1. Information asymmetry. The patient has no rich medical knowledge. When you find yourself physically abnormal, do many people open Baidu search for the first time? As we all know, "If you ask Baidu, you will find that Baidu's grave is fixed." In the face of the interference of information on the network, patients can't tell the truth from the false, and they will feel anxious and panic, which enlarges their sense of insecurity and distrust. Some patients will go to the hospital to pay for the examination, and the doctor will say "nothing" when watching the film, and will question the doctor "how can you not get sick if you are not feeling well?" ",there will be some patients in the face of disease will say," I am so healthy, how can I get sick? "I believe that every hospital will meet patients who don't believe in doctors. Of course, I believe these patients are only a small part.
2. Malicious media hype. It is not difficult to find that many unscrupulous media are deliberately amplifying people's distrust and creating contradictions to increase the heat. These unscrupulous media undoubtedly contributed to the increasingly tense patient relationship.
/kloc-On May 5, 2006, the incident of "Anhui man's right kidney missing after operation" occurred. A news media in Anhui reported the bizarre disappearance of Suzhou man Liu's right kidney after thoracic surgery in the Affiliated Hospital of Xuzhou Medical College with the title "Where is My Right Kidney". . In the afternoon, the Affiliated Hospital of Xuzhou Medical College issued a statement saying, "Where did my right kidney go?" It was seriously inaccurate, and two postoperative CT reexaminations were posted, both of which showed the existence of the right kidney. The story has been reversed several times. On May 10, the inspection report of Nanjing General Hospital of Nanjing Military Region of the People's Liberation Army announced the final result: Liu's right kidney has not been lost, and now it shows traumatic displacement, deformation and atrophy. At the same time, the affiliated hospital of Xuzhou Medical College stated that it reserves the right to hold relevant news media and journalists accountable. At this point, although the "missing right kidney" incident has come to an end, and although the news media has finally been strongly condemned by the public, I think this report has invisibly intensified the public's distrust of medical staff. Before the hospital made an explanation, it must be that various conspiracy theories and negative emotions were constantly spreading and fermenting, which led many people to think that the hospital was stealing kidneys.
3. Doctor factor. First, doctors are human beings, and it is impossible to make mistakes of 100%, so there will be some misjudgments and operational errors. The public's tolerance for doctors' mistakes is very low, because it involves their own health and safety, so once a doctor makes mistakes, no matter whether the consequences are big or small, it will cause patients to distrust and worry about doctors, and it will also affect patients' cooperation to a certain extent; Second, the doctor's emotional problems, it is said that doctors are human, so doctors will be angry when they face disobedient patients. Doctors have a heavy workload and great pressure, and they will be tired of dealing with patients, which is also a potential contradiction that causes tension between doctors and patients. Going to a big hospital to hang up the number of the attending doctor, has there ever been a doctor who didn't say anything after seeing the doctor, and then asked you to add WeChat to tell you that you can ask him about it if you have any questions? Faced with this situation, many patients will think that this doctor is irresponsible and unprofessional. Actually, it is not. It may be that there are too many registered people, and doctors don't have enough time to answer patients' questions on the spot, so you added WeChat.
4. The system is not perfect. With the rapid economic development in China, social development and national social security development are relatively lagging behind. Coupled with the introduction of new drugs, new medical technologies and new equipment, medical expenses have risen sharply, and the country does not have a very perfect medical and health security system. Although the medical and health authorities have made a lot of efforts, it will still cause many patients to look down on the disease and can't afford medicine. Some patients and their families questioned that the hospital charged fees and took kickbacks in the face of expensive treatment expenses, and such facts and contradictions directly turned into contradictions between doctors and patients. In most cases, hospitals become the focus of conflicts.
The above is just Bao Xiao's personal opinion ~
Hello, everyone, I am an exam book, a person who has been focusing on medical education for 20 years. I poke www.ksbao.com/activity.html for reference materials ~