1 and 12348 are special telephones for legal consultation of municipal, district and county judicial bureaus and legal aid centers for the general public. They accept legal advice from the masses, cooperate with the mediation of civil disputes, timely reflect the information of the legal needs of the masses, guide and accept legal aid applications, safeguard the legitimate rights and interests of poor and vulnerable parties, safeguard judicial justice and maintain social stability;
2. 12348 the responsibilities of legal service telephone are mainly to answer legal advice, popularize legal knowledge, implement internal linkage, do a good job in door-to-door service, communicate external information, do a good job in case diversion, strengthen regional cooperation, do a good job in coordination and linkage between functional departments, do a good job in rapid response, prevent disputes from intensifying, follow relevant regulations, provide legal aid, master social conditions and public opinions, be a good party and government worker, and accept society.
legal ground
regulations of the people's republic of china on legal aid
Article 4 The judicial administrative department of the State Council shall supervise and administer the national legal aid work. The judicial administrative departments of local people's governments at or above the county level shall supervise and administer the legal aid work within their respective administrative areas. All china lawyers association and local lawyers' associations shall, in accordance with the articles of association of the lawyers' associations, assist in the legal aid work implemented in accordance with these regulations. Article 10 For the following matters that need to be represented due to economic difficulties, citizens who have not entrusted an agent may apply to legal aid institutions for legal aid:
(1) Requesting state compensation according to law;
(2) Requesting social insurance benefits or minimum living security benefits;
(3) Requesting pensions and relief funds;
(4) Requesting to pay alimony, alimony and alimony;
(5) Requesting payment of labor remuneration;
(six) to claim the civil rights and interests arising from the courageous behavior. The people's governments of provinces, autonomous regions and municipalities directly under the Central Government may make supplementary provisions on legal aid matters other than those stipulated in the preceding paragraph. Citizens may apply to legal aid institutions for legal advice on matters specified in the first and second paragraphs of this article. Article 12 In a case where a public prosecutor appears in court for public prosecution, if the defendant fails to entrust a defender due to financial difficulties or other reasons, and the people's court appoints a defender for the defendant, the legal aid institution shall provide legal aid. If the defendant is blind, deaf, dumb or a minor without a defender, or if the defendant may be sentenced to death without a defender, when the people's court appoints a defender for the defendant, the legal aid institution shall provide legal aid without examining the defendant's financial situation.