/cgi-bin/viewone.cgi？ gid = 23 & ampfid= 1 1 14。 itemid=30686
Author: realthinksoul Release Date: 2005-12-20 23: 21:55 [Form]
From: it 168.com
IT 168 reported that LLLLLLLLLLLLLLIBM THINKPAD, a gold-lettered signboard in the industry, still shines brightly after being transferred to Lenovo International, attracting many fans, and the author is one of them. But recently Lenovo International's unsuccessful THINKPAD
R series "self-help, self-improvement" promotion activities have made many users question the quality of THINKPAD and IBM at present.
Distrust of NB after-sales service. There are two main problems that cause users' anger: first, the original memory promised by R series promotion activities cannot be cashed; Secondly, the LCD used in R series is actually produced by 1999. Below the author tells the reader the details.
IBM THINKPAD R series "save yourself, so strengthen yourself"
Details of the promotion activities can still be found on THINKWORLD website:
/PCD club/product/promo _ save . JSP
According to the introduction of this webpage, THINKWORLD promised to purchase ThinkPad R series R50e from June 65438+1October 65438+July 2005 to June 65438+1October 65438+June 2005.
1834LC4、 1834CC6、R52
Six designated models: 1858CC3, 1846CC6, 1846CC4,1kloc-0/,registered as ThinkWorld members before June 23rd, 2005. After successfully declaring the machine, you will
But in fact, the R-series users who successfully declared their machines on THINKWORLD website afterwards did not receive the memory. Many users raised questions on THINKWORLD forum, and they were explained that Lenovo International has not sent its memory to THINKWORLD yet, and it will wait until 1 1 ends. By the end of 1 1, THINKWORLD indicated that Lenovo International had not prepared memory, and users would not receive the donated memory until around the end of 65438+2. This repeated delay and lack of credit caused great indignation among users who bought R series THINKPAD. Many people post on THINKWORLD forum to express their dissatisfaction and distrust, and they are quite critical of Lenovo International. Some people think that IBM
THINKPAD's good brand image has been greatly damaged. Readers can click on the following website
Browse for details:
/bbs/forum.jsp？ forumID=22
Just when everyone was in full swing, another user exposed amazing news-R50e.
The liquid crystal of 1834LC4 was actually produced by 1999, and users posted the Everest test chart on the forum. Seeing this news, the author quickly bought the R50e.
1834CC6 was tested in Everest, but unfortunately it was also produced by 1999. At the same time, other R50e users also posted posts explaining that their LCD monitors also have the same problem. In the absence of any progress in memory events, Lenovo International's THINKPAD
R series also exposed the disgraceful fact that LCD is old rubbish, which really made THINKPAD fans gnash their teeth. (
And what is the current quality of THINKPAD R series? I dare not talk nonsense, but I bought R50e in 1 month, and I have this on hand.
1834CC6, it's really inconvenient to compliment. In addition to THINKPAD's patented keyboard, THINKPOINT, THINKLIGHT and other personalized designs, the style in front of Wang Xietang in the past is faintly visible (Figure 1, Figure 2), and most of the fuselage materials are insufficient and the workmanship is rough, which can be roughly summarized as follows:
First, the fuselage engineering plastic is thin and its strength is worrying. Especially the upper edge of the keyboard, it will vibrate when you press it with your fingers.
Second, after the shutdown, the upper cover obviously doesn't close properly. If you press and let go, it will tilt up again.
Third, from the left radiator, you can see the edge of a circuit board. This PCB is of poor quality, very thin, and its edges are not polished. If you have seen the PCB of a bad sound card with a price of 20 yuan 10 yuan, you can figure out what it looks like. Similarly, the heat sink is rough and the material is insufficient. It's hard to imagine that this is something from THINKPAD.
Fourthly, there is a big gap near the rotating shaft at the bottom of the upper cover, and the whole bottom is uneven, with poor workmanship and no big-name demeanor.
Of course, due to the low machine configuration (256M PC2700 DDR memory, 4200 rpm 40G Hitachi hard disk, INTEL.
855GM chipset integrated graphics card), and pre-installed XP.
SP2, the running speed is slow, and you can't stand it if you don't have some patience at the start. It is precisely because of this that most users buy R series machines because they value the memory given by promotional activities. However, many users on the forum now report that Lenovo International and THINKWORLD regard their promises as waste paper, despise customers' voices, and don't give away memory in time, which harms the interests of many users and delays the work of some of them, which is harmful to IBM.
THINKPAD brand has caused a great blow. At the same time, I hope that when the end of 65438+February approaches, users who buy R series books can receive the gifts in time and get a public apology from Lenovo International.
Lenovo: The store said that "all the notebooks in our store will display screens".
Release date: 2005-12-14/2:15: 00 Author: Dr. Wang Click Times: 2 15 Collect this page.
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Three years ago, Miss You from Shenzhen bought a Lenovo PC with a price of 6,000 yuan, which worked very well. Three years later, out of trust in Lenovo brand, Miss You bought a Lenovo Tianyi notebook at the price of 1 18+08 in 2005. Who knows, it only took three days to display the screen. What surprised Miss You even more was that the notebook not only flashed, but also appeared the problem of red screen and black screen.
Miss You contacted the Lenovo store and repair point within 0/5 days of purchasing/kloc-,and the store informed: "It is normal that the notebook we put in the store will have the problem of flashing screen and red screen!" The maintenance point claimed: "We didn't find the fault, so we can't replace it with a new one!"
The original text of the letter of help is as follows:
June 2008: 5438+065438+ 10 bought a Lenovo notebook computer in Lenovo store, the model is Tianyi 100. After I bought it, my screen flashed several times. In a QQ chat, I reflected the problem to Wu Jun, the head of Lenovo store. He said it was normal, there was nothing wrong with the computer, and I didn't care too much.
Later, the notebook became red for no reason, and there was no response when pressing any key. Hot start is useless, you can only restart. Only then did I realize that there was a quality problem with this computer. The next morning, I called the Lenovo customer service hotline. An engineer said that there might be something wrong with the hardware. Let me find a maintenance point to test it and apply for a new one.
So, I took my notebook to Lenovo store. They said that the machines displayed in the store will also have flash screens and red screens, and they also said that this is normal. After listening to their words, I doubt their credibility. After consultation, they helped me reinstall the system and let me go to the local maintenance station to check it myself.
Then I went to Lenovo maintenance station, and a maintenance man used a software to test the graphics card for me. After testing for about three or four hours, no problems were detected. I asked him what to do, and he said that he could either take the exam here until they got off work at six o'clock, or leave the computer here for a few days to see if there were any problems. I asked, "Today is the last day to change the plane, and it can't be repaired until tomorrow. If I go to check tomorrow, can I change my computer? " He told me not to fix it.
But there is something wrong with my computer. Why can't I detect it? He said that it may be that the test time is too short, and it is not ruled out that it is a system problem. Because the reinstallation system died, I comforted myself that it might just be a system problem, and then I went home with my computer. However, there was a splash screen that night, and I didn't care too much at that time.
The next night, the computer went black for no reason, and it was useless to press any key, so it could only be restarted. On the third day, the notebook was black again. I contacted Lenovo customer service again, and the other party said that the maintenance station would contact me within two hours. So I didn't restart the computer, just left it blank, trying to let the door-to-door staff clearly see the computer problem.
But I waited a long time before the repair shop contacted me. I told him about the computer problem again and said I wanted to change the machine. He said he would come as soon as possible, but no one came to the door until nearly afternoon, and no one contacted me. I called the maintenance station again, and he said they didn't have to come to the door in this case.
On February 8, 65438, I took my computer to the store and explained the problem to him. He turned on the computer, and it was not long before it went black again. The people in the shop saw it with their own eyes. At that time, he said nothing but that he would take the computer to the maintenance station for testing.
It has been seven days now, but there is no result yet. I called the maintenance station and they said they didn't find anything wrong. Later I called Lenovo's customer service. Every time I answer the phone, the operator is not the same person, but they all say the same thing, saying that they should respond and ask the manager to contact me as soon as possible. But no one has ever contacted me.
Help: replace the new machine!
Dr. Wang's point of view:
According to the provisions of the microcomputer commodity three guarantees:
Article 12
From the 8th day after the sale to the 5th day of/kloc-0, when the performance failures listed in the Microcomputer Commodity Performance Failure Table appear, consumers can choose to exchange goods or repair them. If the consumer requests replacement, the seller shall be responsible for replacing the goods of the same model and specification for the consumer; When a product of the same model and specification stops production, it shall be replaced with a product of the same brand whose performance is not lower than that of the original product. shimmer
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Miss you will send the notebook for repair within 0/5 days after purchasing/kloc-. Therefore, if the notebook does have a performance failure (except for human factors), Lenovo should replace it with a new one. We hope that Lenovo can seriously test users' notebooks and properly solve this problem.