Since its establishment, Zhongke Soft Technology System Service Department has been specialized in the warranty and maintenance services of IBM P series minicomputers, X series servers, HP UNIX minicomputers, servers, high-end storage devices, high-end networks and security products. Therefore, the development direction, capital investment, employment, arrangement and training of technicians and spare parts inventory of this department are centered on warranty and maintenance services. Providing professional IT value-added services to help customers focus on their core business is an important magic weapon for Zhongke Soft Technology to achieve a win-win situation with customers.
Standardized service
In terms of technical maintenance services, the company has perfect technical service standardization and passed the ISO900 1:2000 international quality system certification. Make the company's services more standardized, professional, systematic and large-scale.
Strong technical strength
As a national professional IT value-added service provider, it has gathered outstanding talents from domestic industries, and has rich professional technical knowledge, industry solution experience and project implementation experience, forming a strong professional service team. Our goal is to become the most responsible IT service expert in the era of e-commerce.
reasonable price
Chinese soft technology has high quality and fast service, but the price is more favorable and reasonable. This not only considers the quality of service for customers, but also considers the economic affordability, and at the same time can establish long-term cooperative relations.
Sufficient and reliable spare parts
After long-term accumulated investment, ChinaSoft Technology has established complete spare parts warehouses in Beijing, Shanghai, Guangzhou, Chengdu, Shenyang, Hefei, Fuzhou, Xiamen, Wuhan, Nanjing and Urumqi, with sufficient spare parts. During maintenance, a special spare parts plan will be made according to each user's configuration to ensure the system maintenance requirements of customer equipment. At the same time, we have established a good cooperative relationship at home and abroad, ensuring a fast and effective supply channel for spare parts.
Complete technical support system
The technicians of Zhongke Soft Technology have received professional technical training and passed professional technical certification, engaged in technical support for IBM, HP and ORACLE for many years, have rich practical experience, can solve various complex technical problems, and enjoy a high reputation in the same industry. After years of maintenance service, a complete technical support system has been formed.
Fast local technical support
According to the development of the company's business, in order to further meet the technical service requirements of customers and provide better and more timely service and consultation for users, we have set up branches or offices in major cities such as northwest, southwest, north China, east China, south China, northeast China and central China, focusing on fast local technical services and support. Once the customer system fails, ensure that it appears at the customer site at the first time and ensure the system recovery time.
Perfect service document management
Excellent service quality must be guaranteed by standardized service document management. After many years of service experience, Zhongke Soft Science and Technology has formulated a scientific service document management system and established an ERP information system according to the requirements of ISO900 1. After each service, the service content, system operating environment, system structure and changes shall be recorded, and each service shall be signed by the user and kept by both parties.
Scientific project management
Zhongke Soft Technology has accumulated a lot of rich project management experience from many large-scale maintenance projects undertaken in the past, and constantly absorbed the advantages of advanced project management methods commonly used abroad, forming a unique project management method, which has been highly recognized by users in the implementation of specific projects.
Strict quality assurance
In the technical maintenance service, Zhongke Soft Technology strictly abides by the ISO900 1:2000: 2000 quality management system standard and always adheres to the principle of "quality first, customer first". After years of service experience, we have established a complete and scientific quality control system and service management norms to ensure that each project fully meets the quality requirements.
Good test and development environment
In each branch, Zhongke Soft Technology has a good hardware platform and R&D environment, which plays an excellent role in solving customer problems and provides customers with practical opportunities.
Value-added services and long-term cooperation
After cooperating with customers, Zhongke Soft Technology will transfer technology to customer system administrators, provide customers with practical free technical training, and provide future development trends and new technical information. At the same time, in the future customer system upgrade, provide a more reasonable price.
Successful cases and experiences
In the years of maintenance service, Zhongke Soft Technology has many successful cases from all walks of life, and has formed some stable and important long-term customer groups, thus accumulating a large number of practical maintenance experience of various types of products of IBM and HP, some of which can not be found in books, laying the foundation for quick judgment and problem solving in the future.