But it should be a little difficult to return the goods, because slow response is not a quality problem. At most, it is to negotiate a new mobile phone, and it is still within the warranty period.
According to the provisions of the Consumer Protection Law, there are five ways to solve consumer disputes, and consumers can choose independently:
First, negotiate with operators;
The second is to find a consumer association to mediate;
The third is to appeal to the relevant administrative departments.
Fourth, submit it to the agency for arbitration according to the arbitration agreement reached with the operator;
Fifth, bring a lawsuit to the people's court.