Now, Amazon requires sellers to complete a questionnaire when receiving an account freeze notification; if all goes well, the account will be unblocked after 15 minutes. The new process looks much better than the previous rules, however, the new process appears to only apply to first-time sellers who violate the late shipping metric.
What exactly is the new process? As you can see from the picture below, you only need to check four options to apply for account unfreezing.
After clicking the "Reactivate your account" button, the account will be reactivated after 15 minutes.
Tips for writing appeal letters
If your account is blocked for other reasons, you must communicate with Amazon officials. Here are some suggestions:
1. Mention consumers
Amazon takes consumers very seriously, so make sure you include them in your action plan or complaint letter.
2. The article format is concise and clear
Amazon officials receive a large number of complaint letters every day, so make sure that the content of the article is clear at a glance, such as using spaces and other formats. You can also refer to the following points: What is this appeal letter about? Why did it happen? What preventive measures did you take? Why should Amazon unblock your account?
3. Be well prepared
Amazon often requires sellers to provide stronger action plans, so you’d better make sure you take the extra time to get it right. If this still doesn't work, you can consult us.