"12348" legal service telephone work responsibilities, mainly to answer legal advice and popularize legal knowledge; Implement internal linkage and do a good job in door-to-door service; Communicate external information and do a good job of case diversion; Strengthen regional cooperation and do a good job of coordination and linkage among functional departments; Do a quick response to prevent disputes from intensifying; Abide by relevant regulations and provide legal aid; Master social conditions and public opinion and be a good party and government worker; Accept social supervision and improve the service quality of legal service institutions.
Legal basis: Article 2 of the Legal Aid Regulations: Citizens who meet the requirements of these regulations can obtain legal services such as legal consultation, agency and criminal defense free of charge in accordance with these regulations.
Article 25 of the Regulations on Legal Aid: Legal aid institutions shall provide legal advisory services applied by citizens immediately; Complex and difficult, you can make an appointment at the right time.