2. Please confirm whether there has been any brushing behavior or use of third-party brushing software. Unofficial systems will affect the stability of mobile phones. Please restore your mobile phone to the official system.
Please confirm whether there are multiple applications open and running at the same time. Running multiple applications in the background will take up too much memory or other resources, and the phone will crash or get stuck if it is overloaded. Please close or exit temporarily unnecessary applications or high-power applications in time to release system resources.
4. Please confirm whether the mobile phone crashes after installing some software or clicking an unknown link. You can always press and hold the power button+volume down button to enter the safe mode during the boot process, uninstall the previously installed software or back up important data to restore the factory settings and try to solve it.
5. Please confirm whether the system files have been deleted by mistake. When the system is running, the corresponding file can't be found, which leads to confusion and mobile phone failure. Please back up important data and try to restore factory settings.
6. Please confirm whether you are playing a big game or running some third-party applications. Some third-party applications are incompatible with the system, which may cause the phone to crash, restart or get stuck.
If the problem can't be solved after the above operations, the mobile phone completely crashes irregularly, which may be a hardware failure. Please take the purchase invoice to the after-sales service outlets for testing. If data cannot be backed up, please consult the staff.
If the mobile phone card cannot access the system in the EMUI interface, recovery interface, English interface, etc. , you can press and hold the power button for about 10 seconds to forcibly restart the phone. If it cannot be solved, it is recommended to take the purchase invoice to Huawei for after-sales maintenance. If you can't back up the data, you can consult the maintenance personnel.