1. If you want to consult some information such as online ticket purchasing operation and train delay, you can directly dial "12306" and select the corresponding button according to the call prompt for manual customer service consultation.
2. If you want to inquire about the operation of a train, ask the customer service staff to help plan the route, or consult the customer service in a certain area (such as the customer service of Jinan Railway Bureau), you need to add the area code before dialing "12306".
3. It should be noted that dialing "12306" directly will automatically assign the nearest regional customer service hotline according to the origin of the mobile phone. If you dial the number of the origin of Guangzhou, you will be automatically connected to the Guangzhou Railway Customer Service Center. If you are consulting the local train, you don't need to add the area code. If you want to consult the train from Beijing to Changchun at this time, you can add the area code and call Beijing Railway Customer Service Center or Shenyang Railway Customer Service Center.
4. After you know the question you want to consult and the customer service in the corresponding area, you should find the corresponding area code. First, log on to the "12306" customer service center website, and there is "Railway Customer Service Center Phone" at the bottom left of the page. Click Open.
5. You can see the area code information of all railway customer service centers in China, and you can choose the corresponding number to dial as needed.
6. When dialing, directly enter "area code+12306", where the plus sign is only a symbol, and it is not required to be entered when dialing. There are no spaces or other symbols between the area code and 12306. After entering the number, you can connect to the customer service center in the corresponding area.
The above is about how to dial 12306 railway customer service manually.