All certified enterprises have reached international standards in the integration of various management systems, which shows that enterprises can provide customers with expected and satisfactory qualified products continuously and stably. From the consumer's point of view, the company is customer-centered, which can meet customer needs and achieve customer satisfaction. Do not induce consumers. The O9000 series standards are a series of standards on quality management and quality assurance issued by the International Organization for Standardization (ISO) in 1987. 1994, ISO completely revised them and re-promulgated them. In 2000, ISO made a major revision to ISO9000 series standards.
The origin of ISO9000 standard
1. The product of the development of quality management theory and practice
With the development of quality management theory and practice, many countries and enterprises have formulated national or company standards to ensure product quality, select and control suppliers, set quality system requirements for quality activities within companies and suppliers, and produced quality assurance standards.
2. The product of the rapid development of international trade
With the rapid development of international trade, ISO/TC 176, on the basis of summarizing the experience of quality management in various countries, organized experts from various countries to formulate ISO 9000 series international standards to adapt to the internationalization trend of products and capital flows and seek measures to eliminate technical barriers in international trade.
Revision process of ISO9000 family standard 2000 edition
1998 February WD- working group draft
September 1998 CD 1- committee draft (version 1)
1February 999 Cd2- Committee Draft (2nd Edition)
1999 1 1 draft standard
September 2000 FDIS- Final Draft of Standard
Iso-February 2000 international standard +65438
Why should we revise the ISO9000 family standard?
Generally, international standards should be revised in about five years. There is a 7-year interval from the first release of ISO9000 standard by 1987 to the first revision of 1994, and five years have passed since the version of 1994. At present, the 20 structural models of ISO900 1 version separate the interrelated processes, and there is no
The contents of ISO900 1, version 1994 are too inclined to the hardware manufacturing industry, which is not convenient for other industries to apply.
Due to the defects of ISO9000 family basic standards (ISO9000- 1, ISO900 1, ISO9004), the number of ISO9000 family guidance standards has expanded rapidly.
Lack of O 900 1, version 1994, focusing on ensuring the ability to provide qualified products, but not clearly stipulated to meet the needs and expectations of customers.
Lack of O900 1: 1994 is limited to maintaining the specified quality assurance ability, and does not emphasize the continuous improvement of the business performance of enterprises.
The current version 94 is not easy to integrate with other management systems (ISO 14000, OHSAS 18000, etc.). ).
ISO9000:2000 standard structure
-ISO 9000 standard describes the concept of quality management system and specifies its special terms.
——ISO900 1 standard specifies the requirements of quality management system, which is used when an organization needs to prove its ability to provide products that meet the requirements of customers and applicable laws and regulations.
——ISO9004 provides guidance for the quality management system, including the process of continuous improvement to satisfy customers and other stakeholders of the organization.
—— ISO19011provides guidance for the management and implementation of environmental audit and quality audit.
The above standards constitute a set of closely related quality management system standards, which is conducive to mutual understanding in domestic and international trade.
What is the purpose of ISO9000 series standards?
An organization can establish, implement and improve its quality system according to ISO9000 standard, which can be used as the certification basis for inter-agency (second-party certification) or external certification bodies (third-party certification). At present, this series of standards has been adopted by more than 90 countries in an equivalent or equivalent way, which is the most common international standard in the world and has a wide and far-reaching impact on the world.
What are the benefits of implementing ISO9000?
☆ ISO9000 provides scientific quality management and quality assurance methods for enterprises, which can be used to improve the internal management level.
☆ Clarify the responsibilities of all kinds of personnel within the enterprise, avoid buck passing and reduce the trouble of leaders.
☆ Documented management system makes all quality work knowable, visible and traceable. Through training, employees can better understand the importance of quality and the requirements for work.
☆ Fundamentally ensure product quality.
☆ It can reduce all kinds of management costs and loss costs of enterprises and improve efficiency.
☆ Provide confidence for customers and potential customers.
☆ Improve corporate image and increase competitive strength.
Meet the requirements of market access.
The meaning of ISO9000
ISO-abbreviation of international organization for standardization. The organization is responsible for formulating and publishing international standards for non-electrical engineering. The standards issued by the organization are prefixed with "ISO".
9000- the code name of the standard. ISO assigns numbers below 9000 to standards related to quality management and quality assurance. In fact, the scope of standards related to quality management and quality assurance has gone beyond the code range of 9000 series, such as ISO 1000 series standards and ISO8402. They are isomorphic to the miraculous ISO9000 family of international standards. The International Organization for Standardization (ISO) is a worldwide federation of national organizations for standardization (ISO member organizations). The work of formulating international standards is usually done by the technical Committee of ISO. All member groups have the right to participate in the work of the Technical Committee if they are interested in the projects determined by the Committee. International organizations (official or unofficial) in contact with ISO can also participate in related work. International Organization for Standardization (ISO)
International standards are drafted according to the rules in Part 3 of the ISO/IEC Guide.
The draft international standard adopted by the Technical Committee shall be submitted to the member groups for voting, and the draft international standard can only be officially released as an international standard after at least 75% of the member groups participating in the voting agree.
Some contents in this standard may involve some patent rights, so attention should be paid to them. ISO is not responsible for identifying any such patents.
The international standard ISO900 1 is formulated by the Quality System Sub-committee of ISO/TC 176/SC2 Technical Committee for Quality Management and Quality Assurance.
The third edition of ISO900 1 replaces the second edition of ISO 9001:kloc-0/994 and ISO 9002: 1994 and ISO 9003: 1994.
Including technical revisions to these documents. Organizations that have already used ISO 9002: 1994 and ISO 9003: 1994 can still use this standard by deleting some requirements according to 1.2.
The name of this standard has changed, and there is no longer the word "quality assurance", which reflects that the quality management system stipulated in this standard requires not only product quality assurance, but also customer satisfaction.