The door-to-door return service of Xiaomi mobile phone will be undertaken by Rufengda Express in Ke Fan, covering more than 20 cities in China. Users can pick up the goods by express delivery after contacting Xiaomi customer service hotline to confirm that the mobile phone needs to be returned to the factory for repair. Moreover, Xiaomi will open some self-checking points to help users detect whether the problematic mobile phone needs to be returned to the factory for repair. Subsequently, Li Wanqiang said that the complete after-sales service policy will be announced before the delivery of 5438+00 on June.
Since Xiaomi mobile phone adopts online sales mode, it naturally pays attention to the guarantee of after-sales service. According to Li Wanqiang, vice president of Xiaomi Technology, when interviewed by reporters at the media meeting, even if Xiaomi's mobile phone is completely sold online, the guild will refund it in seven days and exchange it in fifteen days according to the national three guarantees policy.
It is reported that Xiaomi mobile phone relies on Vanke Eslite's "Rufengda" express. In more than 20 cities covered by "Rufengda", Xiaomi mobile phone will pick up the goods at home and return to the factory for maintenance. Xiaomi mobile phone users need to contact Xiaomi customer service first to determine whether the mobile phone needs to be returned to the factory for repair. At the same time, Xiaomi Technology will also set up maintenance self-inspection points in several major cities across the country, and users can also send their mobile phones to the self-inspection points for testing. 1. After submitting the self-picked order on Xiaomi.com, the user can go to the corresponding Xiaomi Home service station to pick up the goods after the order status shows "self-picked at home" or after receiving the SMS or telephone notification from Xiaomi.com (please don't pick up the goods before other order status).
2. After the user arrives at Xiaomi Home Service Station, please provide the order number to the staff.
When the staff is looking for goods, please ask the customers to wait in the rest area. After finding the goods, the staff will remind the user to confirm in the delivery area.
4. Please show the consignee's ID card when picking up the goods, and the consignee and the consignee's ID card when picking up the goods by yourself.
Please take the goods after signing. 1. Self-collection time: Tuesday to Sunday, 10: 00- 19: 00 (in case of national legal holidays, the holiday time announced by Xiaomi shall prevail. Com shall prevail).
2. After the goods arrive at Xiaomi Home Service Station, we will keep them for three days, and cancel the order by default after three days.
3. Please go to the delivery desk of Xiaomi Home Service Station to inspect the goods in person. After leaving the delivery desk, Xiaomi.com will no longer be responsible for the quantity of goods.
4. Pick-up at home only supports online payment.
5. After the user signs for the goods, he finds that the mobile phone has quality problems on the spot, which is in line with the return policy and can be returned on the spot; Users with other orders can also make an appointment by phone and choose to go to Xiaomi Home Service Station for return.
6. Please pay attention to choose the invoice type and fill in the invoice information when placing an order. Ordinary personal invoices and ordinary company invoices will be sent to you by registered mail after you receive the goods. Xiaomi Home Service Station does not provide billing service.
7. In order to ensure the safety of users' goods, please show the consignee's ID card when picking up the goods, and show the consignee and the consignee's ID card when picking up the goods by yourself. The research and development of 20 1 1 was completed in August.
On October 2011August16th, Xiaomi mobile phone held a press conference in Beijing club of D PARK, Beijing 798 Art Center, officially releasing Xiaomi mobile phone.
On August 29th, 20 1 1, 600 engineering machines were sold.
On September 5, 20 1 1, Xiaomi mobile phone began to accept online reservations.
20111kloc-0/On October 20th, Xiaomi's mobile phone was officially sold.
2011165438+1October 4th, MIUI stable version 2.3.7a was released.
20 1 1, 12, 18, Xiaomi mobile phone is open for individual users to buy.
201165438+February 2, Xiaomi mobile phone system stable version 2.3.5f was released.
20111At 3pm on February 20th, the product launch conference of Xiaomi Unicom Contract Machine was held.
201165438+On February 22nd, MIUI4.0 began internal testing. On 20 12 1.4, Xiaomi opened the purchase to individual users for the second time.
20 12, 1, 1 1, Xiaomi is open to individual users for the third time.
20 12 at 3: 00 pm on February 8, Xiaomi mobile phone telecom edition conference. The telecom version of Xiaomi has a silver appearance, and the tentative price is 2 199 yuan.
On February 12 and 16, Xiaomi mobile phone telecom edition began to book, and the telecom edition 12 hours was successfully booked by 450,000 people. At the same time, Lei Junfa Weibo said that when the telecom version was officially listed, the price was adjusted from 2 199 yuan to 1999 yuan.
On the morning of February 28th, 20 10, Xiaomi mobile phone telecom edition officially started booking.
On the morning of 201March 17 10, Xiaomi's mobile phone was opened to individual users for the fifth time.
20 12 at 3pm on April 6th, Xiaomi mobile phone was opened to individual users for the sixth time.
2065438+02 April 12 news, Xiaomi Unicom contract machine officially landed in Xiaomi official website.
On may 2012 18, Xiaomi company released the youth version of Xiaomi mobile phone at a price of 1499 yuan.
On September 6, 20 12, Xiaomi started the second round of buying 200,000 mobile phones on September 6 10: 00, and sold out in 9 minutes and 40 seconds.
20 12 August 14, around 23: 00 pm 10. Lei Jun Weibo announced that the price adjustment of Xiaomi mobile phone was 1299 yuan at 9: 00 am on August 5; In addition, users who have made purchases from Xiaomi.com in the past two weeks will return 700 yuan cash coupons.
201August 16, Xiaomi's new product launch conference, Xiaomi Mi 1 upgraded Xiaomi mobile phone 1S was officially released, which is the king of the new generation of dual-core cost performance. Xiaomi mobile phone 1S accepts open purchase reservation, and the number of subscribers exceeds 1 10,000 in just a few days.
20 12 On August 22nd, 200,000 Xiaomi mobile phones 1S were released, which included all the information of Xiaomi mobile phones 1S in the first round of open purchase.
2065438+August 23, 2002 Xiaomi mobile phone started the first round to buy 200,000 sets at 10: 00 on the morning of August 23, and sold out in nearly 30 minutes.
On September 20th, 20 12, Xiaomi launched the third round of 300,000 mobile phones snapping at the morning of September 20th, 20 10: 00, and sold out within 4 minutes 12 seconds.
2012 10 June/0 Xiaomi mobile phone snapped up in the fourth round on the morning of 201210 June/5 10: 00, snapping up 3 points/kloc-.
201210/0 on 23rd October, Xiaomi launched the fifth round of 350,000 mobile phones snapping at noon on 20th12: 00, snapping up 4 minutes 15 seconds and selling out.
At 2012165438+10 month1noon 12: 00, Xiaomi bought 250,000 mobile phones in the sixth round and sold them out in 4 minutes and 05 seconds.
165438+1October 17, Xiaomi mobile phone 2, Xiaomi mobile phone1s400,000 units began to make an appointment;
165438+1October 19, 400,000 Xiaomi mobile phones 2 and 1s were available for purchase, of which 300,000 Xiaomi mobile phones 1S Youth Edition sold out at 12: 02, and 65438+.
165438+1On October 25th, the eighth round of open purchase of Xiaomi Mobile 1S Youth Edition was successfully concluded. 200,000 Xiaomi mobile phones 1S Youth Edition were sold out in 18 minutes 12 seconds.
165438+1October 29th, old users of Xiaomi mobile phone gave feedback, and the open purchase of 350,000 Xiaomi mobile phones was successfully completed.
On February 7th, 65438, Xiaomi made an appointment for a special session of user privileges in the past.
65438+February 65438+April, 200,000 Xiaomi mobile phones were purchased.
65438+February 2 1, Xiaomi mobile phone 2 sold by Sina Weibo, the first social online shopping order in Weibo, and Xiaomi mobile phone 2 sold exclusively by Sina Weibo. 50,000 Xiaomi mobile phones sold out in 2 5 minutes 14 seconds.
65438+On February 24th, 250,000 Xiaomi mobile phones were open for purchase, and 50,000 Xiaomi mobile phones were sold out in 3 minutes and 08 seconds. 65438+100000 Xiaomi mobile phones 1S have been sold out in 17 minutes and 39 seconds.
65438+On February 26th, Xiaomi Mobile 1S reserved a special session for past users. 20141211,the High Court of Delhi, India ruled that Xiaomi had infringed Ericsson's standard core patent portfolio (SEP) and issued an injunction, demanding that Xiaomi stop selling and importing mobile phones in India.
On the evening of 20 14 12 16, Weibo, the official of Xiaomi Company, revealed that the High Court of Delhi, India had made a judgment to allow Xiaomi's mobile phone to resume sales in India. 65438+1On the morning of October 4th, Xiaomi Chairman Lei Jun announced the report card of Xiaomi 20 14 in Weibo: Xiaomi Company sold 6112 million mobile phones in * * * 20/4, a year-on-year increase of 227%; Tax-included income was 74.3 billion yuan, up by 135%.