1. Does it matter if the online shop is complained of appearance infringement of intellectual property rights?
The online shop was complained that the appearance of infringement of intellectual property rights had an impact.
The accused appearance patent infringement will be deducted. Within 2 working days of the proof period, delete the pictures of Wangpu plate such as product information or photo album corresponding to the complaint, and deduct 1 point each time.
For manual intervention, 2 points will be deducted each time, and the supplied product information or photo album pictures and pictures of other sections of Wangpu corresponding to the complaint will be deleted.
Second, what should infringing businesses do first?
1. Delete related baby: Actually, the complaint is due to complaints from other sellers, and the information will clearly tell you which product is illegal.
At this time, we should delete that baby at the first time.
2. Contact the complainant to cancel the complaint: If it is a complaint from a general factory, you can directly copy the company name to search, find the relevant email address, and contact its company to cancel the complaint.
If it's a complaint from the head office, you need to copy the title of the product and go to Taobao Alliance to search, find the head office to communicate with it and let it cancel the complaint.
3. Complaint: You can upload a screenshot of the chat information with the complainant and cancel the complaint. Of course, it must be a screenshot of the other party agreeing to cancel the complaint.