1. When the user's card is lost, he can report the loss to the business hall directly under Chongqing Tongka Company with his ID card.
2. Four working days after the loss is reported, you can go back to the handling point to apply for a new card (you must pay the service compensation for the new card).
3. If the user holds the original voucher when handling the card, after four working days, the user can choose not to apply for a new card to return the balance.
If you have any other questions, please contact the official telephone number of Chongqing Yiju Tongtong Card at 9510511for a more comprehensive answer.