1. What is the function of flying pigeons in Tik Tok?
1, quick call
This version of the workbench interface supports the "quick call" function. At present, shortcut keys are fixed, and customization is not supported for the time being. Quick operation is as follows:
Ctrl+F: search the conversation list by order number or user name;
Alt+F: search for commodities by commodity keyword or commodity id;
Ctrl+R: user transfer;
Alt+R: intelligent assistant on the right, switching between commodity and shortcut phrase module;
Ctrl+alt+x: PC client fixed top-level display;
2. Integration and sending of order information
When the mouse moves to the order area on the right, the SKU details of the dimension that can send sub-orders and the promised delivery time will be automatically displayed for consumers to confirm and convey information.
The text of the check order information will be generated in the dialog box. Add comments, check the order details, and send the order card to the label in the lower right corner.
3. Order price change function before payment
After placing an order, users can modify the order price and the order amount in the workbench area on the right side of the Flying Pigeon Web Edition /PC client before paying. Click the price change button to bring up the price change page, which can be divided into one-click price change and regular price change.
Second, what convenience can the flying pigeon of Daren provide?
1, to ensure the normal communication between the sponsor and the user, and to support the sponsor to obtain and solve the user's demands in time.
2. View user portrait information: Daren Flying Pigeon supports quick access to basic information of consumer users (attention duration and fan group level), consumption information (shopping times and amount) and interactive information (live viewing duration, interactive frequency and repeated visits), helping Daren to better serve users, identify high-value users, provide differentiated services and do a good job in fan operation.
3, easy to handle after-sales consultation: Daren Flying Pigeon supports Daren to get the user's order information with one click while handling private messages, and quickly check the window/shop goods without repeatedly communicating with the user's screenshots.
4. Respond to users' demands efficiently: Daren Flying Pigeon supports setting up multiple sub-accounts, which can handle users' private messages at the same time.
5. Realization of communication closed loop: Daren Flying Pigeon supports customer service of private message transfer business, and orders that users need to solve can be transferred with one button, thus realizing effective communication closed loop among Daren, consumers and merchants.