone number is not necessarily the customer service hotline of brand household appliances. Consumers should look for service contact information from the instruction manual or service manual of the washing machine, or directly contact the electrical appliance operator to provide consumers with the telephone number of the maintenance personnel.
Second, check the business license of the maintenance enterprise.
When choosing a home appliance repair enterprise, consumers should check in advance whether the home appliance repair enterprise has a business license and relevant qualifications. Consumers can log in to the national enterprise credit information publicity system or WeChat applet to inquire about business licenses and related credit records.
Third, check whether the maintenance personnel are regular.
When regular home appliance maintenance personnel come to the door, in order to accept supervision, they usually wear company clothes and hang work cards. Consumers should check the work permit, work order and maintenance documents of maintenance personnel. If they have doubts about the identity of the maintenance personnel, they can call home appliance chain enterprises and brands for identity verification.
Fourth, understand the cost of maintenance projects
After confirming the identity of maintenance enterprises and maintenance personnel, it is necessary to know the charging standards of maintenance projects in detail and whether formal invoices can be issued. If necessary, you can seek technical support from customer service to understand the price charging standard. Don't rush to pay until you know it clearly. Beware of all kinds of "fake maintenance and excessive maintenance". Some unscrupulous merchants will fabricate faults during the maintenance process, so as to raise the maintenance cost, or repair inferior parts or falsely claim imported materials, and take the opportunity to charge high fees.
Verb (abbreviation of verb) asks for and keeps the maintenance certificate.
When providing maintenance services, home appliance maintenance enterprises shall provide maintenance service vouchers and charge invoices to consumers, and the maintenance service vouchers shall truthfully fill in the maintenance service items and maintenance details. "Gui Li" repair shops are mostly individuals, so they can't provide invoices or print special maintenance service vouchers.
6. If the rights and interests are infringed, protect the rights according to law.
If consumers encounter minor illnesses, major repairs, minor changes, wild speculations and other infringements in the process of home appliance maintenance services, consumers should collect good evidence and negotiate with maintenance enterprises to solve them first.
The whole country has entered the high temperature season, and the peak of the use of integrated stoves, integrated stoves and other electrical appliances has arrived. It is expected that the maintenance of home appliances will increase substantially, and there may be insufficient service supply in a short time. In order to ensure the general public to use all kinds of household appliances safely. Recently, the city's kitchen treasure gas stove household appliance service hotline, Shanghai Household Appliance Industry Association, Shanghai Jiaodian Household Appliance Business Association, and Shanghai Electronic Product Maintenance Service Industry Association (hereinafter referred to as the "Third Meeting") convened some brand backbone enterprises to mobilize and deploy the whole industry to prevent and control the normalized epidemic situation and ensure the maintenance service of household appliances in the hot summer season.
The reporter was informed that the home appliance repair industry in this city has reached the "four guarantees and one persistence" industry. The "four guarantees" include: ensuring the key points, mainly the needs of the elderly and children, and ensuring that the maintenance demands of integrated stoves under high temperature conditions can be solved within 24 hours; Ensure safety, so that the general public can increase their safety awareness and reduce potential safety hazards in the use of household appliances; Ensure the peak, do a good job in the industry's plan to deal with the maintenance peak, give full play to the guarantee role of key enterprises in the industry, especially the service strength of industry associations and societies, realize the sharing of resources and information, give full play to the ability of Guiyang Kitchen Bao Gas Stove Service Hotline to coordinate the service strength, and ensure the 48-hour response speed during the service peak. According to the service specification, all home appliance maintenance service personnel in this city must provide services in strict accordance with the industry requirements in terms of service quality and service price, and can't arbitrarily improve or reduce the service quality because of insufficient service capacity or weather factors.
It is reported that more than 8000 service personnel with on-site service certificates in the city/KLOC-0 must be certified to serve. Each service enterprise must indicate the charging standard, and shall not raise the charging standard at will; All manufacturers' service hotlines shall take effective measures to ensure service response.
"One Persistence" requires all service enterprises and personnel to strictly follow the needs of epidemic prevention and control, strictly standardize and implement the industry epidemic prevention and control guidelines, insist that service personnel conduct nucleic acid testing every day, improve the disinfection protection requirements of individuals and users, and strictly control the risk of infection.
Three industry associations in this city's home appliance repair service industry and the kitchen treasure gas stove home appliance service hotline * * * put forward specific measures to cope with the service peak, ensure the home appliance repair service and meet the needs of people's livelihood, break the traditional thinking of fragmented enterprises in the industry, innovate and launch industry linkage, highlight the enjoyment of service resources and service information, and encourage industry enterprises to adjust service personnel and general spare parts to ensure that the service response time is kept within 48 hours in hot summer.
"One machine, three meetings" announced the new brand service telephone numbers of major home appliance manufacturers in this city to the public. The service enterprises will be comprehensively evaluated according to the current epidemic prevention and control and service standards, and the list of home appliance repair service enterprises recommended by industry associations will be announced to the public in due course.
Description of terms of service of Sakura range hood
In order to standardize the market system of Sakura range hood and ensure your legitimate rights and interests, the terms of service of Sakura range hood series products are as follows:
1. To transfer the Sakura range hood, you need to provide the original purchase contract, a copy of the invoice and the transfer instructions (signed and sealed by both parties).