It is understood that the Ministry of Industry and Information Technology has three government service hotlines: 12300, 1232 1, 1238 1. Among them, 12300 is a special telephone for national telecom users to appeal; 1232 1 is the phone number for reporting bad networks and spam; 1238 1 mainly provides foreign government information services, and is responsible for accepting and handling public inquiries, suggestions and complaints about the relevant work of the Ministry of Industry and Information Technology.
According to the data of the Ministry of Industry and Information Technology, since the opening of 20 17 1238 1, a total of 387,000 calls and letters have been handled, with an average settlement time of 0.7 days, and the proportion of people who are evaluated as "satisfied" and "very satisfied" is 99.5%. 123865438+
During the three-in-one trial operation, 1238 1 can realize all business functions, and 12300, 1232 1 still retain the original external service functions. In the next step, the Ministry of Industry and Information Technology will seriously study and solve related problems in the trial operation process, increase the application of new Internet technologies, strengthen the analysis of big data of public opinion suggestions, further optimize and improve service capabilities, expand and improve service channels, and continuously improve the government service level of the Ministry of Industry and Information Technology.
According to reports, 1238 1 continuously optimizes and improves the "intelligence level" of intelligent voice response and intelligent online consultation, introduces big data platform and artificial intelligence technology, and adopts the "No.1" linkage+intelligent consultation mode to provide public enterprises with 7×24-hour services such as prior consultation, in-process inquiry and after-the-fact evaluation.