According to the Guide for Consumers' Associations to Accept Consumer Complaints formulated by China Consumers Association, complaints from operators in non-jurisdictional areas should generally be accepted by the consumer associations or relevant administrative departments where the accused operators are located, or consumers can be told to complain directly to the consumer associations or administrative departments where the accused operators are located.
In addition, you can complain to the relevant departments, entrust professional lawyers to intervene, or complain to the e-commerce platform to expose the facts and let the e-commerce platform assist consumers in safeguarding their rights.
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Group buying involves many parties, how to protect rights?
1. From the perspective of civil rights protection, it can be conciliation between the two parties, mediation with the participation of a third party (especially administrative mediation), and submission to arbitration or litigation.
2. From the perspective of administrative law, the administrative department for industry and commerce has the legal responsibility to supervise and manage all kinds of market transactions and online commodity transactions and related services; Telecommunications regulatory agencies shall supervise and manage the protection of personal information of Internet users, and conduct law enforcement inspections on the protection of personal information of users by Internet information service providers.
Consumers can learn about the situation from relevant government departments, reflect the situation and apply for administrative investigation; If the relevant departments are negligent in supervision and investigation, they can file an administrative reconsideration or lawsuit, or report to the administrative supervision department, and investigate their administrative inaction, dereliction of duty or even dereliction of duty.
3. From the point of view of criminal law, online shopping consumers should call the police in time after being cheated. Or entrust a professional lawyer to intervene and seek the help of the Consumers Association or the judicial assistance center.
Resource People's Network-What should you do for consumers with unlimited rights protection?