Liu Bing Manicure Shop Training: What should manicurists pay attention to when receiving customers?

Careful observation is the beginning of successful communication. Usually pay attention to cultivate their own observation ability and understand the needs and psychology of customers of different categories and shapes and postures. When greeting customers, through observation and analysis, ask customers how they learned about the nail salon in appropriate language and express their gratitude. You should know what kind of nails your clients have done and what products they have used, and register them carefully to show that you are rigorous in your work and enhance your trust. Absolutely meet the customer's first image, so the interior decoration should be warm and comfortable, with its own characteristics; Display accessories must be neat and elegant; The manicurist wears uniform clothes, which has our own personality and is in harmony with the interior decoration. Manicure consultants ask customers' needs and situations in a professional manner, including used products, care projects they have done, and whether they are satisfied with previous products or care. Through these communication, they want to achieve several goals: customer needs, evaluate their consumption level, whether the products used by customers in the past are suitable for them, and make reference when promoting products. Carefully observe the customer's skin, know exactly the real situation of the customer's skin, and then choose the appropriate products and nail projects. The professional consultation and diagnosis process has greatly increased the confidence of customers. We invite customers to the nail consultation room for skin test, and help them to check and analyze the skin condition, fill in the nail consultation card and discuss some matters needing attention in their skin maintenance with customers. Professional course design for all skin problems of customers, including diet, daily life, daily care and other professional suggestions. The manicurist not only makes scientific analysis for customers in theory, but also introduces some maintenance details in daily life to customers, and it should be sincere and reasonable, so that customers can safely give you their skin and enhance their confidence in the manicurist. When introducing your recommended products and nail care steps to customers, you should clearly explain the nursing effect that can be achieved and ask customers' opinions. Self-confidence can make people easy to contact, which is an important lesson in training manicurists in Henan Rena Manicure Training School. If you are not confident enough, you can't communicate clearly and effectively with customers, and you can't achieve the expected goals in performance. One of the ways to cultivate self-confidence in Henan Rena Manicure Training School is for everyone to exercise themselves hard, hold morning meetings and cultivate self-confidence. Perfect service in the whole process When the customer is willing to accept the service, the assistant is informed to get ready for the manicure adaptation, and personal belongings are placed in person or by an assistant on behalf of the customer, so that the customer can eliminate worries and enjoy the manicure service with peace of mind. Ask customers to lie on the manicure sofa and adjust the brightness of lights and the volume of music. And ask if the quilt and lying posture are comfortable. Do a good job of cleaning and disinfection in front of customers, strictly abide by the hygiene principle of starting with a basin of clean water, explain every nursing procedure to customers, and enhance the professional image of nail shops. In the process of service, chat with customers according to their psychological and physical conditions that day, and speak at an appropriate volume. Chatting in a relaxed and comfortable environment and mood can further deepen mutual understanding and integrate the relationship between nail shops and customers. In the course of business operation, we should always pay attention to the customer's reaction, adjust the topic in time, ask customers how they feel about ourselves and our store, and see if there are any other opinions. When the customer is very tired, the manicurist can say something like this. Please have a good rest today and don't ramble. When customers look haggard, manicurists should deal with them as quickly as possible; When customers are highly nervous, the manicurist can speed up the treatment. After the nursing, use the mirror to show the effect to the customer and help the customer tidy their nails. Every move should reflect your meticulous professional standards. Sincerely praise customers: you are beautiful, your clothes are suitable, your temperament is good, and you have a good eye for clothes. After the service, it is particularly important to invite customers to the lounge for tea and hand over a brochure of nail salon projects and products. When browsing, customers should answer their questions carefully or directly lead them to the information desk for further communication. When the guest leaves, remind him whether he has brought all his belongings. He can properly send a beautiful little gift to the door. I hope he will come next time with sincere attitude and words.