1, the way to complain about merchants
You can complain directly in the app. You can open the Want Want chat window with the seller in Pinduoduo, and click the report button at the top of the chat window. In the pop-up report window, you can report directly according to the behavior of the merchant. This process is relatively convenient and fast.
2. Impact on merchants
First of all, if Xiao Er judges that the other party has indeed violated the rules, then Pinduoduo will deduct points according to the degree of violation, which will be very unfavorable to the operation and ranking of Pinduoduo stores when deducting credit points. Secondly, Pinduoduo will deduct a certain deposit as a punishment. To sum up, generally speaking, as long as businesses do business, they try to avoid violations.
Basis of complaint:
As a neutral platform service provider, Pinduoduo has always attached importance to the protection of intellectual property rights, always abided by People's Republic of China (PRC)'s intellectual property laws and regulations and other legally binding normative documents, and resolutely opposed any violation of relevant intellectual property laws and regulations.
In order to establish a good market order and protect the legitimate rights and interests of obligees from infringement, Pinduoduo has formulated these guidelines in accordance with the provisions of the Electronic Commerce Law of the People's Republic of China, the Copyright Law of People's Republic of China (PRC), the Trademark Law of People's Republic of China (PRC), the Patent Law of People's Republic of China (PRC) and the Regulations on the Protection of Information Network Communication Rights. But for malicious complaints, we also reserve the right to pursue their legal responsibilities.