The 24-hour online lawyer consultation hotline is 12348. The 12348 legal service hotline is a dedicated telephone line and telecommunications network used by the judicial administration department to uniformly organize lawyers, notaries, grassroots legal service personnel and township judicial offices A form of legal consultation and legal services that provides convenient and efficient legal advice and services to the general public and social organizations.
The "12348" legal service hotline's job responsibilities are mainly to answer legal consultations and popularize legal knowledge; implement internal linkage to provide door-to-door services; communicate external information and divert cases; strengthen regional cooperation and provide Coordinate well among functional departments; respond quickly to prevent disputes from intensifying;
Follow relevant regulations and provide legal aid; understand social conditions and public opinion, and serve as a good adviser to the party and government; accept social supervision and improve the quality of legal service agencies Service quality, etc. The "16000148" legal service hotline was renamed as "12348" legal consultation hotline, the national unified service number "12348" was activated, and merged into the legal aid center. The "12348" legal consultation hotline maintained its original functions while expanding legal aid This new function marks that "12348" has reached a new level.
Extended information:
Taking Jiangsu Province as an example, the Jiangsu Provincial Judicial Administration 12348 platform will implement "7×24 hours" service response from this month, and you can get professional services if you call at any time Legal services provided by lawyers. It is estimated that this move can provide 100,000 more services throughout the year and improve service efficiency by more than 40%.
The Provincial Department of Justice adopts various methods such as improving the service quality of existing call agents and introducing technical services to reduce the service time of the province's 12348 public service call platform from the original "5×8 hours" Upgraded to "7×24 hours" to achieve uninterrupted telephone services throughout the year.
Take Xuzhou City as an example. Xuzhou has formulated the "Xuzhou City 12348 Public *** Legal Service Platform Interim Measures for Management", "Xuzhou City 12348 Public *** Legal Service Platform Interim Measures for Work Performance Evaluation" and There are 24 system specifications such as reception rules at the front desk, work order handling specifications, 24-hour duty, first inquiry responsibility, accountability, assessment rewards and punishments, etc.
Baidu Encyclopedia-12348
People’s Daily Online-12348 platform has become a new engine to serve the masses
People’s Daily Online-Jiangsu Justice Department: Citizens can get 24-hour legal services by dialing 12348 Services