1, responsible for formulating various rules and regulations and management measures of the convenience service center and organizing their implementation;
2, responsible for the supervision, management and assessment of the convenience service team;
3, responsible for determining and adjusting the service items stationed in the convenience service center, coordinating and supervising the acceptance, handling and agency of various matters;
4. Provide relevant consulting and agency services for investors to engage in various economic activities, and assist relevant units to plan, demonstrate, designate and implement projects;
5. Directly represent the relevant matters assigned by the masses and provide free services for the masses;
6, accept complaints about violations affecting economic development, and urge the relevant units to investigate.
Open system of handling affairs
1. personnel identity disclosure: the names, photos and post responsibilities of the center staff are all disclosed and their posts are displayed; Public hotline service telephone number.
2. Disclosure of handling matters: the handling basis, handling process, application conditions, application materials, commitment time limit, charging standards and basis of all service matters stationed in the center shall be disclosed through instructions and guidelines.
3. For the results, the masses can inquire by telephone.
Service commitment system
1, the staff should handle all kinds of matters in a timely manner with a high sense of responsibility and patience.
2. All kinds of work, if it can be handled on the spot or on the same day, should be completed on the same day. If the matter is complicated and cannot be handled on the spot or on the same day, it is necessary to make a reasonable and clear explanation to the working masses and handle it within the promised time.
3, further implement the "first question" responsibility system, take a package to the end, actively contact the higher authorities, to assist in a certain period of time.
4. When handling various matters such as accreditation, the staff should handle them on the spot or on the same day if the materials are complete. If the materials are incomplete but it does not affect the handling, they can handle them first and then reissue the materials.
5. If you are not satisfied with the attitude and treatment results of the service center staff, you can complain to the director of the service center.
Reservation service system
1. Appointment service system refers to the system that applicants need to make an appointment with window units and staff to handle matters.
2. Reservation service should reflect active service, advanced service, on-site service and post-certification service.
3. For matters requiring on-site service, including on-site investigation of large service providers such as enterprises above designated size, enterprises attracting investment, and the elderly, the weak, the sick and the disabled. , you can take the initiative to go to the door to handle related business.
4. If the holiday is in urgent need of formalities, the staff on duty in the central office shall promptly notify the relevant window staff to handle it, and the staff shall quickly rush to the center or the site to handle it after receiving the notice.
5. For some urgent, important or investment-related enterprises.
Other projects that really need to be handled urgently must be handled specially.
6. If the staff is temporarily occupied at the appointed time, they should contact the staff in time and make another appointment.
Attendance evaluation system
1, work and rest in strict accordance with the prescribed schedule, consciously abide by the schedule, do not be late, do not leave early, and do not leave without authorization.
2. During working hours, you can't chat in your post, entertain in and out of the office or do things unrelated to work, and advocate reading, reading newspapers and studying.
3. Implement attendance and sign-in system. Check-in time is before 8: 0015 every morning. The cadres on duty on Saturday and Sunday sign in as usual. Other cadres may not make rest arrangements according to the work needs of each line and the arrangements of the leaders in charge, but they are not required to sign in.
4. The players on duty that day are responsible for the reception of letters and visits that day. In principle, the petition room of the town comprehensive management office must have 1 team members to be responsible for the petition reception every day.
5. Each station, institute and institute shall establish a duty system by turns, and members shall take the initiative to clean indoor and outdoor sanitation, turn on water, receive visitors and upload and distribute work.
7, the town cadres and workers on duty and on duty, led by the deputy secretary of the town party and the masses to conduct spot checks, in principle, three to four times a month, found that those who leave their posts without reason, give a verbal warning; Secondly, informed criticism; For more than three times, I must write a written review and submit it to the secretary or mayor, and file it in the DangZhengBan.
Those who leave their posts without reason will be fined 10 yuan each time (deducted from the salary); One day of absenteeism without reason shall be deducted from the salary of that day; Those who arrive late for four times or leave early for more than two days without reason in the current month will be treated as waiting for work from the next month, and the salary of the current month will be stopped; Those who arrive late for 20 times or leave early for more than six days without reason throughout the year will be treated as waiting for work from the following year, and their wages will be suspended for three months.
Involving cadres who enjoy the treatment of metre or are over 50 years old, who leave their posts or are absent without reason, they must be fined and treated as waiting for posts. The number of absenteeism (days) without reason can be relaxed to twice the number (days) specified above.
Attendance, as one of the bases for bonus distribution and year-end assessment, is not allowed to participate in the year-end assessment in principle.
Learning and training system
1, the staff of the convenience center should participate in various learning activities organized by the township party committees and governments, and carefully take study notes.
2. The key contents of study and training are: the major principles and policies of the CPC Central Committee and the State Council; National laws and regulations; Important documents of the municipal party Committee and the municipal government and the spirit of important meetings; Current affairs, politics, various policies and business knowledge, relevant professional and technical knowledge, etc.
3, strictly implement the centralized learning (training) roll call system. If you can't attend the study for some reason, you should ask the organizer for leave in advance. If you don't take part in concentrated study for one time without reason, you will be treated as absenteeism for half a day.
Regular working meeting system
1. The main contents of the regular work meeting: summarize the work in the previous stage (week and month) and deploy the work in the next stage; Find out the existing problems and explore solutions.
2. The center staff must prepare relevant reports before the meeting, and relevant materials must be submitted to the center director the day before the regular meeting.
3. Center staff report their work in writing on 28th of each month.
Vacation cancellation system
1. All kinds of leave for window staff are strictly examined and approved. In principle, no leave is allowed. If it is really necessary to ask for leave in an emergency, you must go through the formalities of asking for leave. Those who leave their posts without going through the leave formalities shall be treated as absenteeism.
2. The window personnel must go through the examination and approval procedures for leave, and the personnel who carry out the post can leave the window. Please refer to the attendance system of our center for leave procedures.
3. The above leave system must be implemented in a standardized way. If there is any violation, it will be handled in accordance with the corresponding provisions of the bid evaluation method.
4, due to leave to carry out the field staff, field staff must be in accordance with the provisions, attendance.
Health management system
1. All staff in the center must establish the consciousness of "paying attention to hygiene", develop and maintain good hygiene habits, and do not spit everywhere, throw paper scraps or pour tea dregs. Work materials and supplies should be placed neatly, and the center should be kept clean indoors and outdoors and behind the countertop.
The windows should be cleaned once a day and once a season. Daily cleaning should clean desks, chairs, cabinets and floors before going to work, and tidy up the items in the room (window); Every season, sanitation and cleaning need to wipe lamps, doors and windows.
3, the establishment of center health inspection and evaluation system, center director of health inspection and evaluation every week. The specific duties of the convenience service center are:
1, organize and guide the convenience service.
2, formulate and organize the implementation of the management system of each service window.
3, responsible for the centralized management of all the examination and approval, charging service projects into the convenience service hall. Check and coordinate all window departments to handle the examination and approval of service objects according to regulations.
4. Organize and coordinate the joint handling and unified handling of administrative examination and approval and service matters.
5, window staff management training and assessment.
6, accept all kinds of complaints and consultations about convenience services, and release relevant public information.
7. To undertake other tasks assigned by township party committees, people's congresses, governments and CPPCC.
Convenience service center is a new rural organization serving farmers, agriculture and rural areas in recent years.
The services of the convenience service center include: subsidies for home appliances going to the countryside, subsidies for supporting agriculture and benefiting farmers, application for disability certificates, social assistance, skills training, application for one-child certificates, family planning services, marriage and childbearing of floating population, employment assistance, employment introduction, recruitment recommendation, application for unemployment insurance, micro-loan guarantee, entrepreneurship training, party member service, agricultural science and technology promotion, application for regular pensions, regular subsidies, application for preferential cards for the elderly, and socialized management of retirees. Service mode: one center for external service, one window for acceptance, one-stop service and one-stop settlement; The center implements a full-time duty system in day five on Saturday and Sunday. We will implement "one window management, internal operation, up-and-down linkage and full service" for all matters applied by the masses, so that the masses will change from running for cadres to running once. Service requirements
The key to the construction of village-level (community) convenience service centers is to play a role and provide good services. We should adhere to the principle of people-oriented, convenient and efficient, scientifically set up service items and enrich service contents according to the principle of "what the masses need", proceed from reality and adjust measures to local conditions, and do not engage in formalism and "one size fits all". Adhere to standardization, openness and transparency and improve the service system. Adhere to the integration of resources, * * * build * * to enjoy, and give full play to the role of other centers (stations and points) in existing villages (communities). Adhere to overall coordination, promote linkage, and constantly improve the five-level public service system at the provincial, city, county, township and village levels.
Legal basis:
Measures for the administration of convenience service centers
Article 2 Convenience service centers are institutions and places that provide administrative and other services to the public.
Article 3 A convenience service center is a window office where street offices and grass-roots stations centrally handle administrative services and convenience services. The administrative service of the grass-roots station of the street office shall be accepted and handled in the window of the convenience service center.
Article 4 The convenience service center adheres to the principles of scientific standardization, administration according to law, openness and transparency, and provides standardized, convenient, high-quality and efficient services for the people who handle affairs.