Taobao shop sells company products without the authorization of the company. Taobao does not accept the following three situations:
1. The trademark is sold without authorization or at a low price: the complainant feedback that Taobao sellers sell their products without authorization or reflect that Taobao sellers sell their products below their pricing, which is not illegal and infringing according to the law, and Taobao has no right to deal with it.
2. Acceptance of intellectual property rights: If the complainant's trademark is still being accepted and has not obtained the exclusive right to use the trademark, the complainant has no right to prohibit others from using the same or similar trademark as you.
3. Fair use of trademarks: Taobao believes that if the commodity information released by the seller of Taobao is the commodity of the obligee, then the original logo of your commodity appearing on the picture of the commodity released by the seller and the name of the seller to the commodity in the text description do not belong to trademark infringement as defined by relevant laws and regulations.
If the above three items are not included, you can initiate a complaint to Taobao's intellectual property protection platform.
Extended data:
Belong to the scope of intellectual property accepted by Taobao:
Complaint handling status description:
1) If the processing status is "Submitted", it means that the complaint form is currently waiting for the platform processing stage;
2) If the processing status is "Complaint Approved-Seller Pending Complaint", it means that the complaint form has been approved and the platform has informed the seller of the complaint;
3) If the processing status is "Complaint Approval Failed", it means that the complaint form is not approved. You can check the reasons for the failure in the page.
4) If the processing status is "Complaint Submitted by Seller", you can click "View Complaint Details" to view the complaint materials submitted by the seller. At this stage, the complainant can choose to "withdraw the lawsuit" or "apply for the intervention of the second child"
If you don't approve the complaint materials, you need to click "Apply for Grade Two Intervention" within 3 working days to reply (if you don't handle it after the deadline, the complaint will be cancelled by default).
After applying for intervention, Xiao Er will review the complaint materials within 3-5 working days (the specific processing time will vary according to the complexity and form of the complaint), and then he can enter the "Complaint Management" page to check the complaint review results.
5) After the seller's complaint materials are approved (that is, the complaint is successful), if there is any objection to the complaint materials, please feedback them to the audit department through counter-complaint.
What infringement complaints does Taobao Service Center-Infringement Platform accept?
Taobao service center-how to query the audit results of intellectual property complaints?