Check Help in the Toolbar → Upgrade Description → Open it to see if the latest one contains the following contents. If not, there is something wrong with the upgrade. It is suggested to download the upgrade package directly from the electronic application website to upgrade:
June 2 1 Update log, 2065438.
1. added the functions of the applicant and inventor, and in the request (1 10 1,12010/,130/kloc.
2. Add PPH grouping.
3. Fixed the defect when inserting the revocation priority statement (1000 18) in the scanned document.
4. Solve the problem of error prompt when the reexamined invalid program is modified and saved (100904).
5. The request for reexamination (10090 1) and the request for invalidation of patent right (101) support importing additional lists.
6. Supporting to add more than 1 supporting documents (20 12 10) when actively submitting.
7. The opinion statement (1000 12) adds the function of inserting tables.
You can try to reinstall the system, but be careful to save it;
The second rule is to try and win again and again. If it still doesn't work, you can only consider the operating system problem or the reason why the security level is set too high.
I hope I can help you. This is my three-year experience in the field of electronic applications. As for the telephone number, you'd better give it up and answer it later.