12312
On the morning of August 28, the Hainan Provincial Intellectual Property Protection Reporting and Complaint Service Center was officially put into operation. The Hainan Intellectual Property Protection Service Network and the "12312" reporting and complaint hotline were also opened at the same time. , openly accept reports and complaints from all walks of life on intellectual property protection.
According to the requirements of the State Council, 50 intellectual property protection reporting and complaint service centers with the unified number "12312" will be established nationwide this year. The first 13 regions to be opened include Beijing, Zhejiang and other places, and Hainan is the third. batch. The hotline reporting and complaint hotline "12312" set up by the Hainan Provincial Intellectual Property Protection Reporting and Complaint Service Center is in sync with the country. It is interconnected with the information network of 12315, 12365, 12358 and other complaint stations in the province, integrating industry and commerce, quality supervision, drug supervision, copyright, etc. , patent, price and public security departments to provide a convenient information platform for enterprises and consumers; Hainan Intellectual Property Protection Service Network is also connected to 50 reporting and complaint service centers across the country. It accepts complete cases through , handover, follow-up and supervision, case closure feedback, situation summary, release of intellectual property protection updates, provision of intellectual property protection services and other working procedures, combine the protection of intellectual property with the investigation and punishment of illegal activities of manufacturing and selling counterfeit goods, strengthen case supervision, and achieve fast and convenient To resolve intellectual property disputes, quickly investigate and deal with intellectual property infringement cases, popularize intellectual property protection knowledge, and expand the influence of intellectual property protection.
According to reports, the opening of the "12312" hotline will have a positive role in promoting Hainan Province's protection of independent intellectual property rights and the formation of advantageous industries and famous brand enterprises. After the report and complainant calls the hotline, the service center staff will first register the information online, and then transfer it to the Industrial and Commercial Bureau, Copyright Office, Intellectual Property Office, Cultural Administrative Law Enforcement Corps, Public Security Bureau, Customs and other departments according to the actual situation, in order to achieve the goal of The effect of rapid and coordinated case handling.