As a national-level "little giant" enterprise specializing in new technologies, Jietong Huasheng was founded in 2000 and is one of the earliest high-tech enterprises engaged in artificial intelligence research and development. Through forward-looking research on artificial intelligence core algorithms and technology engine development, the company already has dozens of core technologies in four major fields: intelligent voice, intelligent semantics, intelligent vision, and big data analysis.
In the construction of Lingyun ecosystem, Jietong Huasheng has explored a business model that is in line with its own development direction. With the vision of "empowering all industries and sharing the future of AI", we have built an artificial intelligence product ecosystem that fully covers algorithms, technologies, platforms, and applications, serving thousands of companies with excellent technical products and advanced service concepts. client.
Adhering to core technology breakthroughs as the foundation and in-depth integration of scenarios as the goal, Jietong Huasheng is constantly implementing market trends and user needs into solutions and products, becoming one of the few profitable companies in the industry.
The following is an exclusive interview with Wu Weidong, chairman and general manager of Jietong Huasheng, conducted by Rongzhong Finance (ID: thecapital):
Rongzhong Finance: a "specialized, specialized and innovative" enterprise, More than 70% have been deeply involved in the industry for more than 10 years. What stage difficulties has the company experienced in its development over the years? How to overcome difficulties?
Wu Weidong: Artificial intelligence is an emerging industry. If we want to occupy the market for a long time, we must constantly introduce new products and carry out innovative research and development. As one of the earliest domestic companies engaged in the research and development and industrial application of artificial intelligence technology, Jietong Huasheng has always insisted on being based on superior algorithm technology and at the same time guided by user needs, constantly exploring new business opportunities and developing new products, and is committed to all-round Its artificial intelligence technology empowers various fields, helps enterprises transform and upgrade, and has strong technical and market competitiveness among artificial intelligence enterprises.
In China, Jietong Huasheng is the first to launch intelligent voice assistants, telephone customer service robots, intelligent voice outbound call robots, physical intelligent voice robots, and real-time intelligent voice analysis systems, and is based on algorithm research and data accumulation in mixed languages. , filling the domestic application gap in the field of domestic intelligent customer service regarding multi-language, multi-ethnic language, and multi-dialect mixed language recognition.
In recent years, Jietong Huasheng has insisted on independent research and development, applied for and accepted nearly 300 invention patents, and obtained 76 of them. It has more than 500 software copyrights, and has speech recognition, semantic understanding, natural language processing, machine translation, It has more than ten independent intellectual property rights in AI technologies such as speech synthesis, voiceprint recognition, face recognition, and big data analysis.
In terms of industry, academia and research, Jietong Huasheng has cooperated with Tsinghua University to establish Lingyun Artificial Intelligence Research Center and Tsinghua Strait Academy Artificial Intelligence Research Center to continuously strengthen technology research and development, strengthen sectors, and realize speech recognition, speech Technologies such as synthesis, semantic understanding, and machine translation remain at the forefront, while promoting the cross-integration of various technologies to accumulate strength for the sustainable development of artificial intelligence.
While seeking breakthroughs in underlying technology, Jietong Huasheng pays more attention to the customized development of products that meet customer needs. By digging deep into industry pain points, Jietong Huasheng leverages its multiple artificial intelligence capabilities to provide a variety of solutions. Implement the advantage of choice, launch products that integrate multiple artificial intelligence capabilities and multiple solutions, open up the business links of the entire customer system, and better serve customers.
Rongzhong Finance: Currently, what are the company’s main business lines and products? Where is the profit point?
Wu Weidong: Based on independently developed core technologies and after years of market application and product polishing, Jietong Huasheng has launched five major product systems, which constitute the company's core revenue source.
At present, Jietong Huasheng has established companies in Beijing, Shanghai, Guangzhou, Shenzhen, Tianjin, Xiamen, Changsha, Wuhan, Chengdu, Xi'an, Xinjiang and other places to serve finance, telecommunications, energy, government and enterprises, etc. Thousands of customers in various fields are working hard to achieve the strategic goal of "let every enterprise have artificial intelligence and let everyone enjoy the ease and convenience brought by AI."
Rongzhong Finance: What difficulties did the company encounter in its early market expansion? Looking at it now, what are the most important lessons learned in the industry? What are the new breakthroughs in business scenarios?
Wu Weidong: Artificial intelligence technology has strong generalization ability and can be smoothly replicated in multiple industries. Jietong Huasheng adheres to the industry focus, industry and main business focus and industry deep cultivation strategy, and integrates all-round artificial intelligence technology It is used in multiple industries and multiple scenarios, and the data obtained through real-life scenario feedback is used to continuously refine products, provide solutions that better meet customer needs, continuously improve business accumulation in subdivided professional scenarios, and transform from integrated to total integration.
Jietong Huasheng deployed a set of intelligent 12345 government service convenience hotlines for the construction of a smart city in a provincial capital city. In the early stages of the platform's launch, the call completion rate was directly increased by 30%, significantly reducing the public's waiting time for incoming calls. The anthropomorphic outbound call robot directly saves 80% of manpower, effectively achieves "faster reception, more accurate classification, and more practical service", and helps government departments create a comprehensive, accurate, intelligent, and efficient service that can handle complaints immediately. Government services.
In the epidemic prevention and control work, the outbound call robot was quickly transformed into an epidemic prevention and control robot, with an average of more than 70,000 calls per day, helping the grid staff to quickly complete information return visits and mobility of the temporary residents in the area. Personnel tracking and epidemic status collection work.
We have also launched a virtual customer service based on digital human technology for the government service hall. Through the rendering learning and timbre conversion technology of real-life images, the voices of different people are output, which greatly improves the public's willingness to communicate, realizes self-service question and answer processes such as handling guides, common sense business, complaints and suggestions, and saves the waiting time for application matters.
Rongzhong Finance: At this stage, how is the development of the industry segmentation track in which the company operates? What market competition does it face? Where is the company’s moat?
Wu Weidong: During the development process, Jietong Huasheng has accumulated a deep core technology and industry customer base. It is currently the first company in China to provide Chinese Mandarin, English, Cantonese, Sichuan, Shanghainese, and Hokkien at the same time. , as well as an artificial intelligence company for speech recognition of multi-ethnic languages ??such as Uyghur, Mongolian, Tibetan, Kazakh, Korean, Yi, Zhuang, etc. The accuracy of speech recognition, the naturalness of speech synthesis, and the accuracy of machine translation are all in the first echelon of the industry, and it has stronger competitiveness at the industry customer level.
In the future, the company will continue to seek breakthroughs in underlying technology based on customer needs. At the same time, we will focus on key industries such as finance, energy, telecommunications, the Internet, and government, enter into leading companies and key units in the industry, and establish benchmark customers to achieve large-scale replication and further consolidate our market position.
Rongzhong Finance: After "Specialization, Specialization, Specialty and Innovation" has been valued again from the national strategic level, what new opportunities and changes have emerged for the company? What industry advantages does the company have?
Wu Weidong: The soul of specialization and specialization is innovation, and enterprises are encouraged to innovate and achieve specialization, refinement and distinctiveness. As one of the first companies to be selected as a specialized, specialized and new "little giant", Jietong Huasheng will rely on the support of the state to increase investment in innovation, accelerate the industrial application of technological achievements, collaborate with leading enterprises in the industry to innovate, and collaborate with the upstream and downstream of the industrial chain to enhance The company's market stability and competitiveness will be improved, quality and brand creation will be improved, and the company's development potential and international competitiveness will be further enhanced.
At present, the application of artificial intelligence in various industries is still in the early stages of development, and the market size is huge. Based on the finance, telecommunications, transportation, Internet, and government industries, the company will focus on developing industry solutions and strengthening the company’s The advantages of this business field are to provide customers with industry solutions, solve market pain points, and create value for customers.
At the same time, in response to the localization development strategy of key technologies, the company has continuously promoted localization adaptation construction in recent years. At present, Jietong Huasheng's artificial intelligence products have successfully completed mutual certification of compatibility with domestic operating systems, chips, and database products such as Kirin, Galaxy Kirin, Tongxin UOS, Feiteng, Loongson, Huawei Kunpeng, and Dameng Database, forming a diversified The heterogeneous Xinchuang product ecology is expected to continue to benefit from the country’s independent and controllable development wave.
Rongzhong Finance: Does the company have a new round of financing plan? What aspects should you pay attention to when choosing an investment institution?
Wu Weidong: The development of innovative technology companies has always been inseparable from the support of capital. Many years ago, Jietong Huasheng introduced professional investment teams in the computer software industry - ChinaSoft Investment and Tsinghua University Industrial Fund. Later, it also introduced strategic partners such as Haitong Securities and Shenzhen Venture Capital.
In the process of development, we have not only maintained close cooperative relations with shareholders, but also given full play to the advantages and expertise of each shareholder to realize resource utilization in many aspects such as technology development, market development, capital utilization, and capital operation. Integrate.
When selecting a speculative institution, the company evaluates the partner's understanding and needs of the artificial intelligence industry. The investor's industry characteristics and industrial scale are consistent with the company's future development direction. It is expected that through financing activities, not only funds can be introduced, but also business resources, market demand, cooperation concepts, and partners can be brought. Let’s work together to create a better future for the industry.
At present, Jietong Huasheng is also conducting regular financing on the basis of continuous development, and is actively preparing for an IPO at the appropriate time.
Rongzhong Finance: What capital changes will you feel in the investment and financing market in 2021?
Wu Weidong: In 2021, capital will still maintain a high enthusiasm for the field of artificial intelligence. The main reason is that the AI ??industry is fully in line with the national strategic development direction. It is an industry that the country encourages and supports, and the prospects have unlimited room for imagination. However, due to the huge initial investment of many AI companies, serious losses and inflated valuations, this has also troubled investors to a certain extent.
In the AI ??software industry, there are not many companies with strong innovation capabilities and technical reserves, stable businesses, reasonable valuations, and promising development prospects. They can even be said to be scarce. Therefore, investment institutions are There are great challenges in choice and decision-making.