The store will have its rights demoted. If your case is serious, the rights will be reduced invisibly. If the traffic is severely reduced, the number of visitors will be severely reduced. If the punishment is particularly serious, the store will be closed. If you want to retain the store, you must prepare valid information to appeal.
Taobao intellectual property rights will be deducted 2 points for a product due to complaints. You can first communicate with the company that complained about you and ask them to cancel the complaint. You will remove the item from the shelves and not sell it. In addition, if you submitted the Some evidence, of course, can exempt you from punishment if you have not committed any infringement.
If you submit evidence, they will be exempted from penalty points if they do not provide further evidence of your infringement within 72 hours.
At the same time, 4 products were complained about and 8 points were deducted. If intellectual property infringement is determined from the information level, 2 points will be deducted each time; if the case is serious, 24 points will be deducted each time; if the case is particularly serious, 48 ??points will be deducted each time.
According to Alibaba's "Intellectual Property Infringement Handling Rules": 32 points will be deducted and rights may be restricted for 15 days as a penalty.
General infringements complained of:
1. If the same user is sued for the same intellectual property for the first time, 4 points will be deducted.
2. If the same user is complained against the same intellectual property again, it will be regarded as a repeated infringement, and 8 points will be deducted each time. However, the time of the second complaint will be within 5 years from the date of the last complaint for which points were deducted. Within days (including 5 days), no points will be deducted.
Complaints of the same type of infringement (including but not limited to: patent rights, copyrights, trademark rights) made by the same rights holder against the same seller within three days will be regarded as one complaint.
Between 12 points and 24 points (including 12 points), warning.
Between 24 points and 36 points (including 24 points), the rights are limited to 7 days.
Between 36 points and 48 points (including 36 points), the rights are limited to 15 days.
Between 48 points and 60 points (including 48 points), the rights are limited to 30 days.
If the score is 60 points or above, the account will be closed.
After the user is deducted points, if the complaining party withdraws the complaint or the user's counter-notification is established, the corresponding points deducted by the user due to the intellectual property infringement complaint will be restored.
However, if the user’s account is closed due to other violations that have accumulated deducted points of 60 points or more, the deducted points will not be restored even if the above circumstances are met.
Handling of serious infringements:
The first time the complaint is established, a warning will be issued.
The second complaint was established and the rights were restricted for 7 days.
The third complaint was established and the rights were restricted for 15 days.
The fourth complaint was established and the account was closed.
If the same user is sued for serious infringement of the same intellectual property three times in total, the account will be closed directly.
After a user is recorded for serious infringement, if the complaining party withdraws the complaint or the user's counter-notification is established, the user's corresponding serious infringement complaint will be canceled; however, if the user's cumulative number of serious infringement records reaches the According to the account penalty standards, even if the above conditions are met, the corresponding records will not be cancelled.