Communication skills with customers: 1, be modest and polite, and avoid "arguing according to reason". Be sure to pay attention to respecting customers. When communicating with customers, the project manager needs to have a good attitude and a modest mentality, and the tone of communication should be polite and soft, so that customers can feel that you are not only a great expert, but also a noble person, which makes it easier to win the cooperation and understanding of customers.
2. It is advisable to communicate face to face and avoid talking behind the scenes. Some people are afraid or unwilling to communicate with customers face to face because they are Party A, so they choose the way of complaining behind their backs or "talking" with friends. In fact, this way is useless, and even leads to a deeper misunderstanding or a worse relationship, because talking about others behind their backs is the biggest disrespect for others, and your behind-the-scenes complaints are likely to spread to customers.