1997 In February, Guangdong Cable TV Shopping Channel was launched.
1998 1 Together with Beijing EMS General Administration of China Post, it started the first batch of "payment collection" business in the history of China, which is of historic significance.
1999165438+10, the administration department, marketing department, communication department and finance department moved to Shanghai. In the following month, studios and warehouses were gradually established.
In March 2000, the first batch of programs produced by China's team was officially launched.
In August of 200 1 year, the call center landed in Shanghai Hongqiao business center.
In March 2002, the website was officially launched.
In May 2002, the first direct mail catalogue was issued.
In May, 2004, the telephone direct selling service was launched.
In February 2005, China's business was integrated, and the purchasing center, customer service center, program production department and administration were unified, and the company settled in Pudong.
In 2006, the broadcast time of CCTV was extended by integrating media resources and developing TV shopping channels.
On June 5438+ 10, 2007, the TV shopping channel joined a new member-Fujian TV TV shopping program was fully launched.
From June 5438 to October 2008 10, we cooperated with Jinan TV Station and fully entered the Shandong market. In May, the TV shopping program of Hubei TV Education Channel was launched.
In June 2008/KOOC-0/65438+/KOOC-0/October, family shopping tvsn won the title of "National Quality and Reputation Alliance Unit".
In March 2009, Guangzhou Hejia was successfully launched, marking the successful cooperation between Hejia Shopping and Guangzhou TV Station.
Fujian Hejia Shopping Website was officially launched.
In May 2009, the fast money payment model was officially opened.
In September 2009, the 1 10,000 watch member of Family Fun was born.
On May 20 10, the headquarters was moved from Shanghai to Guangzhou.
20 10 On July 2nd, ceo Timothy announced the end of TVSN's operation in Chinese mainland.
On July 20 10, tvsn officially withdrew from the Chinese mainland market. The purchasing strength of TVSN family shopping ensures the company's sustainable development and success.
Tvsn family shopping provides a wide range of goods, including jewelry, watches, clothing, accessories, cosmetics, household items, electrical appliances, health products, collectibles and other products.
Tvsn family shopping always provides the best products at home and abroad-not only retains the local brand products tailored for the domestic market trend, but also provides rare products in the market. This advantage of global purchasing competitiveness makes tvsn family shopping an innovative retailer with international standards in China.
In our own program studio, we are making original TV programs with novel and unique contents for new products every day, so that TV viewers can continuously receive our fresh products and programs.
Tvsn Home Shopping has experienced behind-the-scenes staff to ensure that every detail of the program can be maintained at a very high level. Our professional production team combines exquisite stage design and high-tech production equipment to complete a variety of shopping programs for everyone who watches tvsn family shopping TV shopping programs.
Tvsn family shopping is the leader in the field of TV shopping in China. We have covered most provinces and municipalities in China. Tvsn home shopping has been widely spread in China through satellite channels, cable TV, digital TV and wireless networks. More than 1 100 million families in China have been able to watch tvsn family shopping programs.
Tvsn family shopping will continue to expand the coverage of TV network to increase more potential TV viewers and expand business opportunities.
Tvsn family shopping always insists on providing perfect customer satisfaction service in every link of customer shopping experience. Provide high-quality products, friendly consultation and ordering services in a well-equipped telephone center.
The customer service staff of tvsn family shopping is on standby 24 hours a day, 365 days a year, ready to accept customer orders and answer customers' various questions. Tvsn's well-trained telephone service personnel and customer representatives devote themselves to building high-quality customer service in China.
In order to ensure that our high-quality goods can be delivered to customers quickly, tvsn family shopping adopts the concept of overall service, including careful coordination among purchasing, quality inspection and customer service departments. Tvsn Home Shopping is one of the few companies in China that promises to return goods after 14 days. Our commitment is based on confidence in products and services.
Through efficient ordering and distribution process and high-quality after-sales service, tvsn and Jiajia Shopping Customer Service Department have been committed to creating a good family shopping experience for our customers.
Delivery center:
All goods sold by tvsn family shopping are packaged and distributed by the logistics department of tvsn family shopping, which enables tvsn family shopping to directly control the whole distribution link, ensuring customers to obtain high-quality products in the shortest time, thus truly satisfying customers.
Transportation:
China Post Express Company (EMS) is a strategic partner of tvsn family shopping, providing warehousing, transportation and distribution services for tvsn family shopping. It only takes 7 working days (except in remote rural areas) from customer order confirmation, product sorting, packaging and delivery to delivery to customers. The whole process conforms to the standards and practices of American family shopping companies.
Payment:
Tvsn Home Shopping realized that the use of credit cards in China is still very limited, and customers need a quick way to shop. Tvsn Home Shopping is the first partner in China to cooperate with China Post Express Company to provide cash on delivery. Now, with the rapid development of the banking industry and the gradual popularization of credit cards, tvsn family shopping provides customers with the choice of credit card payment, and we accept your order at any time. Since 1997 was established in China, tvsn's mature cable and wireless TV networks have enabled more than 1 100 million families to watch tvsn's home shopping TV shopping programs.
On the tvsn home shopping website, customers can browse a large number of products that we constantly update and carefully select at any time, and shop at their convenience. Customers can watch tvsn family shopping programs online at any time, learn the detailed information of products, enjoy the promotion of our special website, and make online shopping and payment through the online trading platform (or directly contact our telephone service center for shopping by telephone).
The mail order catalogue of tvsn family shopping provides customers with a brand-new shopping experience. While presenting many fashionable and popular products to every customer, customers can just pick up the phone and shop at home without leaving home.
The direct selling of tvsn family shopping is the core of TV shopping companies. On the basis of detailed analysis of customers and their purchasing preferences, we directly present special offers to customers, so that customers can choose their favorite products more conveniently.