Work summary of securities companies in 2022 1
During the 20__ years, I was mainly engaged in the technical support of the securities trading system, the debugging and online implementation of banking and securities products.
Main work achievements
1 and 20__ years, due to some objective reasons such as resignation, secondment, tight engineering tasks and personnel, I was responsible for most of the technical support work of Shenyang Gold Certificate, including the maintenance of counter system, peripheral system and bank certificate products; Debugging and installation of bank certificate products, telephone debugging and installation, etc. In May, after the company launched the remaining distribution products, due to the early installation in Shenyang, on the one hand, it needs to be deeply understood and refined as soon as possible to provide good technical support for market development; On the other hand, I classify all the problems encountered by customers in the use process in detail, which are errors in understanding and use, which are errors in procedures and which need to be improved, and summarize them into documents and send them to headquarters when necessary. In the specific use process, different customers have different needs, and corresponding program modifications should be made according to the needs. In short, in the case of shortage of personnel, we should try our best to make the service meticulous and in place, so that customers can feel that our technical services are not discounted.
2. The data of the counter system and the gold commission system of the business department of North Youhao Street were successfully merged into the business department of Huanhuo Road, and the data of the other two business departments were separated from the system of Youhao Street, which realized the smooth transition of the three business departments on the same day.
3. Completed the implementation of centralized trading projects in the same city in three business departments of Harbin United Securities. In the case of tight time and many problems, we got assistance from all sides and departments, and finally successfully completed the task.
4. Completed the debugging and online work of Tiantong Securities ICBC Yinzhengtong.
5. Complete the commissioning of bank-securities transfer of Taiyuan Street Everbright Bank.
6. It has become the debugging and online work of CITIC Bank's bank certificate program in Beifanhua Road.
7. Successfully completed the data merger between Jinchuanjiang Sales Department and Taiyuan Street Sales Department.
8. Successfully completed the data concentration of the sales departments of Nanwu and Nanbazhong Road.
9. Interface conversion and debugging of telephone banking middleware of Fushun Bank of Communications are in progress.
What I have achieved in my work in the past year is to improve my securities business, technical level, development ability and engineering project experience. I have made progress in the ability to analyze and solve problems and the experience of project implementation, and have a deep understanding of some new products, such as embedded and universal earnings allotment. I also have some basic understanding of other _ONE, mobile counter and open-end fund consignment system.
The main reasons for this achievement are:
1. Accumulate and summarize constantly in the work, never let go of any small problem, and find out the causes of the problems in depth.
2. The reason why the Bank-Securities project is progressing smoothly is because I did similar product debugging last year, and I have a detailed understanding of the business processes and working principles of Bank-Securities Transfer and Bank-Securities Connect, as well as the relationship between the front and back offices.
Work plan for 20__ years:
14, strive for more detailed and distinctive maintenance work.
15, through specific work practice, personal technical level has been greatly improved.
16, in the process of project implementation, strive for quality and quantity completion, and at the same time strengthen communication and coordination ability.
Suggestions on the next development of departments and companies
Department:
17, strengthen department maintenance and project management, strengthen management supervision, and finish what is started.
18, can form a system for engineering and overtime, and take a series of breaks.
19, the department can have a mobile phone on duty.
Company:
20. Provide more exercise opportunities for everyone.
2 1, I think the company should regularly assess employees at different levels, form a competitive mechanism, and appropriately adopt a reward and punishment system, so as to give full play to the enthusiasm of employees.
22. Organize more collective activities, so that everyone can have more communication opportunities, thus strengthening the collective team spirit.
Summary of the work of securities companies in 2022 II
Looking back on the past 20 years, I have been influenced by securities companies since February. Looking back on this year's work, I constantly strengthened my study, quickly changed my role, actively integrated into the company environment, and actively implemented all the work arranged by the leaders. Although there is still a big gap compared with veteran comrades in their work, they have improved their understanding of the securities industry, improved their operational level and enhanced their service awareness and risk awareness. The work of the past year is summarized as follows:
First, strengthen study and improve quality.
Since I entered the company, I have deeply realized that my knowledge level and comprehensive quality still have many shortcomings, especially I failed to pass the examination for securities practitioners. I must further strengthen my study and improve my comprehensive quality. I have never forgotten to study hard for a year. First, strengthen the study of political theory. Over the past six months, I have persisted in theoretical study with all employees of the company, learned about national policies, laws and regulations, and the spirit of relevant documents, and constantly improved and improved my theoretical literacy. Second, strengthen business learning. In addition to participating in the training organized by the company, I also used my spare time to learn books about the relevant business knowledge of the securities industry, recharge my knowledge in time, and improve my knowledge application ability. Third, strengthen self-cultivation learning. In daily life, I keep in mind the profound truth that "details determine success or failure". I always learn how to deal with people from leaders and colleagues, constantly improve my moral cultivation level, and strive to learn from details, start from details, start from small things, step by step, accumulate knowledge in dribs and drabs of work, improve my quality and do my job well.
Second, be proactive and work hard.
Since I joined the company, I have been actively learning and adapting. According to the arrangement of the company, I handled business and opened an account at the counter from July to June 5438+February, but I didn't get the securities qualification certificate until June 5438+065438+ 10 because I was busy or didn't study enough. The completion of the fund task is not ideal, and the funds for opening an account for several months are not in place. Up to now, 25 accounts have been opened, and the total assets of customers are 1.8 million. While the leader arranges other work, I also organize the company files with you, and put the daily business and new account opening materials in the account book and keep them in the files. Now I am doing counter assistance, copying, scanning and so on.
Third, face up to the problem and continue to work hard.
Through nearly a year's study, I have a deeper understanding of the securities business, and with the help of company leaders and colleagues, my business level and comprehensive quality have also been improved to a certain extent. At the same time, I also realize that I still have many shortcomings and problems:
First, strengthening study is not enough. I passed the securities qualification examination in June 1 1, which shows that my business study is not enough and needs to be strengthened.
Second, the business level is not enough. Since I entered the company not long ago, although my business level has improved, my capital task and account opening task are not satisfactory and need to be greatly improved.
In the future work, I will continue to strengthen my study, learn from books, leaders and colleagues, improve my overall quality, actively participate in the company's work, work hard, and strive to become an excellent securities practitioner as soon as possible.
Summary of the work of securities companies in 2022 3 pages
Looking back on the past 20 years, I have been influenced by securities companies since February. Looking back on this year's work, I constantly strengthened my study, quickly changed my role, actively integrated into the company environment, and actively implemented all the work arranged by the leaders. Although there is still a big gap compared with veteran comrades in their work, they have improved their understanding of the securities industry, improved their operational level and enhanced their service awareness and risk awareness. The work of the past year is summarized as follows:
First, strengthen study and improve quality.
Since I entered the company, I have deeply realized that my knowledge level and comprehensive quality still have many shortcomings, especially I failed to pass the examination for securities practitioners. I must further strengthen my study and improve my comprehensive quality. I have never forgotten to study hard for a year. First, strengthen the study of political theory. Over the past six months, I have persisted in theoretical study with all employees of the company, learned about national policies, laws and regulations and the spirit of relevant documents, and constantly improved and improved my theoretical literacy. Second, strengthen business learning. In addition to participating in the training organized by the company, I also used my spare time to learn books about the relevant business knowledge of the securities industry, recharge my knowledge in time, and improve my knowledge application ability. Third, strengthen self-cultivation learning. In daily life, I keep in mind the profound truth that "details determine success or failure". I always learn how to deal with people from leaders and colleagues, constantly improve my moral cultivation level, and strive to learn from details, start from details, start from small things, step by step, accumulate knowledge in dribs and drabs of work, improve my quality and do my job well.
Second, be proactive and work hard.
Since I joined the company, I have been actively learning and adapting. According to the arrangement of the company, I handled business and opened an account at the counter from July to June 5438+February, but I didn't get the securities qualification certificate until June 5438+065438+ 10 because I was busy or didn't study enough. The completion of the fund task is not ideal, and the funds for opening an account for several months are not in place. Up to now, 25 accounts have been opened, and the total assets of customers are 1.8 million. While the leader arranges other work, I also organize the company files with you, and put the daily business and new account opening materials in the account book and keep them in the files. Now I am doing counter assistance, copying, scanning and so on.
Third, face up to the problem and continue to work hard.
Through nearly a year's study, I have a deeper understanding of the securities business, and with the help of company leaders and colleagues, my business level and comprehensive quality have also been improved to a certain extent. At the same time, I also realize that I still have many shortcomings and problems:
First, strengthening study is not enough. I passed the securities qualification examination in June 1 1, which shows that my business study is not enough and needs to be strengthened.
Second, the business level is not enough. Since I entered the company not long ago, although my business level has improved, my capital task and account opening task are not satisfactory and need to be greatly improved.
In the future work, I will continue to strengthen my study, learn from books, leaders and colleagues, improve my overall quality, actively participate in the company's work, work hard, and strive to become an excellent securities practitioner as soon as possible.
Summary of the work of securities companies in 2022 4
Worked on October 30th, 20th _ _+65438/kloc-0, and it has been three months since then. During this period, the company leaders and colleagues gave me a lot of help in my work and life. In the initial stage of the company's customer service center, I learned a higher understanding of customer service center construction and customer service through my daily work, and actively communicated with leaders and colleagues in order to integrate into Dongxing Securities as soon as possible.
1. During the probation period, I am mainly responsible for completing the following tasks:
1. Because the customer service platform of the company's customer service center is in the development stage, I entered the company myself. First, I put forward the functional requirements of the customer service platform by using my previous work experience, and organized the staff of the headquarters customer service center and the division to test the customer service platform on February 22, 2000. At the same time, feedback the test results to the staff of Kim Jong Company in time, communicate with the staff of Kim Jong Company to discuss the functional improvement of the customer service platform, and complete the functional improvement proposal on June 5438+1October 50 and submit it to the staff of Kim Jong Company.
2. Be responsible for editing the quality inspection management measures of the company's customer service center, assisting in formulating the management measures of the company's customer service center and editing the standard terms of the company's customer service center, and improving the system construction of the company's customer service center.
3. Conduct spot checks and quality inspections on the traffic of the headquarters and the customer service center of the Division on a regular basis every month, summarize the problems existing in the traffic and send them to relevant staff, communicate with them on the quality inspection issues, and submit the monthly quality inspection report of the customer service center at the same time, so as to improve the service level of the customer service center through this work.
4. Since the agent system of the customer service platform of the customer service center was launched on June 20 _ _+ 10, we began to answer customers, so as to promote the study of business knowledge and improve our customer service awareness.
5. Organize the morning meeting of the customer service center staff every day, and learn the market information at that time, daily difficult business knowledge and new business knowledge, as well as the company's recent work tasks and priorities through the morning meeting.
6. According to the customer service center workflow, standard language and related work, train the relevant staff of Beijing Sales Department, understand the customer service center workflow through training, and improve service awareness.
7. After the seating system of the customer service platform of the headquarters and the business department is online, the business department will be guided to complete the return visit of new customers through the seating system, and the problem of outbound personnel of the business department will be solved in time.
8. According to the requirements of the company's leaders, in order to strengthen the business communication between various departments of the company, the difficult business of the day is collected and sorted out after the market closes every day, and the difficult business is summarized and sent to the leaders of the brokerage business department at headquarters and the customer service supervisors of each business department every week.
Second, through the completion of the above tasks, I found that I still need to improve in many aspects:
1, strengthen the study of business knowledge. Through the process of constantly answering customers, I find that I still need to strengthen the study of many business knowledge of the company, so as to improve the service level to customers.
2. Strengthen team communication and cooperation. After joining a new group, you must communicate with leaders and colleagues in the construction stage of the company's customer service center to ensure the development and completion of all the work. In particular, according to the development goal of the company's customer service center, actively strengthen communication with the customer service supervisors of various business departments.
3. For the construction stage of the company's customer service center, we should use our previous work experience and knowledge of the operation and management of the customer service center to strengthen our innovation ability and find a road suitable for the construction of the company's customer service center.
After officially becoming a member of Dongxing Securities, I made serious improvements according to the shortcomings found during the probation period, and actively completed the tasks assigned by the company leaders, making my own efforts for the construction of the company's customer service center. Complete the online work of the agent system of the customer service platform in the headquarters and the customer service centers of all business departments on schedule, and seriously assist the online work of the customer service centers of all business departments of the company, and at the same time seriously assist the construction of the customer service center system of the company, strengthen the team building management of the customer service center you are responsible for in the future, and actively cooperate with leaders and colleagues to carry out various tasks.
Summary of the work of securities companies in 2022 5 pages
First, mainly finish the work.
(1) Daily real-time monitoring
1. Abnormal trading monitoring includes: big orders pulling daily limit, buying high and selling low, reversing the same business department, pulling up the market at the end of the day, buying stocks with risk warning signs, etc. For the participation of key monitoring accounts, the business department prompts customers to participate in operational risks.
2. The monitoring of new share transactions includes: the two exchanges modify the regulatory requirements, set specific thresholds according to the requirements, and conduct real-time monitoring of new shares. Within/0/0 days after the listing of new shares, real-time monitoring will be carried out for large-value shares such as closing trading, opening call auction, continuous bidding declaration and cumulative subscription. For the early warning account, the business department is required to remind customers to participate in the speculation of new risks.
3. Monitor whether employees (including brokers) hold stocks.
4. Real-time monitoring of employees' computers and mobile phones: This year, 392 monitoring cases involved 44 business departments, and a total of 169 abnormal feedback forms and 22 compliance accountability notices were issued.
5. According to the daily monitoring, prepare 225 monitoring logs of brokerage business.
6. Abnormal trading monitoring of Hong Kong Stock Connect: Since the opening of 165438+ 10 in June, the trading volume has been inactive, and our department mainly monitors account overdrafts and new accounts of less than 500,000 yuan.
7. Strengthen the monitoring of the compliance exhibition industry of the employees of the Division. This year, accounts with high commission, the same address and the same account manager were screened from June 5438 to August, and 42/kloc-0 transactions were screened out, involving 275 accounts and 146 employees in 3/kloc-0 business departments, and relevant business departments were required to pay a return visit to customers and give feedback.
8. Margin trading, etc.
(2) Work every month
1. Prepare the monthly monitoring report of brokerage business on a regular basis and send it to the general managers of all business departments and headquarters departments.
2. Entrust all the same mobile phones every month, manually screen out the account of the same account manager, and pay a return visit to customers. In June-165438+1October, the general manager paid a return visit to 59 mobile phones and informed the sales department of the return visit. After the implementation of the sales department, a written statement was made, and the general manager signed it and sent it back to our department for retention. A return visit, three phone calls from suspected employee agents, asking the business department to rectify after implementing the employees.
(3) Other work
1. Cooperate with Shanghai and Shenzhen Stock Exchanges to help monitor and supervise key accounts, and focus on tracking and monitoring accounts to prevent stock speculation.
2. Do a good job of sorting out the risk control files. At the beginning of the year, the risk monitoring log, abnormal situation feedback form and compliance accountability notice of the previous year will be bound and filed, and the electronic version will be burned for filing to ensure the integrity of risk control work.
3. Part-time work in the department office and the seventh party branch.
Mainly do a good job in the transfer station of information exchange between superiors and subordinates, timely convey the instructions issued by the company, do not let the work arranged by the leaders be delayed in their own hands, cultivate service awareness, and do a good job for every colleague in the department.
Actively participate in the work assigned by the company, make contributions to the company on behalf of the department and the Seventh Party Branch, and learn from party member.
Second, the work plan
The monitoring of brokerage business is mainly aimed at monitoring the abnormal transactions of customers and the compliance exhibition of employees. This year, according to business needs, monitoring items (employees' mobile phones, same MAC addresses, etc. ) gradually increased, strengthening the monitoring of employee compliance. At the end of this year, the stock market was extremely hot, and the number of accounts opened soared. In order to prevent employees from violating the regulations in order to open accounts, the information technology department is required to support and monitor the number of accounts opened by employees. As the backstage support department of the company, with the continuous innovation of the company's business, I personally will seriously study the new business, keep up with the pace of the company's development, and strive to do a good job in risk monitoring of new business development and do a better job in monitoring.
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