Insider 1: When kazuo inamori took office, he did not make drastic reforms, but first put forward the reasons for saving JAL: JAL bankruptcy will cause great losses to Japan; The interests of 50,000 JAL employees must be protected; Avoid ANA monopoly and cause losses to consumers. He saved JAL not for himself, but for the country, JAL employees and consumers, and they also supported him.
Insider 2: kazuo inamori found the main reason of JAL's decline: JAL people are lax and disunited. JAL's service has always been praised by the outside world, but it has always been superficial and stylized, belonging to "rude hospitality"; Employees fight their own battles, do things according to their own ideas, and cannot form a joint force; The management is very bureaucratic and lacks crisis awareness.
Insider 3: kazuo inamori saved JAL with the business philosophy of respecting heaven and loving people.
Insider 4: Improve service quality!
How on earth did he do it?
First of all, he expounded his business philosophy. The key to realizing the new plan lies in single-mindedness and perseverance. So he must concentrate his lofty thoughts and strong wishes and stick to it. He made this passage into a slogan, hung it in all the offices of JAL and published it on the front page of the company newspaper.
Then a cadre study meeting will be held to educate the main leaders at all levels and tell them how to manage amoeba.
First, he educates people, unifies thoughts, and instills the idea of respecting heaven and loving people. His love for heaven is to work as an entrepreneur. All transactions are because of love. One thing is done thoroughly, which is what he instilled in him. This is the first step, first arrest the cadres.
Kazuo inamori also holds a general meeting once a month to preach his ideas to employees: advocating respecting heaven and loving people, loving his work and life, and claiming that the meaning of life lies in overcoming difficulties and improving himself. Combined with the reality of JAL, he asked everyone to work enthusiastically and think of customers from the heart, not just to abide by the work rules.
At first, some people in JAL didn't want to listen to what they said, what they said from their hearts, and what they did enthusiastically. I don't think it's necessary! But kazuo inamori can't stand the monthly meeting. He talked and talked for a long time. Later, everyone cheered and even their eyes changed. Leaders' sense of responsibility began to be established, resulting in a strong sense of unity. This is how kazuo inamori bathed and changed JAL employees with his philosophy of respecting heaven and loving people.
Kazuo inamori said: A person's mentality has changed, and so has his concept. Of course, he can glow with great fighting power!
Kazuo inamori attaches great importance to encouraging employees. In order to help JAL people rebuild their confidence, they spent a lot of time. First of all, in Shengheshu, he printed 550,000 cards of JAL support group, claiming that members of Shengheshu, as well as their families, friends and employees, chose to take JAL, and gave cards with encouraging words to JAL employees at the airport; Rice also visited the airport, talked directly with the staff and asked the front-line staff to express their sincere thanks to the passengers.
Kazuo inamori always flies economy class in JAL. Is to share weal and woe with employees, and he doesn't get a penny. These efforts are aimed at changing the evaluation of passengers and the mood of JAL employees. This powerful spirit is the most important thing to bring JAL back to life.
Improve service quality:
For passengers who can still choose to take JAL, the staff decided to bow in front of the passengers when the flight attendants delivered a welcome speech, so as to improve the efficiency of food delivery and water supply, observe and meet customer needs, and express their guilt and gratitude.
Kazuo inamori is also committed to improving punctuality, making all preparations before taking off, with minutes or even seconds as the calculation unit. Today, JAL ranks first in the world in punctuality. If forced to postpone the takeoff, JAL will not hesitate to increase fuel and speed up the flight in order to land on time. On the surface, it has lost some profits, but it is very popular with customers, so it is offline, word of mouth and customer base.
To sum up, kazuo inamori did three things: 1. Successfully introduced the operation mechanism of amoeba team. 2. He successfully instilled his philosophical thoughts, and completely inspired the work enthusiasm of 50,000 employees of JAL. 3. Cut off some business routes with serious losses and a group of employees who can't adapt to development. He made this. Let's think about it. Kazuo inamori, once again, is a natural treasure. Can one person alone change the bankruptcy situation? No, his great skill lies in integrating 50 thousand people to work hard for a goal and inspiring 50 thousand people to serve customers sincerely.
If a person says sorry, these passengers can hear 50 thousand sorry sentences; Once a person smiles, passengers can see 50 thousand smiling faces. So he gives a complete glow to people's spiritual thoughts.
This is the Tao, a typical Tao, respecting heaven and loving people, and the god of management really deserves its reputation.