1. Teacher Li's telephone bill suddenly rose to 445 yuan in April this year, more than 300 yuan than usual, so she went to the telephone office to inquire. The person in charge of receiving user consultation reports to Director Zhang in the office. After repeated verification, he finally returned the overcharged 302 yuan to Mr. Li.
(1) Zhu Xiao reports to Director Zhang: Director Zhang, according to Teacher Li's reflection, we carefully examined and compared Miss Li's telephone bill and found that she overcharged Teacher Li by 302 yuan. What should we do now?
(2) Mr. Li, the son who came to collect the money, said: Mr. Li, I am very sorry for the material and spiritual losses caused by our mistakes. On behalf of the company, I would like to express my deep apologies. We will definitely improve our work and provide better services for everyone in the future. Please also criticize and correct me.
In the third class in the afternoon, Zhang Wei, a classmate in the class, had a terrible stomachache. Teacher Zhang, the head teacher, rushed him to the central hospital. The doctor diagnosed that I had acute appendicitis and needed an operation. The cost of the operation is 2000 yuan. Teacher Zhang decided to go through the admission formalities first. Then call Zhang Wei's parents and insurance childe. Please design the content of teacher Zhang's phone according to the above content, and the language should be concise and clear.
(1) Zhang Lai is calling Zhang Wei's parents. The content is: Excuse me, are you Zhang Wei's parents? Zhang Wei has acute appendicitis and needs surgery. Now he has gone through the admission formalities in the hospital. Please come here.
(2) The contents of Mr. Zhang's telephone conversation with Manager Zhang, who is in charge of claims settlement in the insurance company, are as follows:
Excuse me, is this Manager Zhang? One of our students is ill in hospital. Please come and check if the formalities are complete. Thank you.