? 12345 hotline reception
1. Consulting policies and regulations on the responsibilities, procedures, administrative examination and approval, administrative acceptance and investment attraction of government departments and staff;
2 opinions and suggestions on urban reform and opening up, economic construction, urban construction and management;
3, labor security, medical services, education, safety and other social life needs to be solved by the government;
4. Ask the government to coordinate and solve the production, operation and development environment of enterprises;
5. Criticize government departments and their staff, and complain about their staff's problems in work efficiency and administrative efficiency. ;
6. Provide comprehensive information inquiry services such as transportation, weather forecast, legal consultation, tourism and catering, life service, ticket inquiry and charitable donation;
7. Complaints, opinions and suggestions on administrative management, social management and public services;
8. Non-emergency management and service help within the scope of administrative authority;
9, citizens, legal persons and other organizations to endanger the safety of people's lives and property, endanger the safety of public property, affect the economic and social development report.
The hotline 12345 is only responsible for the transfer, and needs specific functional departments to handle the problem. 12345 didn't get the mayor's reply, but it was recorded by the relevant staff and submitted to the relevant units, and then the relevant units gave 12345 a feedback, and then 12345 informed the reflector of the reply. 12345 hotline work accepts the legal supervision of deputies to the people's congresses at the corresponding levels and the democratic supervision of CPPCC members, submits the operation of 12345 hotline and the handling of various departments as required, publicizes it to the public through appropriate means, and voluntarily accepts social supervision; Comprehensive use of system supervision, written supervision, special supervision, instruction supervision and other ways to urge and urge the organizer to handle. Through all-round supervision and various forms of supervision, we urge all units to earnestly perform their duties and ensure that the masses demand that "everything is echoed and everything is implemented."
Legal basis: Article 2 of the Constitution of People's Republic of China (PRC) All power in People's Republic of China (PRC) belongs to the people. The organs where the people exercise state power are the National People's Congress and local people's congresses at various levels. The people manage state affairs, economic and cultural undertakings and social affairs through various channels and forms according to law.