"Didi Express" officially landed on the Didi taxi APP on May 7, 20 15. This service is a for-profit ride service, and the software platform charges about 25% of all passengers' fees. Consumers can enjoy the ultra-low price service of 0.99 yuan per kilometer, with the lowest 7 yuan. At present, Didi Express has been launched in eight cities including Beijing, Tianjin, Guangzhou, Shenzhen, Chengdu, Chongqing, Wuhan and Hangzhou. On April 1 1, Didi Express has implemented a new price adjustment scheme in Beijing. The main change in price adjustment is that passengers have reduced mileage fees and long-distance fees.
Extended data:
On the afternoon of August 26th, the Ministry of Transport, together with the Ministry of Public Security, the public security departments of Beijing and Tianjin, conducted a joint interview with Didi Company in response to the incident of "a girl was killed in Wenzhou, Zhejiang Province on the way to take a ride with Didi" on August 24th, and ordered it to immediately carry out a comprehensive rectification of the ride business.
Didi promised to remove the shuttle service nationwide from August 27th, re-evaluate the business model, and remove the post of general manager of Huangshunfeng Business Department and vice president of customer service.
Xu Yahua, director of the Transportation Services Department of the Ministry of Transport, pointed out in an interview that the murder of flight attendant Li and the "August 24" Wenzhou vicious incident exposed the major management loopholes and security risks of Didi Travel Platform, which had a very bad social impact.
The Beijing News reporter noticed that the delay and inefficiency of the customer service of Didi platform were questioned in the incident that Wenzhou girl was killed by Didi Shunfeng. On the 24th, the victim's friend began to contact Didi Customer Service at 15: 42, but it was not until that night 18 that the customer service provided the information of the suspect to the police.
Just the day before the girl was killed, another hitchhiker complained that the owner was behaving abnormally. Didi customer service promised to reply in two hours, but failed to do so, and did not investigate and handle this complaint in time.
On the evening of August 25th, the Beijing News reporter consulted Didi Customer Service, and also got the promise of "two-hour response from security experts", but after waiting for more than 24 hours, he still didn't receive a reply. A number of netizens who claimed to have done customer service in Didi said that Didi's grassroots customer service belongs to an outsourcing company with little authority.
Reference source:
Baidu encyclopedia-Didi kuaiche
Baidu Encyclopedia-Didi official website-Contact us-Customer Service Hotline
China News Network-Reporter Experience Didi Customer Service: I promised to reply in two hours but failed to fulfill it in 24 hours.