Summary of the Work of Establishing Medical Ethics Demonstration Hospital by Municipal Health Bureau 1 According to the spirit of the Notice of xx Municipal Health Bureau and the State Council for Rectification Office of xx Municipal Government on Printing and Distributing the Implementation Plan of Establishing Medical Ethics Demonstration Hospital in xx City (X Wei Chuang Zi [XX] 10), our bureau organized the activities of establishing medical ethics demonstration hospitals by the Second People's Hospital and the Municipal Hospital of Traditional Chinese Medicine, and now we will summarize the activities.
First, strengthen leadership and unify understanding.
In order to ensure the solid development of secondary hospitals in the city, our bureau has set up a leading group to create activities, equipped with capable personnel. According to the principles of "who is in charge, who is responsible" and "management industry must manage morality", we should combine strengthening business management with the establishment of "medical ethics demonstration hospital".
Second, careful organization, in order to achieve practical results.
In carrying out the activities of establishing a "model hospital of medical ethics", the Second People's Hospital of our city and the Chinese Medicine Hospital focused on improving the comprehensive satisfaction of the masses, the requirements of establishing a "model hospital of medical ethics", and the ongoing activities such as "Year of Rural Health" and "Year of Hospital Management", and made careful arrangements to ensure the effectiveness of the activities, focusing on the following work:
1, pay close attention to medical ethics education and keep in mind the purpose of serving the people.
In order to carry out the activities smoothly and achieve practical results, we must first pay close attention to the education of medical ethics and firmly establish the service consciousness of "all for the patients, all for the patients". Our bureau ordered "big doctor Sincerity-Medical Ethics Education Reader" for each medical staff, and all units organized learning through morning meetings, weekly meetings and staff meetings; At the same time, the medical staff in each post actively studied the advanced deeds of Zhao Xuefang, Guo Chunyuan and Miao Ruixin, advocated empathy in combination with the actual work, and held a big discussion on "If I were a patient", which harmonized the doctor-patient relationship and strengthened the purpose of serving the people.
2. Take multiple measures to solve the problem of difficult and expensive medical treatment for the masses.
First, rural health work is listed as the top priority of the city's health work. Strictly follow the evaluation criteria of "Year of Rural Health" activities, formulate detailed measures, implement eight health facts, and let rural patients "stay in the village for minor illness and stay in the town and xx city for serious illness";
Second, starting from May this year 1, all medical and health units will charge fees in strict accordance with the standards of the Jiangxi Medical Service Price Manual, post public signs in relevant departments in time, and accept supervision by the masses; At the same time, the internal financial management has been further improved, and the financial departments of all units have unified management of departmental fees and accounting;
Third, adhere to the principles of openness, justice and fairness, and implement centralized bidding for drugs and disposable medical consumables in all medical and health units in the city; Fourth, actively improve the service attitude and service style, listen carefully to the hot and difficult issues that the masses care about, and formulate rectification measures in time to improve them by hiring supervisors and holding symposiums on ethics evaluation.
Third, pay close attention to medical quality and ensure high-quality and safe medical services.
First, taking the "Year of Hospital Management" as an opportunity, we issued the evaluation criteria for the construction activities of "People Satisfied Hospitals", the Guidelines for Hospital Management Evaluation (Trial) and the Guidelines for Hospital Management Evaluation of Chinese Medicine (Trial), established a medical quality evaluation system, strictly implemented the medical quality rules and regulations, and made every effort to provide patients with high-quality and safe medical services;
Second, in terms of rational drug use and rational inspection, we actively launched a series of humanized service measures, such as formulating a catalogue of antibacterial drugs and stipulating that the use of drugs for single diseases in each ward should be restricted; For the large-scale examination that really needs to be done according to the illness, in addition to the signature of the superior doctor, the management doctor must fulfill the obligation of informing, fill in the notification form, and obtain the cooperation of patients and their families.
Summary of the work of establishing a medical ethics demonstration hospital by the Municipal Health Bureau 2 In order to implement the activity arrangement of establishing a medical ethics demonstration hospital carried out by the Ministry of Health, the State Council Office for Rectification of Work in the State Council and state administration of traditional chinese medicine, according to the spirit of the provincial, municipal and county health authorities' documents and combined with the actual work, our hospital has vigorously strengthened the construction of medical ethics in the hospital, standardized the diagnosis and treatment behavior, improved medical services, improved medical quality and service attitude, and made efforts to solve the hot and difficult problems strongly reflected by the masses. The summary is as follows:
First, strengthen organizational leadership, education and system construction.
In order to strengthen the organization and leadership of the creation work, we implement the "one post and two responsibilities" system of "focusing on professional work and professional work" by the dean; On the basis of the original hospital medical ethics management committee, the staff was specially enriched and adjusted, and the activity office was set up. Combined with the ongoing activities of hospital management year and medical quality management benefit year, our hospital studied and formulated the activity plan and detailed assessment and evaluation rules of the model hospital, defined the work objectives and evaluation points, and implemented the responsible departments and personnel. We have improved various management systems, such as the method of rewarding and punishing medical ethics, the implementation plan of medical quality management, the dynamic management regulations of civilized employees, the management measures of drug bidding and purchasing, the procurement procedures of medical equipment and medical materials, the management regulations of strengthening medical charges, the terms of civilized service for employees, and the norms of service behavior for employees, and compiled the Manual of Staff Service Standards.
Second, strengthen medical ethics education and strengthen the construction of medical ethics.
10 On June 25th, our hospital held a mobilization meeting to establish a medical ethics demonstration hospital, which was fully deployed and carried out in depth, so that the majority of medical staff fully realized the importance and necessity of establishing a medical ethics demonstration hospital and enhanced their consciousness and sense of responsibility. We vigorously carry forward the spirit of Bethune, so that the majority of medical workers will remember the purpose of serving the people wholeheartedly, be Bethune-style medical workers, and establish new trends in the health industry such as loyalty, dedication, dedication and civilized medical practice. We strengthen the education of professional ethics, professional discipline, professional responsibility and professional skills, pay attention to the pertinence and effectiveness of education, enhance the consciousness of self-education, self-management and self-discipline of medical workers, enhance their sense of professional responsibility and honor, and improve their professional skills. It is required that all subjects in the hospital must strictly implement the system of political study and business study, strengthen supervision and strictly reward and punish; Adhere to the provisions of the dynamic management of civilized workers and the methods of medical ethics rewards and punishments, and abide by the provisions of the Manual of Service Standards for Hospital Staff; Build a "hospital cultural park", carry out large-scale discussions and interactive exchanges on hospital cultural construction and medical ethics construction, and gradually establish a long-term mechanism for building medical ethics with cultural people.
Third, strictly regulate the diagnosis and treatment behavior of hospitals and doctors.
Strict implementation of clinical technology, diagnosis and treatment nursing norms, routine and "guiding principles of clinical application of antibacterial drugs" and other relevant provisions, standardize the medical staff's diagnosis and treatment behavior, urge medical staff to treat diseases reasonably, check rationally and use drugs rationally, and prevent excessive examination and prescription. Effectively implement the provisions of the first diagnosis responsibility system, strictly implement the three-level doctor rounds system, preoperative, difficult and critical cases; Death case discussion and consultation system; Strictly implement the basic norms of medical record writing and medical record management regulations; The positive rate of auxiliary examination is controlled according to hospital regulations; When drugs enter the hospital, the policies and regulations on centralized drug procurement should be fully implemented. Outpatient medication and inpatient medication should be implemented in accordance with the measures and regulations formulated by the hospital on strengthening drug management, and the Guiding Principles for Clinical Application of Antibacterials and the relevant regulations on strengthening the management of single disease charges should be implemented. We strictly control the proportion of drug income to business income, and hell to pay, the department that fails to reach the prescribed proportion.
Four, strict quality management, improve service quality
Conscientiously implement the provisions of the Hospital Management Evaluation Guide (Trial), establish a medical quality evaluation system, improve the medical quality management organization, strictly implement the medical quality rules and regulations and technical operation norms, ensure and consolidate the quality of basic medical care, improve the medical service ability, and provide high-quality and safe medical services for patients.
Verb (abbreviation of verb) improves service attitude and changes service mode.
We strengthen medical staff's ideological education, service awareness and quality awareness, embody the "humanization" of service, provide standardized and high-quality services for patients, respect patients, care for patients, facilitate patients and serve patients, so that the service concept of "patient-centered" can be implemented in every medical staff's practical work, and the patient's voice is truly regarded as the first signal, the patient's needs as the first need and the patient's satisfaction as the first standard. Meet patients' needs with "five hearts" (enthusiastic reception of patients, caring for patients, careful medical treatment, patient explanation of work, and open-minded acceptance of opinions), and strive to achieve patient satisfaction, mass satisfaction and social satisfaction.
We actively improve the hospital environment, optimize the service process, and provide patients with a clean, comfortable and warm medical environment and convenient service measures. Improve service attitude, fully respect and consciously safeguard patients' legal rights such as the right to know, the right to choose and the right to privacy, and put an end to unhealthy, indifferent, blunt and evasive phenomena. Through holding a forum with patients, setting up a suggestion box, and distributing questionnaires to outpatients and inpatients, we will strengthen communication with patients, listen to their opinions, and take the initiative to improve our work. Hospital Medical Ethics Committee accepts and properly handles patients' complaints in time, which reduces the occurrence of doctor-patient disputes and builds a harmonious doctor-patient relationship.
Six, strict implementation of price regulations, reasonable and accurate charges.
We strictly implement the "Shandong Province Medical Service Price Item Specification", and it is strictly forbidden to set up new charging items, decomposition items, comparison items and repeated charges outside the state regulations.
Charge. We have improved the internal price management and restraint mechanism of the hospital, reformed the internal financial management, and unified management of fees and accounting by the financial department. It is strictly forbidden for departments to set up private coffers. According to the requirements of health rectification work, it is strictly forbidden to directly link medical service income with personal income, and it is strictly forbidden to rent or contract departments. Improve the transparency of medical service charges, improve the price publicity system, inquiry system and expense list system, make use of electronic display screen, touch screen, blackboard newspaper, list, etc. to disclose the charging items and standards to the public, and take the initiative to accept the supervision of the society and patients on medical expenses. We make early diagnosis, early treatment and early operation for inpatients, and implement the maximum price of single disease for some conventional diseases, which effectively reduces the hospitalization expenses and average hospitalization days of patients, safeguards the interests of patients, lightens the burden of patients and promotes the development of hospitals.
Seven, strengthen supervision and inspection, serious industry discipline.
Formulate, improve and strictly implement the regulations on handling violations of industry discipline, intensify supervision and inspection, and severely investigate and deal with hot issues of concern to the masses such as accepting, demanding kickbacks, "red envelopes", billing commissions, and arbitrary charges. Seriously investigate and deal with the behavior of accepting kickbacks from enterprises or individuals in various names in the fields of medical devices, medical devices, medicines and reagents. Seriously investigate and deal with the behavior of asking patients and their families for "red envelopes" and other property, and patients should return or hand in gifts in time according to regulations.
From June 5438 to September this year, the hospital completed 4 14564 outpatient visits and 25 176 inpatient visits. The average length of stay of discharged patients was 8.2 days, and the average cost of outpatient service was 65.43 yuan, and the cost of hospitalization was 2,266.4 yuan. The patient satisfaction rate was 96.5. Beautiful environment, first-class technology, advanced equipment and excellent service have attracted people from surrounding counties and districts to come to see a doctor one after another.
As the window of the service industry and the construction of socialist spiritual civilization, whether the hospital can actively solve problems for patients, offer love, win people by virtue, save people by skill, fully implement the purpose of serving patients wholeheartedly and satisfy the masses has always been a prerequisite for measuring the development of the hospital. The construction of medical ethics is an important foundation and symbol of the construction of spiritual civilization in hospitals, and it is also the top priority of hospital management. We should pay close attention to the construction of medical ethics, promote the obvious improvement of hospital industry style, further improve medical quality and management level, and let hospitals truly provide humanized services for patients, reassure the masses, satisfy the society and build a harmonious socialist society.
Summary of the work of establishing medical ethics demonstration hospital by municipal health bureau III. In order to strengthen the construction of medical ethics, standardize diagnosis and treatment behavior, improve medical services, improve medical quality and professional ethics of medical staff, and promote the construction of medical ethics in hospitals, this implementation plan is specially formulated.
I. Guiding ideology
Guided by Deng Xiaoping Theory and Theory of Three Represents, with the aim of safeguarding the fundamental interests of the people, with the main line of "carrying forward Bethune spirit and being a Bethune-style medical worker", with the main contents of standardizing diagnosis and treatment behavior, improving medical quality and improving service attitude, and focusing on controlling kickbacks, "red envelopes", billing commissions and arbitrary charges, we will strengthen education, improve systems, strengthen supervision, promote the construction of demonstration hospitals with medical ethics, and further curb the outstanding problems that harm the interests of the people.
Second, organize and lead.
In order to strengthen the leadership of the activities of establishing "medical ethics demonstration hospitals", seven leading groups for establishing medical ethics demonstration hospitals in township hospitals were established.
Team leader: Ni
Deputy leader: Gao Bo
Members: Su, Ding Mei, Su Juhua
Third, the scope of activities.
All departments of the hospital.
Four. moving target
By establishing a "medical ethics demonstration hospital", we will strive to improve the service level and gradually build our hospital into a township hospital with good service integrity, first-class quality, patient satisfaction and good professional behavior.
Verb (abbreviation of verb) activity content
1. Strengthen the education of medical ethics and legal system, strengthen the construction of professional ethics, carry forward Bethune spirit, strive to be Bethune-style medical workers, inspire people with the advanced deeds of advanced figures, establish a new fashion of loyal, dedicated and civilized medical practice, strengthen the education of professional ethics, professional discipline, professional responsibility and professional skills, strictly implement the "eight disciplines and ten prohibitions", and enhance the professionalism of medical staff in our hospital.
2, practice medicine according to law, practice according to law, standardize the doctor's diagnosis and treatment behavior.
Strict implementation of clinical technology, diagnosis and treatment nursing norms, guiding principles for clinical application of routine and antibacterial drugs, prescription management measures of medical institutions and other relevant regulations, standardize medical staff's diagnosis and treatment behavior, save lives, use drugs rationally, and check reasonably to prevent over-examination and over-prescription.
3. Improve the medical environment and change the service mode.
By establishing a model hospital, improving the hospital environment, optimizing the service process, providing patients with a clean, comfortable and warm medical environment and convenient service measures, providing honest service and civilized medical practice, fully respecting and consciously safeguarding patients' legal rights such as the right to know, the right to choose and the right to privacy, preventing cold, blunt, evasive and other undesirable phenomena from being accepted in time, properly handling patients' complaints and reducing disputes between doctors and patients.
4. Strengthen industry discipline and strictly implement price standards.
Strictly implement the charging standards for medical treatment projects of the state and the autonomous region, regularly disclose the charging items and standards for drugs and inspections to the public, take the initiative to accept the supervision of the society and patients on medical expenses, and reduce complaints about medical charges; It is forbidden to set up new charging items, decomposition items, comparison items and repeated charges outside the provisions of the state. Improve the internal price management and restraint mechanism of the hospital, and it is strictly forbidden for departments to set up private coffers. Improve the transparency of medical charges, and accept the supervision of society and patients through comprehensive satisfaction survey.
5, strengthen supervision and inspection, serious industry discipline.
Strengthen supervision and inspection, and seriously investigate and deal with hot issues of concern to the masses, such as accepting and demanding kickbacks, "red envelopes", billing commissions, and arbitrary charges. It is strictly forbidden to accept all kinds of nominal kickbacks provided by medical devices, medical devices, drugs, reagents and other production and sales enterprises or individuals. It is strictly forbidden to ask for "red envelopes" and other property from patients and their socialization, and voluntarily return them or hand them in in in time according to regulations.
Seven. Implementation steps
1, organize the staff of the whole hospital to seriously study the professional discipline, professional ethics, professional responsibility, professional skills and various management measures stipulated by medical institutions, unify their thinking and raise their awareness, which is the state in which the staff of the whole hospital participate in the creation of a medical ethics demonstration hospital.
2. Hire 3 social obligation supervisors to solicit opinions once every six months, and classify, summarize and deal with the opinions put forward.
3, equipped with a report phone, suggestion box, the department has opinions. Every Tuesday at four o'clock in the afternoon is the reception time for leaders to deal with the opinions put forward by patients and their families.
4. Formulate relevant systems of medical ethics and penalties for violating medical service standards, strengthen the establishment of medical ethics demonstration hospitals, change service concepts and improve service levels.
5, medical staff mount guard dress neatly, wearing badges, language civilization. Publicize service commitments, implement the doctor-patient communication system, accept and properly handle patient complaints in time, and reduce disputes between doctors and patients.
6. Conduct a quarterly survey on patients' satisfaction with hospitals and medical staff, and timely summarize, feedback and rectify the survey results.
Eight. Activities require
(a) hospital leaders should strengthen the leadership of the hospital "medical ethics demonstration hospital", combined with the requirements of the "hospital management year" activities, this work will be included in the important work schedule in the second half of the year, and establish a leadership responsibility system and a comprehensive target management responsibility system.
(2) All departments should strengthen their leadership in the activities of creating departmental model hospitals, and implement the responsibility system for creating work according to the principles of "who is in charge and who is responsible" and "one post and two responsibilities".
(3) Strengthen education, moral education, vocational education and legal education for medical workers, carry forward Bethune spirit, conduct positive education with advanced models around us, cultivate good medical ethics and build a harmonious doctor-patient relationship.
(4) party member cadres should strengthen the cultivation of party spirit, play an exemplary role in the creation activities, and the staff of the whole hospital should firmly establish the ideological defense line of great changes in anti-corrosion, standardize the diagnosis and treatment behavior, standardize medical charges, and practice medicine honestly. Actively participate in the creation of "medical ethics demonstration hospital" activities.
Summary of the Work of Establishing Medical Ethics Demonstration Hospital by Municipal Health Bureau 4 According to the spirit of the Notice of the Health Department of Autonomous Region and the General Office of the State Council on the Activity Plan of Establishing Medical Ethics Demonstration Hospital and the overall deployment of the Municipal Health Bureau, our hospital has earnestly carried out the activities of establishing medical ethics demonstration hospitals, and made efforts to solve the hot and difficult problems strongly reflected by the masses in accordance with the spirit of the document notice, and established and improved various rules and regulations in a targeted manner to ensure the healthy development of our hospital's work.
First, leaders attach importance to it and the organization is sound.
It is an important event in our hospital to carry out the activity of establishing a medical ethics demonstration hospital. Therefore, the Party Committee of the hospital attached great importance to it, unified its thinking, deeply understood the necessity and significance of establishing a medical ethics demonstration hospital, convened the Party Committee in time, and set up a leading group and office for establishing a medical ethics demonstration activity in the hospital, with the secretary of the Party Committee and the president as the team leader, three vice presidents as the deputy heads, and the heads of functional departments as members of the leading group, and set up a special office to do this work well. Carry out the principle of "whoever is in charge is responsible" and put the responsibility of establishing a model hospital for medical ethics into practice. According to the spirit of "Medical Ethics Model Hospital Activity Plan", combined with the requirements of 20 14 target management responsibility form and the specific tasks of hospital management year, the activity plan of establishing "Medical Ethics Model Hospital" in our hospital was formulated, and the modesty and integrity convention system in drug purchase and sale in our hospital was established and improved. Two-way commitment system between doctors and patients; Open system of handling affairs; Dynamic monitoring and abnormal early warning system for drug use; The system of soliciting patients' opinions for large medical expenses; The publicity system of medical service information charge price; List system of hospitalization expenses; Incentive and restraint distribution system and doctor-patient communication system. Decompose the scoring method and evaluation standard of "medical ethics demonstration hospital" to relevant departments and individuals, clarify the responsibilities and implement them layer by layer.
Second, publicize and mobilize and unify thoughts.
Extensive and in-depth publicity and full participation are the basis of creating activities. In order to improve the staff's understanding of establishing a "medical ethics demonstration hospital", a mobilization meeting for middle-level cadres at or above the team level was held in the hospital. Comrade Tan Yongming, secretary of the Party Committee and president, made a mobilization speech on the establishment of a "medical ethics demonstration hospital", put forward the significance of the establishment activities, defined the key points, tasks and specific requirements of the establishment activities, and emphasized that all functional departments and departments should mobilize at different levels according to their own characteristics. At the same time, through blackboard newspaper, publicity column and other forms, publicize the purpose, significance and requirements of establishing "medical ethics demonstration hospital"
Third, actively carry out solid and effective medical ethics education and strengthen the construction of medical ethics.
We regard the practice of Theory of Three Represents as the primary task of medical ethics education, arm the medical staff in our hospital with Theory of Three Represents's scientific theory, establish the idea of people's interests and Gao Qian's all-for-all, and give priority to safeguarding people's health rights and interests. In-depth education in patriotism, collectivism and socialism, vigorously carry forward the spirit of Bethune, and establish a new fashion of loyalty, dedication, dedication and civilized medical practice. At the same time, strengthen the education of professional ethics, professional discipline, professional responsibility and professional skills, and establish and improve the long-term mechanism of medical ethics construction such as employee education system and reward and punishment management system.
(a) to carry out medical ethics education and system education.
Vigorously carry forward the spirit of Bethune, adhere to the combination of medical ethics with ideological morality, professional ethics and the construction of modern spiritual civilization, and combine learning from Bethune, Guo Chunyuan and other model figures with learning from their selfless dedication to medical care and serving patients wholeheartedly. Strengthen the construction of professional ethics, establish a good medical ethics, and carry forward the fine tradition of saving lives. At the same time, organize medical staff to learn hospital rules and regulations, especially the core medical system, to help raise awareness.
(two) to carry out legal education and enhance the awareness of practicing medicine according to law.
1, we completed the learning content of Unit 5 of the Fourth Five-Year Plan according to the requirements of the Municipal Law Popularization Office, and also organized medical staff to seriously study the relevant laws, regulations and policies such as the Law on Medical Practitioners, the Regulations on the Management of Medical Institutions, the Regulations on the Handling of Medical Accidents, the Drug Administration Law, the Measures for the Management of Nurses, and the Regulations on the Disposal of Medical Wastes, and on 20/kloc-0. On 20 14,10 100, the knowledge of health laws and regulations was tested among middle-level cadres in hospitals, with a reference rate of 97. 1 and a passing rate of100.
2. Strictly implement the access system of medical institutions, that is, the practice license of medical institutions, and practice in strict accordance with the approved diagnosis and treatment subjects. There are no unapproved diagnosis and treatment centers, and there is no arbitrary change in the name of the institution. There are no "contracting departments" and "leasing departments".
3. Practise in strict accordance with the law, and ensure that 100 practitioners hold doctor qualification certificates and doctor practice certificates, and engage in the corresponding work of registered specialties. The nurse holds a nurse's practice certificate. There is no illegal employment.
(3) Strengthen the construction of professional ethics and improve the reward and punishment system.
Improve various reward and punishment systems and increase punishment. We issued a medical ethics registration manual for employees in orthopedic hospitals, and established and improved the personal files of employees' medical ethics. Insist on praising the rejection of red envelopes, and add points to the assessment after receiving the patient's banner. For patients' moral complaints and reports, the Party Committee Office will listen carefully and make records, and hand them over to relevant departments for serious investigation and verification. If the problem is true, suggestions will be made to the hospital medical ethics evaluation leading group. Various institutional measures have been put in place, putting an end to the phenomenon of being raw, cold, hard, pushing and pushing patients.
Four, in accordance with the requirements of creating a "medical ethics demonstration hospital" to carry out solid work.
(a) strict medical quality management, improve service quality.
1, pay close attention to quality management and implement the medical quality management system. Focus on supervising the quality management of departments, and check the quality assessment of departments every month. Quality management is assessed, rewarded and punished every month. Dean Tan is the first responsible person in hospital medical quality management. Hold regular medical quality management meetings to study the work of improving medical quality and ensuring medical safety.
2, pay special attention to the quality of medical links, the implementation of the core system. Effectively implement the responsibility system for first diagnosis. Strictly implement the three-level rounds system, so that rounds are recorded. For large and medium-sized operations, the system of preoperative discussion and postoperative recording should be implemented, and the preoperative diagnosis should be made, and the indications, surgical methods and anesthesia methods should be familiar with, and the surgical records should be standardized within the specified time after operation. Do a good job of medical record writing in strict accordance with the medical record writing standard, and record the admission medical record, illness change, preoperative examination and patients' awareness according to the specified time, content and quality.
(two) standardize the service behavior of hospital doctors.
1, strictly implement the post responsibility system and the technical specifications and routines of diagnosis and treatment and nursing, and ensure that all medical staff know and practice the code of conduct.
2, reasonable inspection, rational use of drugs, treatment due to illness. Conscientiously implement the "Guidelines for Clinical Application of Antibacterials", adhere to the graded use of antibacterial drugs, carry out monitoring of drug-resistant strains, and ensure reasonable inspection and rational drug use.
3. Formulate the Regulations on the Administration of the Use of Antibiotics, improve the dynamic monitoring and early warning system for drug consumption, monitor the proportion of drug income in various subjects, withhold labor fees in different degrees for those who exceed the proportion, and reward those who are below the control proportion.
(three) improve the service process, convenient for patients to seek medical treatment, improve service awareness, change the work style.
1, our starting point is to improve the service process and facilitate patients to seek medical treatment.
First, adjust the layout of the waiting hall, so that patients can register, see a doctor, charge, take medicine and have an injection at a glance as soon as they enter the hall.
The second is to set up a schematic diagram of the layout of each department in the hospital in the waiting hall, introduce the business scope and expert profile of each department through the electronic screen, and set up a medical guide desk to facilitate patients to seek medical treatment.
The third is to embody humanized service. The waiting hall is equipped with boiled water, waiting chairs, electric fans, air conditioners and televisions. Create a comfortable environment for patients to seek medical treatment.
The fourth is to standardize the time limit of various inspection reports, accept the supervision of the masses, and shorten the waiting time.
The fifth is to set up a medical service center to escort patients to carry out various examinations and send inspection reports to provide life care for patients.
2. We pay attention to improving service awareness and service attitude.
First, safeguard patients' rights and interests, respect patients' right to know, inform patients of diagnosis, treatment and possible adverse consequences, and establish a system of soliciting opinions on large-scale medical equipment, special inspection, consultation and use of expensive drugs, and only after obtaining patients' consent can they be examined and treated.
The second is to issue the Guide to Civilized Terms for Medical Staff, standardize the use of civilized terms in diagnosis and nursing activities, and put an end to the phenomena of being raw, cold, hard, pushing and pushing.
Third, the education of "patient-centered" service concept is often carried out, and the content of service measures is formulated by each department according to the situation of the department. On the occasion of Nurses' Day, the Nursing Department organized and hosted a performance competition "Close to Patients" and promoted the performance content in the whole hospital.
3. Establish and improve the patient complaint handling system, publish complaint telephone numbers, and set up suggestion boxes in each ward, which shall be the specific responsibility of the Party Committee Office to collect patients' opinions on hospital services and handle them in time.
(four) strict financial management, put an end to unreasonable charges.
Strengthening financial management and reducing medical expenses are the focus of our hospital. First, hospital finance adheres to the principle of "unified leadership and centralized management", and all financial revenues and expenditures are brought into the unified management of the financial department. It is strictly forbidden to set up off-balance-sheet accounts and "small treasuries" in hospitals and departments. Second, major projects were discussed and approved collectively. The hospital has set up three management committees for equipment, medicine and infrastructure. Major procurement and construction projects must be collectively discussed and decided by relevant committees, and other major projects must be collectively discussed and decided by party committees or leading bodies to prevent one person from having the final say.
2. Seriously implement the national medical service price project specification, strictly implement the price policy and hospital service price standard, publicize the drug price, medical service price and main medical consumables price on the electronic information screen and price bulletin board, publicize the bidding drug price at any time in the small column in front of the western medicine door, and provide a one-day list system query for inpatients, so that patients can understand money and treat diseases.