Professional quality improvement training content:
The first part, the work attitude of employees' professionalism.
1, look at the problem from the customer's point of view
2. Be patient with your customers.
3. treat your career as a career.
4. Take full responsibility for your words and deeds.
5. Have the highest professional standards.
6. Everything should be performance-oriented
7. Work for self-worth
8. Actively respond to difficulties in work.
9. Be grateful and accept all the work.
The second part, the work ethics of employee's professionalism.
1, treat the profession with the spirit of honesty.
2, honest and self-disciplined, impartial.
3. Strictly abide by professional norms and company system.
Never reveal company secrets.
5. Always be loyal to your company
6. The interests of the company are above everything else.
7. Maintain the company brand with all one's strength
8. Overcome selfishness and establish a sense of saving.
9. Cultivate professional virtues and shape personality charm.
The third part, the work skills of employees' professionalism.
1, clear career goals.
2. Apply what you have learned and turn knowledge into professional ability.
3. Simplify complicated work.
4. Do things right the first time.
5. Strengthen communication and use the right words.
6. Pay attention to every detail in your career.
7. Give customers more valuable advice.
8. Be good at learning and adapt to change
9. Break through professional thinking and be brave in innovation.
The fourth part, the team consciousness of employee's professionalism.
1, team is the premise of personal career success.
2. Individuals are stronger because of the team.
3. In the face of problems, learn to leverage and learn to cooperate.
Helping others is helping yourself.
5, know how to share, don't monopolize the team results.
6. Cooperate with team members with different personalities.
7. Enhance team awareness by identifying advantages.
8. Take care of the overall situation and play a supporting role
The fifth part, the work image of employees' professionalism.
1, employee image represents company image.
2. Clothing etiquette of employees' professionalism
3. Physical etiquette of employee professionalism
4. Work etiquette of employees' professionalism
5. Banquet etiquette of employees' professionalism
6. Telephone etiquette of employees' professionalism
The second day course content:
The first part, keep in mind the four survival bottom lines.
First, speak with performance and be a "chicken that can lay eggs"
1. Prove value with performance
2, the workplace does not look at hard work, only look at credit.
3. Tools should be intelligent when setting goals.
Second, be a "chicken that can lay eggs", not a "soldier who doesn't pull horses"
1, don't just do what the leader tells you to do, do what needs to be done.
2. Think more and take a step.
3. Think from the standpoint of leadership.
4. Cows, Bulls and Taurus
Third, meet customers and exceed customer expectations.
1, customer oriented
The customer is the person who pays our salary.
Everything is to serve customers.
4. Exceed customer expectations
Fourth, character comes first, and victory depends on virtue.
1, integrity
2. A small victory depends on wisdom, and a big victory depends on virtue.
3. Loyalty is the first competitive power.
Loyalty determines income, status and power.
Step 5 be grateful
The second part, abide by the four laws of the workplace.
First, abide by the system norms.
1, do not commit the "taboo" of employees' professionalism.
2. Observation time
Don't do personal things at work
Step 4 keep a secret
Second, abide by the rules of interpersonal communication
1, learn to talk to people.
Step 2 respect others
Step 3 understand others
Never underestimate the value of anyone.
5. Accept others for who they are.
Step 6 take the initiative to help others
7. Ask others for advice or help.
8. Don't be a gossip.
9. Face your competitors calmly and don't be a thorn in others' side.
Third, obey-do as you are told, without any excuses.
1, obedience is unconditional immediate action.
2. There is no excuse.
Four. Responsibility-commitment and performance
1, serious and responsible.
2, the sense of responsibility is concerned about the results.
3. bravely admit "I have a responsibility"
The promise will be fulfilled.
How do tools say "no" to unreasonable demands?
The third part, cultivate six professional attitudes.
First, dedication-loyalty to one's profession.
1, prove character with loyalty and dedication.
2, complete the task, perform their duties, stick to the promise, take responsibility.
Second, only by continuing to pay, diligence will be rewarded.
1, active efforts, spontaneous.
2. Establish a positive attitude ... >>
Question 2: What does the major include? Profession is a big concept, and professionalism is the first, but apart from professionalism, professionalism and morality are essential, and professionalism is reflected in the workplace; What is reflected in life is personal quality or moral cultivation. Professional accomplishment is a code of conduct that human beings need to abide by in social activities. The sum of individual behavior constitutes one's own professional accomplishment, which is connotation, while individual behavior is external. Therefore, professionalism is a key factor in the success or failure of a person's career. Professional quality is quantified as "professional business". English professional quotient is abbreviated as CQ. It can also be said that success or failure in life depends on professional business. Generally speaking, professionalism includes the following four aspects: (1) professional ethics (2) professional ideology (3) professional behavior habits (4) professional skills.
Question 3: What are the contents of professional quality? To put it simply, professional quality is a comprehensive manifestation of workers' ability to understand and adapt to social occupation, which is mainly manifested in professional interest, professional ability, professional personality and professional situation. There are many factors that affect and restrict professional quality, including: education level, practical experience, social environment, work experience and some basic conditions (such as physical condition, etc.). Generally speaking, whether a worker can get a job smoothly and succeed depends largely on his professional quality. The higher the professional quality, the greater his chances of success.
Have professional quality
First, the concept of professional quality
1, what is professional quality?
It refers to the basic quality that employees form and develop through education and training, professional practice and self-cultivation on the basis of certain physiological and psychological conditions, and plays a decisive role in professional activities, which is internal and relatively stable. Because occupation is the root of the meaning and value of life, career is not only the main part of life, but also the most valuable part. Therefore, professional quality is the main body and core of quality, which includes various types of quality, but each has its own emphasis.
Professional quality
1 is obtained through study and practical training.
2. It is an important factor that determines the success or failure of the workplace.
3. You can change your life
2. Classification of professional qualities
A. physical quality.
Refers to physical and health (mainly physical) qualities.
B. psychological quality.
It refers to the quality of cognition, perception, memory, imagination, emotion, will, attitude, personality characteristics (interest, ability, temperament, personality, habits) and so on.
C. political quality.
Refers to the quality of political stance, political views, political beliefs and beliefs.
D. ideological quality.
It refers to the quality of ideological understanding, ideological consciousness, thinking method and values.
E. moral quality.
Refers to the quality of moral understanding, moral emotion, moral will, moral behavior, moral cultivation and organizational discipline.
F. scientific, technological and cultural qualities.
Refers to the quality of scientific knowledge, technical knowledge, cultural knowledge and cultural literacy.
G. aesthetic quality.
Refers to the qualities of aesthetic feeling, aesthetic consciousness, aesthetic appreciation, aesthetic taste and aesthetic ability.
H. professional quality.
Refers to professional knowledge, professional theory, professional skills, necessary organizational and management capabilities, etc.
First, social interaction and adaptability.
Mainly language expression ability, social activity ability, social adaptability and so on.
J. Quality of learning and innovation.
Mainly learning ability, information ability, innovative consciousness, innovative spirit, innovative ability, entrepreneurial awareness and entrepreneurial ability.
Emphasize the quality of psychology, ideology, morality, science and technology culture, specialty, social adaptation, learning and innovation.
Question 4: What does the major include? Many aspects, such as clothes and manners.
Question 5: What aspects does quality include? The connotation of personal quality is very extensive, including many aspects, including learning ability, summing-up ability, knowledge and experience, enterprising spirit, social ability, sense of responsibility, self-control, achievement motivation, flexibility, creative potential, management potential, work attitude, integrity level and so on. The key is to give full play to one's own specialties according to one's own characteristics, and at the same time, to have real talents and solid basic skills. Strong professional skills, self-motivated, studious and professional ethics; Sincerity, dedication and punctuality; Have a sense of teamwork, good communication skills and affinity; Good at learning, proactive attitude and ability to solve difficulties; Good organizational skills and coordination and management skills.
Question 6: What does political literacy include? A: The content of ideological and political cultivation mainly includes improving political consciousness and strengthening professional ethics. Specifically, news commentators must establish a correct world outlook, outlook on life and values, put a firm and correct political direction in the first place, and adhere to the direction of serving the people and socialism; Firmly establishing the idea of serving the people wholeheartedly is the center of socialist moral construction and the concentrated embodiment of socialist morality, and at the same time, we must adhere to the correct direction of public opinion; Abide by the Constitution, laws and disciplines; Maintain the authenticity of news; Give play to the spirit of unity and cooperation.
Question 7: What are the abilities and qualities? () In today's era of science and technology, people of any occupation should have the following five basic abilities and three basic qualities.
Five abilities: 1. The ability to use and control various resources reasonably. Time-choose meaningful behavior, allocate time reasonably, plan and master work progress; Funds-make a budget and make necessary adjustments at any time; Equipment-purchase, storage, distribution and use of all kinds of equipment; Manpower-allocate work reasonably and evaluate work performance.
2. The ability to deal with interpersonal relationships. Be able to work as a member of the collective; Teach new technology to others; Sincerely serve customers and satisfy them; Persevere in convincing people by reasoning and actively make suggestions; Adjust interests for compromise; Can be different from people from different backgrounds.
3. Ability to obtain and use information. Obtain information, evaluate, analyze and disseminate information, and use computers to process information.
4. Comprehensive and systematic analytical ability. Understand social systems and technical systems, identify trends, and put forward suggestions for modifying existing systems or designing new systems.
5. Ability to use special technology. Select the applicable technology and equipment, and understand and master the means and procedures for operating the equipment; Maintain equipment and deal with various problems, including computer equipment and related technologies.
Three qualities: 1. Basic skills. Reading ability-able to collect and understand written documents; Writing ability-write a written report correctly. Description. Listening ability-correctly understand spoken information and hints; Oral expression ability-expressing ideas systematically; Mathematical operation ability-the basic mathematical operation to solve practical problems.
2. thinking ability. Creative thinking, can have new ideas; Consider all factors and make the best decision; Find problems and solve them; Thinking analysis according to symbols and images; Learn and master new technologies; Analyze the laws of things and use them to solve problems.
3. Personal qualities. Responsible and enterprising; Self-esteem and self-confidence; Have a sense of social responsibility and collective responsibility; Self-discipline, can correctly evaluate themselves, have self-control; Integrity, honesty, abide by the social moral code of conduct.
Question 8: What is professionalism? What are its characteristics? What does it include? Professional quality is a comprehensive embodiment of workers' ability to understand and adapt to social occupation, which is mainly manifested in professional interest, professional ability, professional personality and professional situation. There are many factors that affect and restrict professional quality, including: education level, practical experience, social environment, work experience and some basic conditions (such as physical condition, etc.). ).
Generally speaking, professional quality has the following main characteristics.
occupation
Different occupations have different professional qualities. The quality requirements for construction workers and nurses are different; The quality requirements for business service personnel are different from those for teachers. Li Suli's professional quality has always been linked with her being an excellent conductor, as she herself said: "If I can take the 10-meter carriage and the 3-foot ticket counter as posts serving the people and really make contributions to society, I can integrate people's true feelings into my service and add a beauty to society. Even if it is a little annoying sometimes, as long as you see the passengers on the bus, you will not be annoyed. "
stability
A person's professional quality is formed in long-term practice. Once formed, it produces relative stability. For example, after three years and five years of teaching career, a teacher has gradually formed a series of teachers' professional qualities, such as how to prepare lessons, how to give lectures, how to love his students, how to be a teacher and so on, so he has always maintained relative stability.
Of course, with his continuous study, work and environmental influence, this quality can be continuously improved.
internal
In the long-term professional activities, professional practitioners feel what is right and what is wrong through their own study, understanding and personal experience. In this way, the psychological quality of conscious internalization, accumulation and sublimation is the immanence of professional quality. We often say, "Leave this matter to Master Xiao Zhang. I am sure, please rest assured. " People trust him because of his good inner qualities.
complete
The professional quality of an employee is related to his overall quality. When we say that Comrade XXX has a good professional quality, we mean not only his ideological and political quality and professional ethics, but also his scientific and cultural quality, professional skills and even his physical and psychological quality. Although an employee's ideological and moral quality is good, his scientific and cultural quality and professional skills are poor. It cannot be said that this person's overall quality is good. On the contrary, an employee's scientific and cultural quality and professional skills are good, but his ideological and moral quality is poor. Similarly, it cannot be said that the overall quality of this person is good. Therefore, a very important feature of professional quality is honesty.
expansibility
A person's quality is gradually formed through education, his own social practice and social influence, which is relative and stable. However, with the constant requirements of social development, people always improve their own quality in order to better adapt, meet and promote the needs of social development. Therefore, quality is developmental.
Question 9: What is professional quality and what does it include? Professional quality is a comprehensive embodiment of workers' ability to understand and adapt to social occupation, which is mainly manifested in professional interest, professional ability, professional personality and professional situation. There are many factors that affect and restrict professional quality, including: education level, practical experience, social environment, work experience and some basic conditions (such as physical condition, etc.). ).
Question 10: What are the professional qualities of teachers? (1) Educational ideological accomplishment. Good educational ideological accomplishment is the core content of teachers' professional accomplishment. (2) professional ethics. Teachers' professional ethics is the code of conduct and norms that teachers should follow in their educational work. It is the main component of teachers' moral structure and plays an important role in regulating the moral quality of all teachers. (3) Knowledge literacy. The main task of teachers is to impart scientific and cultural knowledge to students and promote the all-round development of students' personality. Therefore, having profound and reasonable knowledge is an important condition for teachers to do their job well. (4) ability literacy. A certain ability literacy is necessary to carry out and complete a certain work, and the ability literacy of teachers is an important guarantee to carry out educational activities and complete educational tasks. (5) Physical and mental literacy. Teachers' work is a kind of heavy mental work full of high creativity, and also a kind of manual work with certain intensity, so teachers must have good physical and mental quality as a guarantee. Good physical and mental quality is the basis of teachers' professional quality and plays a very important role in teachers' career. It can make teachers keep high spirits and relaxed and happy mood in their work and life, thus improving work efficiency and ensuring the quality of education.