Li Suli
[Introduction to Li Suli]
Li Suli, female, Han nationality, born in 1962, joined the party in 1987. Since 198 1 joined the work, for more than ten years, she has been serving the passengers sincerely and enthusiastically with the motto of "serving the people wholeheartedly" in her ordinary post, and has been praised as "crutches for the elderly, eyes for the blind, guides for outsiders, nurses for patients and caring people for the masses". 1996 was awarded "National March 8th Red Flag Bearer" by the All-China Women's Federation.
2 1 Bus starts from Beijing North Railway Station in the north and ends at Beijing West Railway Station in the south, along the way 14 station, 10 km. In this ordinary post, Li Suli gives passengers the most needed services according to their different needs: the old and the young are sick and pregnant, afraid of falling and bumping, and Li Suli helps them; "Office workers" are eager to go to work on time, and Li Suli tries his best to get them on the bus; Foreign passengers are easy to get on the wrong bus or take the wrong station, and Li Suli reminds them in time; Primary and secondary school students are lively by nature. Li Suli reminded them to keep public order in the car and pay attention to traffic safety when getting off. Li Suli is used to selling tickets by bus. There were many people on the bus, and she was sweating all over, but she said, "I am a hard worker and convenient for all passengers." In Li Suli, there is always a small cotton pad in the drawer of the ticket counter, which she prepares for passengers with children. Sometimes there are many people in the car, and there is no seat at the moment. Li Suli takes out a small cotton pad and puts the child on it. ...
10 For more than 0 years, Li Suli has brought people sincere smiles, warm words, thoughtful service and meticulous care through day-to-day labor, and is known as "the eyes of the blind, the nurse of patients, the intimate person of passengers and the daughter of ordinary people".
[Li Suli's deeds]
"Dear passengers, hello! Welcome to take our 2 1 bus 1333. You may come from all directions in the north and south of the motherland, and I will provide you with thoughtful service based on the tradition of Beijing people's hospitality. On the way, if you have any difficulties or requirements, please don't hesitate. I will help you enthusiastically. " With the sweet voice of Li Suli on the loudspeaker, the car started.
Bus line 2 1 starts from Beijing North Station in the north and ends at Beijing West Station in the south, which is not a very prosperous border. However, foreign guests who travel from south to north often receive the first service from Beijingers through this train when they get off the train. There are 14 stops along this bus 10 km. It is in this ordinary post that Li Suli, a 34-year-old train conductor, brings people sincere smiles, warm words, thoughtful service and meticulous care with his day-to-day labor. Her spirit of "dedication and sincerity" has brought a beautiful world to the passengers and left them an unforgettable impression.
"I am proud of my career and my post, because it gives me the opportunity to give my true feelings to others every day and makes me feel full every day."
This is a beautiful and tidy carriage: colorful flags are hung around, the floor paint is bright, the glass is bright, the handrails are clean, and the characters "Passenger's Home" are particularly eye-catching.
15 years ago, Li Suli, who failed to enter the university with a score of 12, became a conductor on the No.60 bus. The education of her father, who has been driving a bus all her life, and the help of the party organization gradually made her like the work of a conductor. Especially when she warmly serves domestic and foreign tourists and is praised by them, she feels that her ordinary post is extraordinary.
"I represent the capital internally and China externally." Li Suli has a deep understanding of this popular saying in the capital window industry. She often says that when domestic and foreign passengers get off the train and receive their first service in Beijing, I may be the conductor. Service is directly related to the reputation of the capital and the image of China. I must let them enjoy the beautiful service of Beijingers from the beginning.
"Polite and enthusiastic, take care of passengers carefully, sincerely help passengers, and persist in enthusiastic service." This is Li Suli's service principle for himself.
"Say more, take a look, give more help and take one more step; Words, eyes, hands, legs, feelings, and spirits. " This is Li Suli's requirement for his work.
The window glass next to the ticket counter in Li Suli is open all the year round when entering and leaving the station. "This way, I can take better care of the passengers." Even if it rains heavily, she will open the window and hold out her umbrella to shelter the passengers who took off their raincoats and put away their umbrellas before getting on the bus.
Li Suli is used to selling tickets through the carriage. There were a lot of people on the bus, and I was sweating all over, but she said, "Please help me to make it easier for the passengers."
There is a convenient bag in her car. When there was a traffic jam, she took out newspapers and magazines for passengers to read for a while to ease their anxiety. When someone sees motion sickness or feels sick and nauseous, she will quickly send plastic bags; In case a passenger is accidentally injured, there is a "band-aid" in her small medicine box; Girls wear long skirts to get on and off in summer, and she doesn't forget to remind them to carry them back to avoid tripping.
In the drawer of the ticket counter in Li Suli, there is a small cotton pad. This is specially prepared for passengers with children. There is a small cotton pad on the ticket counter for the children to sit on.
Li Suli is proud of his position. She said, "It gives me a chance to share my true feelings with others every day. If I can treat these 10-meter carriages and three-foot ticket counters as posts serving the people and truly contribute to the society, I can integrate the true feelings in my service and add more beauty to the society. Even if it is a little annoying sometimes, as long as you see the passengers on the bus, you will not be annoyed. "
Bus is a small mobile society with all kinds of passengers on it. Especially in the morning and evening rush hours, the carriages are crowded and noisy, and sometimes contradictions and quarrels occur. Li Suli often solves contradictions in a few words.
Li Suli's handling of passenger conflicts reflects its service level. Once, Li Suli checked the tickets of the passengers who got off the bus. A young man reached for his pocket and trouser pocket, but he didn't get a ticket. Seeing that the young man didn't buy a ticket, Li Suli said, "You may be in a hurry and can't find a ticket. Otherwise, you can buy another ticket today. If you find it after getting off the bus, you don't have to buy a ticket next time you take my car. " Young people are embarrassed. He took out two yuan and said, "Sister, I didn't buy a ticket just now. You can punish whatever you say! " "According to our regulations, it's only a fine to get off the bus and evade the ticket, and you can make up the ticket in time. Take the initiative to buy tickets when you get on the bus next time, so as not to delay your time. "
Afterwards, Li Suli said: Everyone has self-esteem, and the conductor can't be unreasonable. Let the passengers down the steps and my service will go up the steps.
Li Suli treats some unreasonable passengers with courtesy and affection. A young man got on the bus and spat on the clean floor. Li Suli gently reminded him not to spit everywhere. The young man who didn't want to be angry spat again. At this time, Li Suli didn't speak again, went over and took out a piece of paper to wipe the phlegm on the floor. Under the gaze of the whole car, the young man blushed and apologized again and again when he got off the bus: "It was all my fault just now, please forgive me."
"Every bus line has a terminal, but there is no terminal that serves the people. I will always belong to my passengers and my post. "
To Li Suli's delight, she has a warm family. The more holidays and sundays, the less time she can rest. She seldom has the opportunity to go out to play with her family all the year round, but her work has been understood and supported by her husband and daughter. The beautiful little medicine chest in the car was a gift made by Li Suli's husband for his wife in two nights. Daughter Sasha carefully tied three flowers and hung them in the carriage, reminding her mother of her father and Sasha as soon as she saw them.