How to apply for a call center license?

If an enterprise wants to engage in the internet industry, it is basically impossible to bypass the telecom license in business. Therefore, it is necessary for many enterprises to apply for telecom licenses. In our daily life, we may receive various calls from various enterprises, insurance companies and banks. Why? It turns out that this is the call center license of the enterprise, and it can legally operate the call business. So, what should enterprises pay attention to when handling the call center license?

1. What is a call center license?

Call center license refers to the license of public network infrastructure to provide telecommunications and information services. The state implements a licensing system for telecommunications business operations. It is divided into whole network call center card and ground network call center card. It is a license issued by the Ministry of Industry and Information Technology to allow enterprises to operate inbound and outbound telephone services.

2. What business needs a call center license?

According to the official explanation of the Ministry of Industry and Information Technology, the Catalogue of Telecommunication Services (Version 20 15) mainly includes the following contents:

1, domestic call center business also includes call center system and operator seat rental service.

2. Users can enter the system through fixed telephone, fax, mobile communication terminal and computer terminal, access the database of the system, and obtain information consulting services about the company through voice, fax, e-mail and SMS.

3. Call center services include domestic call center services and offshore call center services.

4. The domestic call center business refers to the call center business mainly for domestic users, which is provided for domestic and foreign units by building a call center platform in China.

(1) call center system equipment outsourcing

(2) Call center agent outsourcing and customer service outsourcing.

(3) Cloud call center service

(4)95 code number application

3. What are the requirements for applying for a call center license?

(1) The operator is an independent legal person company established according to law;

(2) The minimum subscription limit of registered capital for trans-regional operation is 654.38+million yuan, and that for intra-provincial operation is 654.38+million yuan;

(3) Having professionals suitable for business activities;

(4) The company, its major investors and key management personnel have no illegal record of violating the telecommunications supervision and management system within three years.

4. What are the advantages of handling the call center?

High gold content (1) can enhance the corporate image;

(2) Build enterprise service brand and improve enterprise service level;

(3) Processing all kinds of telephone information more efficiently and conveniently;

(4) reduce the operating costs of enterprises;

(5) Exploiting the potential market and creating enterprise income.