20 15 65438+ 10/0, Chongqing Civil Affairs Bureau officially opened Chongqing 96000 funeral service hotline. As the second funeral service hotline in China and the first funeral service hotline in Southwest China, 96,000 people are in charge of Chongqing Civil Affairs Bureau, and Chongqing Funeral Management Center is responsible for daily operation and management. On duty 24 hours a day, it provides the public with four services: business handling, information consultation, complaint acceptance and grief relief.
Soothes grief with sound, reposes grief with action "is the purpose of Chongqing 96000 funeral service hotline. Behind the hotline, it is composed of 23 girls with an average age of 27 and a college degree or above.
Data after the opening of 96000 hotline
Since the hotline was opened, * * * has received calls from the masses 1.3 million times, of which business handling accounts for 60% and information consultation accounts for 20%. Grief soothing business was launched on 20 18. The service mode is that the center signs a service agreement with the social work organization, and professional social workers provide grief comfort services to the families of the deceased in need by calling the 96000 hotline.
At the same time, the 96000 hotline has also introduced the policy of benefiting the people, that is, urban and rural residents who died in the central city and were treated or cremated in the funeral service institutions in the central city will handle the funeral business through 96000, and the first body transportation fee will be exempted.