Introduction: Zhejiang Yuanchuan Information Technology Co., Ltd. (stock code: 83484 1) was established in 2004 with a registered capital of 57 million yuan. It is a whole customer service solution provider integrating technical services, software development and operation outsourcing services. It was rated as a key software enterprise in national planning and layout, a national high-tech enterprise and a double-soft enterprise, and passed CMMI4. Based on the research and development of customer service operation management software, the company gradually launched a series of products suitable for mobile Internet, such as all-media customer service center platform, knowledge management, service and marketing big data analysis, big data products and cloud services. The form has expanded from a single software service to consulting planning, system construction and BPO operation services, covering the entire customer service industry ecological chain; The company has set up three R&D centers in Hangzhou, Shanghai and Shenzhen, and branches and offices in Beijing, Shanghai, Guangzhou, Shenzhen, Chengdu, Nanning and Xi 'an to provide convenient services to customers all over the country. For more than ten years, the company has successfully served customers such as Guangdong Mobile, Zhejiang Telecom, Jiangsu Unicom, China Bank, Bank of Communications, Guangfa Bank, PICC China, Taiping Insurance, State Grid, International Aviation, China Southern Airlines, EMS and other major operators, financial insurance, electric energy, aviation e-commerce, express logistics and so on in more than 20 provinces, cities and autonomous regions, and has accumulated many successful cases and won a wide range of customers. The number of seats in service enterprises exceeds 65,438+10,000. ? The customer service industry is evolving from a single voice service channel to a multimedia composite service channel (contact center), and will eventually develop into an interactive center mechanism framework integrating service, marketing and sales. As an access platform and integration carrier of information flow in enterprise e-commerce, customer center is becoming an upgraded version of traditional customer service, which will be applied and developed rapidly in China. With the wind of this big environment, Yuanchuan Company has stood at the forefront and will strive to become a leading enterprise in customer service in China.
Legal Representative: Xu Lixin
Date of establishment: March 24, 2004
Registered capital: 6779.81180,000 yuan.
Industrial and commercial registration number: 330 102000002864
Type of enterprise: joint stock limited company (unlisted, invested or controlled by natural persons)
Company address: Room 23008, Yuejiang Commercial Center, No.857 Xincheng Road, Puyan Street, Binjiang District, Hangzhou, Zhejiang Province.