Summary of the work of the tourism company (1) Under the guidance of the Municipal Tourism Bureau, our bureau unified its thinking, worked hard, pioneered and innovated, successfully completed all the tasks and objectives set at the beginning of the year, realized the city's tourism development target plan, and continued to maintain a good momentum of accelerated development of the tourism economy. The main work this year is summarized as follows:
Travel company's annual work summary, leaders and all staff comrades:
Tomorrow is New Year's Day in XX. After New Year's Day, the traditional festival of China people-Spring Festival will be ushered in. On the eve of two festivals, the company held a general meeting of all employees, gathered together to bid farewell to the old and welcome the new, and celebrate the festival together. First of all, on behalf of the company's board of directors, I wish all the leaders and all the employees who came to participate in the celebration a happy New Year, a happy New Year and a happy family.
Looking back on the company's annual work in the next xx years, to sum up, under the correct leadership of the board of directors, all employees are United and strive for a more prosperous and fruitful XX tourism. The economic, social and environmental benefits have improved in an all-round way, showing a thriving scene, which is encouraging. In XX years, the scenic spot * * * received X tourists from home and abroad, and the company's annual operating income and realized profits and taxes increased significantly compared with XX years, making due contributions to local social and economic development and financial income increase.
First of all, innovative thinking bears fruit.
In xx years, the board of directors of the company was guided by innovative ideas and aimed at the development of scenic spots. XX began to gradually change from a simple sightseeing spot to a holiday spot, opening up new tourist routes, and new products and projects were in full swing. Further strengthen the infrastructure construction of scenic spots, improve the overall service level and enhance the comprehensive competitiveness of scenic spots. The projects under construction in xx include: Lotus Resort Hotel, XX Fairy Hall with a square meter of 10000, the third towing cableway across Hantaichuan and the tourist special line connecting the scenic spots with the upper and lower four-lane expressways. Accumulated investment and construction funds xx.
Second, the cultural industry is in the ascendant and cultural activities are rich and colorful.
Xx scenic spot was rated as 5a-level scenic spot by the National Tourism Administration in XX, and approved as a national cultural industry base by the Ministry of Culture. Inspired by the spirit of the Third Plenary Session of the 18th CPC Central Committee, the cultural activities and industries in the scenic spots are flourishing.
During the period of 1, 1 month 1 to 5, July 10 to 15, our company cooperated with China Photographer magazine to hold two XX international photography weeks. Each event attracted hundreds of Chinese and foreign photographers to participate actively. In the future, International Photography Week will continue to be held. After several years of efforts, this cultural activity will become the brand of xx tourism culture and go global.
2. With the development of cultural industry, the scenic spots in XX have also developed rapidly and achieved good results. The Desert Art Palace was put into use as a cultural and artistic palace in the scenic spot. In XX years, the traditional play "Erdos Wedding" was staged many times in the scenic spot, receiving nearly X million visitors.
Third, strengthen the construction of staff, improve employees' wages and benefits, and enhance enterprise cohesion.
In order to adapt to the great situation of the vigorous development of xx tourism, the board of directors of the company attached great importance to the construction of the staff and adopted a series of positive measures.
1. Due to the increase of scenic service projects and the expansion of activities, enterprises have a greater demand for the number of employees and provide more jobs for the society. In XX, the company added more than X employees. Among them, more than X college graduates were recruited, and more than X people were recruited from Xing 'an League. After training and exercise, some employees have stepped onto the leadership positions of department heads in the company.
2. In 2.XX years, according to the growth of its own economic strength, the company greatly improved the wages and benefits of its employees, with an average increase of X yuan per person per month. To this end, the company increases the salary of employees by X million yuan every year, and the company invests X million yuan for employee rewards, benefits, payment of medical insurance, and organizing employees to travel abroad. The development achievements of the company are gathered in every employee, which greatly stimulates the enthusiasm of employees and enhances the cohesion of the enterprise.
3. Strengthen the quality training of employees and improve their service awareness and business skills. The company uses various forms to train employees in ideological and moral, cultural knowledge and other aspects to improve employees' public morality awareness and professional ethics. In XX years, the company established a library, reading room, gym and table tennis room for employees, and purchased thousands of excellent books, which enriched employees' spare time and ensured their physical and mental health.
4. During the whole year of working in XX, many advanced collectives and outstanding individuals with outstanding achievements emerged in various departments of the company. Today, X advanced collectives and X advanced individuals will be commended and rewarded. They studied hard and worked hard for the development of the company's career, and made extraordinary contributions in ordinary posts. They are role models and models for everyone to learn.
Fourth, be modest and prudent, guard against arrogance and rashness, and keep forging ahead.
We still firmly remember that the company's future development goal is to build xx scenic spot into a natural eco-tourism area with green environmental protection, energy saving and low carbon through the concerted efforts of all employees in Qi Xin, and realize the transformation from a sightseeing scenic spot to a leisure and holiday scenic spot, and become the first choice for domestic and foreign tourists. To this end, the overall deployment of the company's work in XX has the following aspects:
1, continue to increase management and investment, and strive to complete the completion and use of major infrastructure and service projects as soon as possible.
2. Implement the spirit of the Third Plenary Session of the 18th CPC Central Committee and accelerate the construction of cultural industries in scenic spots. Accelerate the pace of cultural industry development and strive to make it a new economic growth point in scenic spots.
3, to further strengthen the construction of staff, do a good job in XX years of staff recruitment. It is necessary to recruit employees widely from the society, focusing on recruiting college graduates and local migrant workers.
4. In the new year, the company should strengthen its leadership in the creation of 5a-level scenic spots, achieve a sound organizational structure and sound rules and regulations, and take 5a construction as a long-term and normal work.
5. Continue to strengthen the internal management of enterprises, improve the living environment of employees, raise the level of wages and benefits, and build the company into an enterprise envied by everyone in society. Through our own unremitting efforts, the company's economic benefits will get better and better. According to the growth of enterprise's economic strength, the company will continuously improve the living environment of employees, improve the living welfare and salary level of each employee, increase the training of employees and create a good development environment for employees.
Summary of the Work of Tourism Company (II) In 20xx, under the correct leadership of Chairman Zhu xx, the company worked hard and successfully completed various task indicators. The work of 20xx Meihe Travel Agency Co., Ltd. is summarized as follows:
I. Completion of task indicators
In 20xx, the number of visitors organized by our society reached 33,866, an increase of 39.2% over the previous year. This year's operating income is 3.729 million yuan, 2.75% higher than 20 1 1; The annual profit was 36,000 yuan, an increase of 36.9% over 20xx. This year, the company strictly implemented the financial plan issued by General Manager Zhu at the beginning of the year, and the measures to reduce expenditure were effective and the effect was remarkable. Under the unified deployment of General Manager Zhu, the activity of "Practicing Scientific Outlook on Development" was successfully completed, and the creation of four-star travel agencies continued. To achieve no accidents of production safety responsibility throughout the year, the company's political unity, ideological stability, completed the tasks assigned by leaders at all levels. In 20xx, the company successfully passed the examination and won the honorary title of "Consumer Trustworthy Unit".
Second, the main practices and experiences
(A) closely around the "one goal", all staff dedicated.
Since the beginning of this year, faced with the international and domestic economic weakness, the convening of the 18th National Congress of the Communist Party of China and the frequent occurrence of tourism safety accidents, we have made constant changes, strengthened our confidence and faced difficulties, and achieved the goal of increasing the number of tourist reception groups and business income throughout the year. We adhere to Scientific Outlook on Development, strengthen internal management, optimize the tourism environment, grasp the market trend, vigorously promote sales, and strive to improve the management level and brand awareness of our agency. In order to achieve this goal, the staff of the sales department, tour guide department and planning and dispatching department have made greater efforts than in previous years. Due to the increase in the number of delegation members this year, the employees of the company are fighting in the front line of work, often overworked in the peak season of March and April, and they have to face mental pressure from all walks of life. However, everyone has always focused on the overall situation, resisted pressure, adhered to principles, and ensured the maximization of economic benefits; The work of the finance department is also extremely heavy. They are responsible for normal financial work, but also undertake a lot of work such as paying taxes and collecting tickets. However, they overcame difficulties, adhered to their posts with high standards, strict requirements, high quality and no mistakes, and completed their jobs; Because the development company is export-oriented,
The coverage is wide and the staff are extremely hard, but everyone has no complaints, actively solves problems for the company and successfully completes their respective tasks. In short, the successful completion of this year's income target depends on the hard work of every employee and the contribution of everyone.
(b) Earnestly study the spirit of the 18th CPC National Congress and improve the company's political literacy.
1. Be consistent with the decision of the leader in thought and action. Grasp team building, form a joint effort, strengthen team unity as the starting point, strictly abide by the management workflow, adhere to the principle of democratic centralism, base on the overall situation, be diligent in communication, and work together with Qi Xin to ensure the high efficiency of leadership work; According to the unified arrangement of the superior competent department, the content of "practicing Scientific Outlook on Development" was well completed by careful organization and solid progress, which inspired the company to work together with Qi Xin to strive for first-class work enthusiasm; By studying the spirit of the 18th National Congress of the Communist Party of China, doing relevant propaganda, taking the lead in setting an example, and adhering to the democratic life meeting system, employees' overall awareness and political quality have been improved, ensuring the smooth decision-making and unity and stability of leaders.
2. Management should be consistent with the annual target. According to the spirit of general manager Zhu's work meeting at the beginning of the year, the 20 12 management plan was formulated and the company meeting was held in due course. All employees have a clear division of labor, and the responsibility is implemented to people. * * * Qi Xin works together to achieve management goals; Respond to General Manager Zhu's call for increasing revenue and reducing expenditure, establish the idea of "living a tight life" and control all expenditures within the planned scope;
(3) Strive to realize the "three combinations" and carry out all work in an orderly manner.
1. Staff training is combined with internal management. With the gradual improvement and maturity of the company's employee training system, on the basis of adhering to the routine quality assessment, we put employees' self-learning, work style and discipline, work effectiveness, service awareness, income increase and expenditure reduction into the assessment category, highlight the details and humanization of management, assess step by step, strictly reward and punish, and use mechanisms to urge employees to constantly learn, control and improve themselves. Through the implementation of training and assessment, good results have been achieved: first, the professional ability, service level and etiquette level of employees have been improved; Second, employees' awareness of obeying the rules and laws has been strengthened; Third, it has activated the management's innovation motivation and work enthusiasm, and improved the backbone's independent thinking ability and independent management ability, thus effectively improving the company's comprehensive management level.
2. The combination of government-led and independent marketing. Through policy analysis and tourism market research, this year we have formulated a marketing strategy that combines government-led and independent marketing, which is comprehensive, focused, flexible and effective. For example, at the end of this year, we organized a "Hong Kong and Macao Tour" special train. Practice has proved that the combination of government-led and independent marketing not only achieves the goal of getting twice the result with half the effort, but also improves the effectiveness and pertinence of publicity activities.
3. The combination of soft environment construction and hardware construction. In order to speed up the upgrade of our agency, we adhere to the principle of paying equal attention to software and hardware construction, on the one hand, we pay attention to tourism service management, on the other hand, we pay attention to enterprise environment construction. Through training and other means, we can strengthen the comprehensive quality of tour guides, improve the level of tour guides, realize the humanization, standardization and detail of services, and then improve the overall taste of travel agencies. In addition, the company also purchased a lot of hardware this year to optimize the company's office environment and reception environment and enhance the corporate image.
Third, the existing problems
Looking back on the work in the past year, while summing up the achievements, we clearly realize that there are still many unsatisfactory places in the service level and quality. Etiquette and politeness need to be further standardized, service standards should be higher, and emotional work and lack of professional identity should be overcome. In practical work, we should pay attention to temper our will, strengthen our psychological quality, improve our moral cultivation, handle all kinds of emergencies with a rational attitude, and improve our adaptability and psychological endurance. In terms of tourism safety, the rescue organization, mechanism and measures of the company to deal with emergencies need to be further improved; In addition, the company needs to strengthen the ideological work of employees, care about their work and consider their family life.
Four. Work priorities for 20xx years
In 20xx, focusing on the upgrading of company archives, we will accelerate the establishment of a four-star travel agency, take creation as the guide, adhere to both software and hardware construction, comprehensively optimize the company environment, improve enterprise facilities, and improve enterprise management level and tourism taste; Market-oriented, seize the trend, seek opportunities, vigorously market, develop the market in various forms, build a good exchange and trading platform among scenic spots, scenic spots and travel agencies on the principle of mutual benefit and common development, further coordinate the relations among all parties, expand market customers, enhance the brand image of American tourism, and promote the sustainable development of American travel agencies; Firmly establish the concepts of "talent is the first resource" and "employees are the first", care about employees' lives, solve their sufferings, provide excellent learning, work and development environment for employees, do a good job in various forms of employee training in combination with the particularity of reality and work, improve the comprehensive quality of cadres and employees, build an excellent team with good quality image, strong professional skills and high cultural conservation, and enhance the core competitiveness of scenic spots.
In a word, under the correct leadership of General Manager Zhu, with the guidance and help of relevant departments and peers, and through the unremitting efforts of all our staff, 20xx has complied with the excellent situation of tourism this year and successfully completed all its work objectives. In the year of 20xx, we will cheer up, work hard, seize opportunities, meet challenges and make due contributions to the development of Hemei Travel Agency with higher fighting spirit and fuller enthusiasm.
Work summary of tourism companies (3) 1. Honesty and credit, courage to take responsibility
"Honesty and credit" is the most basic requirement of travel agency management. In the past few years, our company has deeply felt the importance of honesty as a service industry, and we have made great efforts to this end. We will not relax our strict demands on ourselves in the future. In the tourism business, as always, we insist on not shirking our responsibilities, taking responsibility bravely, not causing trouble to tour groups, building bridges of friendship with integrity, and consolidating contacts and business cooperation.
Two, the quality of tourism services has been effectively supervised and tested.
The enterprise has formulated a series of tourism service quality standards in combination with its own business practice and referring to the relevant policies and regulations of tourism enterprise service standards: including the reception standards for door-to-door guests, the reception standards for telephone consultation services, and the express standards for contract signing; Please keep this mark when reprinting. Quality return visit system, civilized service standard for tour guides, convention on civilized tourists, etc. Supervise the quality of tourism service from all aspects, strengthen effective communication with tourists, and publicize the concept of civilized tourism everywhere, so that the improvement of tourism service quality will be changed from the obligation of one party to the right of both parties and from passive to active.
Three, the steady development of local tourism reception business
Lianyungang's good tourism resources have been displayed, and its profound tourism culture has been spread. More foreign tourists like Lianyungang and come to Lianyungang, which has enabled Lianyungang's tourism economy to flourish. Therefore, our agency has actively gone out of the house for many times, promoted outside the province, closely contacted local tourism enterprises and organized tourists to visit our city.
Fourth, strengthen employee business training.
In terms of team formation and personal reception, employees are allowed to work in strict accordance with the Que Ning principle, which fundamentally ensures the first level of tourism service quality. At the same time, they actively learn modern management concepts, take enterprise training as the focus of their work throughout the year, and conduct weekly corporate culture training, service concept training, tourism business training, policies and regulations training, and safety awareness training, so that every employee can pay attention to service awareness, law-abiding operation, orderly competition and safety awareness, thus serving the quality of tourism services.
After several years of hard work, the enterprise has successfully passed the initial incubation period. With the approach of 20 14, enterprises will enter the growth period smoothly. With the further improvement of the enterprise system, the further scientific standardization of service standards, and the continuous improvement of enterprise popularity and reputation, enterprises will launch diversified and personalized products with better and better services to meet the needs of tourists, realize the development goals of enterprises and do high-quality tourism.
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