Adhering to the tenet of "paying attention to customers' needs and serving sincerely", the company adheres to the service quality policy of "building a fine network, providing high-quality services, ensuring continuous improvement and constantly pursuing Excellence", propagandizes "eight service promises" and adopts "ten service initiatives" with the goal of continuously improving customer satisfaction, and further optimizes service processes and business processes. Vigorously promote the standardization of service measures, the standardization of service quality and the socialization of service supervision, truly start from customers, think for customers, root in customer needs, but exceed customer needs, constantly improve service facilities, enhance service awareness, improve service quality, and gradually build an excellent service brand with the characteristics of Qinghai Unicom. Establish the concept of industry serving the country, pay attention to the development of the western region, and devote yourself to the development of Qinghai. The company has made positive efforts and contributions to repay the society and community through its exemplary corporate behavior.
China United Network Communication Co., Ltd. Qinghai Branch will closely rely on the care and support of the provincial party committee and government and the love of users, closely focus on the development strategy of China Unicom, thoroughly implement Scientific Outlook on Development, strengthen confidence, seize the opportunity, and concentrate on accelerating business development and network construction and improving service level in accordance with the business strategy of "focusing on developing mobile services and actively developing broadband services". Establish a new corporate image, enhance comprehensive competitiveness and sustainable development ability, adapt to the rapidly changing diversified market demand, provide users with professional and all-round broadband communication and information services, and make new and greater contributions to building a rich, civilized and harmonious new Qinghai.