1. Reasons for providing after-sales service for policyholders
Mainly: after-sales service can best reflect the characteristics of insurance companies or marketers; The insured buys services, not just insurance goods; The quality of after-sales service often affects the choice of customers; Able to explore other needs of customers; Can create a professional image; Customer information can be grasped at any time. Wait a minute.
2. Work content of after-sales service
1) Salesperson: We should seize every opportunity to keep close contact with the insured, or send small gifts, or call to say hello, visit regularly, etc.
2) Insurance company: It shall provide disaster prevention and loss prevention services. Insurance companies can take various measures to minimize the occurrence of insurance accidents and reduce losses.
Specifically, it includes pre-disaster safety precautions, emergency rescue and disaster relief during disasters, and post-disaster clean-up assessment. Although insurance against disasters is free, it is basically to reduce accidents, reduce losses and enhance corporate image.
In addition, insurance companies should also provide claims service. When an insured accident occurs to the subject matter insured, the insurer shall perform the liability for compensation or payment in accordance with the provisions of the insurance contract, and handle the claim made by the insured. In this process, the claim should be settled quickly, accurately and reasonably. When claiming compensation, we should seek truth from facts and adhere to the principle of "initiative, rapidity, accuracy and reasonableness".
3) Insurance companies should also provide value-added services, such as insurance sponsorship activities, networking activities, global assistance, VIP cards, etc.
4) Provide contract preservation service, that is, maintain effective insurance policies and make corresponding changes in time.
5) Consultation and appeal system, that is, providing timely consultation and appeal responses.
Extended data:
sales service
In-sale service refers to all kinds of services provided directly for sales activities in the process of buying and selling insurance commodities, which is the key link to realize sales. Its main contents are:
1, welcome to service. Only by being enthusiastic and patient with customers can we attract business for the company. Welcome service is the intermediate link between pre-sale and in-sale service, which refers to both pure service welcome service and the first procedure of sales operation. The first impression of high-quality welcome service to customers is irreplaceable by other services.
In the welcome service, the relevant personnel of the insurance company are required to: smile service; Have a good service attitude, such as sincerity, enthusiasm and modesty. Have beautiful service behavior.
2. Underwriting services. That is, from business contact, negotiation, insurance, audit, risk inspection, business acceptance, bill preparation, premium collection, signature review, sorting and sending, filing and keeping, etc.
3. Technical services. Provide insurance business guidance to insured customers and provide fast and effective services.
4. Establish the file of the insured. For example, in property insurance, unit name, legal representative, owned property, location, disaster prevention, etc.
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