2. The reason why China Ping An Life Insurance Company of China Insurance Company is called insurance with temperature is that the claim has temperature, the service has temperature, and the insurance has temperature.
China Ping An Life Insurance Company of China Insurance Company covers five scenes of "health, sub-health, minor illness, chronic illness and serious illness" to create a warm service experience of "health care, sub-health monitoring, minor illness escort, chronic illness care and special care for serious illness".
To solve the problems of medical consultation, registration, hospitalization and rehabilitation. China Ping An Life Insurance Company of China Insurance Company actively explores the "product+service" model, relies on Ping An Group's powerful medical ecosystem, and combines Ping An Health Internet and Ping An Smart City to provide systematic health care services to customers, create closed-loop health management services and achieve comprehensive warm protection.
In order to meet the health service needs of more customers and let the old customers enjoy the rights and interests of health services, China Ping An Life Insurance Company of China Insurance Company has extended the concept of health services to a wider and more comprehensive cycle by relying on the value-added rights and interests system of "rights and interests bookshelf".
Free promotion of all eligible old customers' health service rights, including private doctors, personal trainers, outpatient appointments, postoperative care, critical illness project management and other 12 core highlight services, to meet customers' multi-dimensional and multi-level personality needs. Ping An has achieved temperature in claims, temperature in service and temperature in insurance. China Ping An Life Insurance Company of China Insurance Company has been committed to building a complete health care service system for customers, hoping to bring real "front, middle and back" all-round health care to customers through the "product service" model. It is worth noting that although the space of big health and big medical industry is very broad, at the same time, the challenge is huge and the threshold is very high. Ping An Group started earlier, and accumulated more in science and technology, data and resources, which has unique advantages.
Ping An provides all-round medical services for all links and objects through the medical ecosystem, utilizes ecological resources and establishes technical barriers, which has a strong supporting role for the main business of finance and insurance, which is embodied in the following three aspects:
First of all, Ping An has hundreds of millions of customers and accumulated a lot of health care data. At the same time, the number of patents of Ping An Medical Technology ranks second in the world and is located in one of the largest medical databases in the world. Covering more than 30,000 diseases, the medical data exceeded 654.38+0 billion, and the number of medical technology calls exceeded 300 million. Ping An's artificial intelligence technology not only beat professional players to win gold medals in international competitions, but also was used in medical fields such as fundus disease screening. Its accuracy and efficiency exceed the average level of professional doctors.
Secondly, in order to ensure the service level and efficiency, Ping An Investment acquired direct medical institutions and established its own medical team. Ping An's Ping An Health Internet Company has more than 3,000 general practitioners and experts on the platform, all of which are owned by Ping An. The attitude, efficiency and reputation of online service are in a leading position in the field of online consultation.
In addition, Ping An has a large number of top medical resources at home and abroad, such as the international department of tertiary hospitals, cancer clinics in the United States and Japan, millions of Ping An salesmen, online medical treatment and advanced artificial intelligence technology in more than 3,000 outlets, forming a three-dimensional, all-round and all-weather health care service network.
Generally speaking, Ping An's powerful medical ecosystem and Ping An insurance are complementary. The former provides high-quality medical and health services for Ping An's huge customer base in the technology era, while the latter provides consumers with accurate matching of products and services, deeply integrates products and services, and builds a brand-new product marketing model.